Customer Service Human Resources

Ron Patton

**********@*****.*** P: 205-***-****

Experience Overview

** ***** ** ************* **********

** ***** ** ********** ********** experience

** ***** ** ******* *********** management

Responsible for $75M+ operations

24+ years of business and change management

12 years of diversity and inclusion management

10% increase in plant productivity

15% increase in revenue annually

Work History 28% Reduction of company overhead

19% increase of plant services

34 years of extensive customer interaction

30 years P&L accountability

Professional Experience

SimplexGrinnell, a Tyco company

Operations Manager

2000-Present

Managed a $30M multi-unit operation for the State of Alabama

Consistently exceeded forecast and annual budget by increasing revenue 15%

Increased cash flow 24% by reducing Accounts Receivable balances

Accountable for full P&L results, budgeting, and forecasting

Directed all phases of operations of administration, electrical engineering, contractual

negotiation, and project management

Expertise in change management, corporate governance, and the Sarbanes-Oxley Act

Administered diversity and inclusion management philosophies

Awarded three time branch of the year and six time regional branch of the year

Yale Security Inc., an ASSLA ABLOY Group company

Director of Customer Service

1998-2000

Responsible for a $75M manufacturing facility

Maximized plant service levels by 19% through higher quality production planning

Reduced average shipping time by three days through lean processing

Coordinated all aspects of operations, contract administration, and contract negotiations

Increased employee productivity through enhanced production work flow processes

Extensive customer interaction at all levels of the operation

Implemented methods of ISO 9000 and Kanban to improve flow processes

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Ron Patton

**********@*****.*** P: 205-***-****

Allied Digital Technologies

Director of Customer Service

1997-1998

Increased call volume 18% by creating and implementing training classes

Maximized employee productivity 10%

Reduced order processing errors 12% through effective research and implementation of new

strategies

Directed all aspects of human resources and operations departments

Significant reduction in account receivable balances due to an increased level of customer

satisfaction

Accountable for all contractual processes for entire company

Mac Papers

Operations Manager

1988-1997

Managed a $26M distribution operation

Responsible for 4.5M+ in inventory

Administered successful start-up of two districts by implementing new strategies and best

practices

Consistently exceeded budget expectations by 10% through effective research and improved

customer relations

Improved cash flow through better delivery practices and cleaner invoices

Assisted in developing mainframe software for operational accounting, P&L, purchasing, and

human resources data

Education

Huntingdon College

B.A. Business Management

Scholarship athlete and junior class representative

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