Customer Service Representative

Lakeisha Booker

Customer Service Representative - Equifax

Duluth, GA

********.********@*****.*** - 513-***-****

I am seeking a position with a reputable company in need of a proactive self-starter with over thirteen years

of customer service experience and strong interpersonal, teamwork and organizational skills.

WORK EXPERIENCE

Customer Service Representative

Equifax - February 2013 to Present

Atlanta, GA

• Provide excellent customer service for all telephone or written requests for disclosure and dispute

• Handle escalated consumer referrals in a polite and professional manner

• Perform verifications of any information maintained on the credit file

• Complete ACIS cases through maintenance using ACIS and ACRO if necessary

• Recommend changes or additions to existing consumer service policies, practices, or procedures

• Resolve problems and complete special projects as needed

Home Improvement Company Feb 2011- Jan 2013

Atlanta, GA

• Greeted and received customers cordially and provided information on available properties

• Narrowed down clients list of needs and desires by listening and providing constructive input

• Audited applications for accuracy and assisted clients throughout applicant process

• Evaluated credit reports and conducted background checks

• Followed up with customers, resolving concerns or questions over the phone and in person

• Maintained accurate records and documentation

Fraud Department Customer Service Representative

Bank of America - February 2006 to November 2009

Fairburn, GA

• Conducted daily interviews with Bank of America customers to pinpoint and resolve issues

• Verified customer identity following company security requirements.

• Provided information and answered questions regarding banking issues

• Navigated daily through BOA intranet, forwarding fraudulent customer e-mails to the web fraud department.

• Used queries through SQL database to access reports.

• Created professional PowerPoint presentations

• Served up to fifty customers a day, resolving banking issues in a professional manner

Layaway Manager

Kmart - Atlanta, GA - June 1998 to December 2005

Effectively managed layaway department, leading a staff of full and part time employees

• Responsible for all management duties including coordination of inventory.

• Streamlined roles and responsibilities to increase productivity

• Updated and verified daily deposits and withdrawals of store accounts.

• Entered information in Store Oracle Database for time reporting, processes and product returns and sales.

• Provided positive customer service interaction and promoted teamwork and positive moral

• Created and submitted daily, weekly, quarterly and yearly reports in Excel spreadsheets.

• Trained new employees and educated about company policy and products and proper customer services

EDUCATION

Fredrick Douglas High School Atlanta - Atlanta, GA

ADDITIONAL INFORMATION

Skills

• Experienced with Microsoft Office Suite (Excel, Word, Access, OneNote, PowerPoint, and Outlook), 2000/

XP/7, 2007/2010 Outlook, VPN EXCEL, DHCP TCP/IP Remote, Internet Security

• Strong interpersonal, teamwork and organizational skills

• Analytical troubleshooting and problem solving

• Able to deal effectively with fast-paced work environment

• Calm under pressure

• Able to read online combine and database scans

Contact this candidate