IT Support Engineer

CURRICULUM VITAE

Mohamed Taufiq Rizwan Maricar

IT Support Engineer

Amman St, Al Salmiyah, HP: +965-********

Kuwait, Email: ************@*****.***

Objective

To be professionally associated with a growth oriented organization and seeking a challenging

career in IT with incisive approach, missionary zeal and gainfully apply my knowledge, experience

and expertise to achieve an organizational goal optimally.

Technical Certifications

Pursuing Microsoft Certified Solution Expert

CCNA- Cisco Certified Network Associate from Cisco.

MCSA- Microsoft Certified Solution Associate – Server Administrator for Microsoft.

MCSE- Microsoft Certified Systems Engineer from Sansbound Pvt Ltd, Chennai.

Microsoft Transcript ID -7868549 and the Access Code - Micr0soft (Case-Sensitive)

Professional Experiences

1) Tawasul Services, Maliya, Kuwait. Mar 2013 – Present

Network Operations Centre (NOC) Operator

Name of Clients : MOF– Ministry of Finance, CRC, Marafie Groups, Kharafi Towers, IKARUS

Name of Projects : IT Infrastructure/Outsourcing contract.

Installation & Administration of Windows 2003/2008 Domain Controllers, Active

Directory Design & Architecture, File/Print/Database Servers. Computer, Laptop and

server assembly.

Providing network support for client company through HP NNM network monitoring

tool

Monitor network components and applications to ensure uninterrupted service.

Configuring Cisco IP phone in Cisco call manager.

Diagnose and direct the repair of any system failures.

Reserving IP address in DHCP for Printers and any other devices.

Open, correctly update, and close trouble tickets and generate problem reports and

track their resolution.

Troubleshooting and managing Exchange server-2007.

Provide an initial point of contact for customer problems, third-party recoveries and

field personnel.

Troubleshooting the hardware and software issues in Printers & workstations.

Client of Tawasul Services

Dasco – Ducting & Servicing Co. (Marafie Groups), Shuwaikh, Kuwait

Resident IT Support Engineer

Installing and Managing windows Active directory services such as creating, modifying

objects such as users, groups etc.

General technical responsibilities included, performing LAN administration,

troubleshooting, and network printer setup and installation, as well as handled end user

remote access.

Configuring Cisco IP phone in Cisco call manager.

Installing and configuring windows server to IBM and HP Server.

Installing and configuring GFI Endpoint Security Protection v4. 3

Open, correctly update, and close trouble tickets.

Troubleshooting and managing Exchange server-2007 Mail flow troubleshooter,

message tracking, queue viewer, performance monitor, message tracking.

Creates mailboxes to each Department and configure MS-outlook to Client side.

Building Firewalls as well as Antivirus to block all viruses, Worms and Trojans

Network Monitoring and Troubleshooting to Network Related Problem

To maintained LAN, WANs and back-up important data as well as files.

Monitor network components and applications to ensure uninterrupted service.

Diagnose and direct the repair of any system failures.

Reserving IP address in DHCP for Printers and any other devices.

Performing weekend tasks on all servers, such as clearing, saving, event logs, Full scans

by Kaspersky Antivirus server V6.0

Checking and Performing WSUS update on a weekly basis in all the servers and clients.

2) DataCrest Solutions, Chennai, India Nov 2010 – Jan 2013

IT Support Engineer

Responsible for maintaining computer networks based around Microsoft Server Technologies.

Working as part of a team and operating in a fast paced, changing and challenging 24x7

environment.

Responsible for providing the desktop system administration and support to the

network.

Interact with the clients to resolve the queries, issues and problems.

Responsible for providing help, support and assistance in initial installation of the

system, setup and maintenance of the user account, data recovery, etc.

Performed hands-on administration, monitoring, and troubleshooting of Local Area

network (LAN), resulting in optimum performance and minimum downtime.

Network connectivity troubleshooting, ping, traceroute, Telnet.

Maintaining pre-packaged software applications on the LAN. Upgrading and repairing

faults on systems, networks & peripheral equipment.

Technical Profile & Knowledge Areas

OS & Database : Windows XP/VISTA/7/8, Windows 2003/2008/2012 Server (AD

Services), MS- Access, SQL 2005, MS Exchange Server 2007/10

& Client Outlook Configuration

Networking : DHCP, DNS, Ethernet, FTP, Wireless (802.11), TCP/IP, IPv4,

Routing/Switching, VLANs, VPN, Firewalls, Remote access,

Network Monitoring tools (Wire shark, HP NNM).

Programming : Basics of C/C++, VB 6.0, HTML

Applications : Microsoft Office (Excel, Word, PowerPoint), Adobe Photoshop,

Dreamweaver.

Hardware : Ability to diagnose and Fix any kind of Laptop, PC – Desktop and

Printer

Academic Qualification

Bachelor of Engineering – Computer Science and Engineering (First Class) - 2010

Anna University, Chennai, TN, INDIA.

Personal Details

: 14th February, 1989

Date Of Birth

Gender : Male

Civil Status : Single

Nationality : Indian

Religion : Islam

Language Knows : English, Tamil & Hindi (Basic)

: H3969728

Passport Number

Declaration

I hereby declare that all above information are correct and true to the best of my knowledge.

Date: (MOHAMED TAUFIQ RIZWAN MARICAR)

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