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Customer Service Manager

Location:
Champaign, IL, 61820
Posted:
January 23, 2014

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Resume:

Tom Sutton

Champaign, IL

accajb@r.postjobfree.com - 217-***-****

Hardworking and dependable professional with 10+ years of experience in factory/warehouse, forklift and

machine operation. I have a strong work ethic and I am committed to providing exceptional service. I'm

someone with a need to produce results. I am the type of person who meets challenges head-on rather than

sweeping them under the rug and hoping they go away. Someone who is mature, candid and believes in

integrity. Every day I work to improve myself and my skills that’s part of becoming better at what I do

WORK EXPERIENCE

Driver Helper (Seasonal)

UPS - Urbana, IL - November 2013 to December 2013

Responsibilities:

Work in conjunction with the driver to expedite delivery of the packages from the truck to the customer.

Accomplishments

-Delivered packages on a timely, professional manner

Skills Used

-Strong communication

-Quick learning and Teamwork

-Tolerant and flexible to different situations.

Tire Technician

Sam's Club - Champaign, IL - September 2013 to October 2013

Responsibilities:

Mounting, dismounting, balancing, repairing and inspecting of all passenger and light truck tires, and installing

and checking batteries along with simple charging system output checks. Perform visual safety inspections on

all vehicles. Responsible for receiving, delivering, checking in and putting away all merchandise used in store

operations. All housekeeping duties in service bay areas and other areas assigned by the manager.

Accomplishments

-Improvements in customer service and customer satisfaction scores

-Contributions to sales growth

Skills Used

-Technical and technological skills

-Verbal communication skills

-Problem analysis and problem solving

-Organizational skills and customer service orientation

-Adaptability and ability to work under pressure

-Customer service skills

Night Merchandiser

Sam's Club - Champaign, IL - October 2012 to June 2013

Responsibilities:

Maintain merchandise presentation by stocking merchandise, setting up, cleaning, and organizing product

displays, removing damaged goods, signing and pricing merchandise appropriately, and securing fragile and

high-shrink merchandise. Report poor inventory practices and low in-stock levels in assigned area. Follow

proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods. Adhere

to company policies and procedures related to freezer/cooler area by complying with food handling policies,

cleaning freezer and cooler windows and spot boxes. Monitor food/merchandise quality, product rotation, code

dates and product recalls. Conduct safety sweeps, following proper forklift spotting procedures and disposing

of hazardous materials.

Accomplishments

-Increased revenue, profits by reducing damage to merchandise

-Improvements in product movement, from warehouse to retail floor to customer sale

-Introduction of new products

Skills Used

-Decision making, critical thinking, organizing and planning

-Ability to successfully train others

-Multi-Tasking

-Patience

-Determination

-Self-sufficient & proactive

Forklift Operator/Warehouse

Kraft Foods - Champaign, IL - March 2002 to June 2012

Responsibilities:

Efficiently move packaging materials from storage areas to production lines. Locate, relocate and stack product

and packaging materials, and fill slots/bays with new stock. Report any overages, shortages or damages of

product and materials. Shrink-wrap material and pallets in preparation for shipping. Frequently attend safety

meetings with co-workers and managers. Sanitize and inspect production lines prior to startup. Observe all

company safety policies and procedures as well as maintaining good housekeeping and GMP/Global Food

Safety practices.

Accomplishments

-Assisted in the implementation of SAP Catalyst program

-Certified Catalyst Lead

-Increases in production yield and output

-Reductions in operating costs

- Introduction of new products into manufacturing plant

- Implementation of new technologies, robotics, and equipment

-Improvements in quality performance

-Thoroughly trained on MSDS, QCMS, PPE, Confined Space Entry procedures, quality checks and Critical

Control Points.

Skills Used

-Ability to successfully train others.

-Teamwork

-Determination

-Reliability

-High level of energy

-Judgment and ability to solve problems efficiently

- Leadership communication

EDUCATION

Graphic Design

Parkland College - Champaign, IL

2004 to 2004

Diploma in General Studies

Mahomet-Seymour High School - Mahomet, IL

1996 to 2000

SKILLS

Ability to type 50 WPM



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