Customer Service Manager

BROCK CARLTON DOBOS

**** **** *** ******

Cleveland, OH 44135

Cell Phone: 216-***-****

E-Mail: *****.*****@*****.***

OBJECTIVE

To further my career in the hospitality industry through great leadership,

and superior customer commitment.

SUMMARY OF QUALIFICATIONS

Extensive customer service Over 20 years' food and

background beverage experience

Expert in business operations, Fine dining and large scale

including cost control catering expertise

Excellent, focused communication Flexible, quality-driven team

skills player

PROFESSIONAL EXPERIENCE

Air Culinaire Worldwide

Flight Options, Cleveland, OH June 2013 - Present

. Providing 5.2 million dollars in catering for Flight Options yearly

. Processing orders, on 2 private programs

. Working with famous, and upscale clients

Beverage Supervisor

Horseshoe, ThistleDowns, Cleveland, OH March 2012 - June 2013

. Trained 300 new hires of beverage team

. Created SOP's (Standard Operating Procedures) for each job

description, along with all product availability pricing, and tests

. Nightly shift report with P&L

. Weekly Variance report, and calculating overage/shortage for each

employee

. Timeworks, and Schedules

. Grave MOD

BROCK C. DOBOS RESUME

Page 2

AGM, Catering Event Manager

Cadillac Ranch, Cleveland, OH October 2008 - May 2012

. Worked closely with all beer, wine and liquor vendors to secure over

$48,000 in cash and sponsorships per year

. Participated in community service events representing Cadillac Ranch

and Barroom Cleveland

. Assisted in creating relationships with local hotels and chambers

. Plan and execute details of all special events for groups of 20-1600

in a 24,000 square foot venue

. Create new business through outside sales calls, cold calls and

networking

. Maintain relationship with all existing clientele

. Weekly P&L

Luxury Suite Catering

Aramark Corporation at Quicken Loans Arena, Cleveland, OH September

2005 - January 2009

. Provide food and beverage service to luxury suite holders in 24,000

seat sports arena

. Manage fulfillment of advance food orders, guaranteeing timeliness and

proper presentation

. Direct day-of-event food and beverage orders from initial contact with

customer through delivery and follow up to maintain quality and

consistency

. Guarantee satisfaction by building and maintaining rapport with repeat

clientele

. Provide excellent customer support by making menu choice suggestions

using outstanding knowledge of wines and spirits

. Actively participate in recruiting and mentoring new employees

Lead of Food and Beverage Manager

Sports Service, Inc. at Progressive Field / Terrace Club - Cleveland, OH

March 2003 - September 2007

. Supervised food and beverage set-up in upscale private club of Major

League Baseball park

. Directed server and bus person floor plan to insure on-time, quality

service

. Managed server side work and daily check out procedures, supervised

reservation staff

. Maintained accurate restaurant and service bar inventories

BROCK C. DOBOS RESUME

Page 3

Bar Manager

Hamilton's Martini Lounge, Cleveland, OH September 2002 - March 2004

. Managed all aspects of beverage service for upscale urban restaurant

. Organized and supervised private parties and special events

. Created successful 50-item special martini and tapas menu that

increased sales by 120%

Courier, International Shipping Supervisor

Federal Express Corp., Cleveland, OH February 2000 - September 2003

. Demonstrated internal and external customer service by picking up and

delivering freight between the service center and the customer while

supporting the selling process

. Verified and completed documentation and reports, including United

States Customs manifests

. Complied with hazardous materials regulations and procedures

District Supervisor

Dominos Pizza. Ashtabula, OH September 1992 - February 2000

. Directed five-store franchise operation, including purchasing,

inventory maintenance and product control

. Managed recruiting, hiring, orientation and supervision of employees,

as well as payroll

EDUCATION

Associate of Arts, Marketing, Miami University May,

1996

REFERENCES AVAILABLE ON REQUEST

Contact this candidate