John Anglin

(***) *** – **** accafc@r.postjobfree.com

Summary

Network Administration through the use of various hardware and software techniques while planning

resources and deployments to best fit the policies and procedures outlined by the business.

Technical Skills

Systems: Windows 9X/2000/XP/2K3/2K8/Windows 7, Ubuntu Desktop

Languages: HTML, CSS, JavaScript

Software: MS Word/Excel/PowerPoint/Access/Outlook (2003, 2007, 2010), TightVNC, DameWare,

Symantec/Veritas Backup Exec, Putty, Bomgar, VMWare, VirtualBox, Hyper-V, Exchange

(2003,2007,2010)

Other: PowerShell, IIS

CERTIFICATIONS

•

• •

DCSE – 466684 CompTIA A+

• •

CompTIA Network+ CompTIA Security+

• •

CompTIA Server+ CompTIA Project+

• •

CCNA MTA Network Fundamentals

• •

MTA Security Fundamentals MTA Operating Systems Fundamentals

• •

MTA Server Fundamentals MTA Web Development Fundamentals

• •

IC3 CompTIA Strata

• •

CIW Associate CIW JavaScript Specialist

• MCTS 70-642 Server 2008 Network Infrastructure

• CIW Web Design Specialist

Management

• MCTS 70-640 Server 2008 Active Directory

• MOS 77-881 Microsoft Word 2010

Configuring

• •

MCSA 70-646 Server 2008 Administration

PROFESSIONAL EXPERIENCE

Adjunct IT Instructor /Lab Moderator September 2013 – December 2013

Antonelli College – Hattiesburg, MS

• Instructed students in the best practices of Server 2008 installation using virtualization and stand-alone

environments.

• Coached students in uses of IT technologies.

Instructed students in the use of Active Directory to manage and maintain a network: DNS, DHCP, GPO.

•

IT Instructor/Lab Moderator September 2010 – September 2013

Antonelli College – Hattiesburg, MS

Coached students in the current Windows Server 2008 technology: load balancing and virtualization.

•

Educated students in the use of the latest Microsoft Office 2007 and 2010 packages using Excel, Word,

•

Outlook, Access, and PowerPoint.

Led lab environments for router and firewall configuration as gateways and DMZ accesses.

•

Created lab environment to configure and maintain Server 2008 Domains.

•

Configured and maintained Layer 3 switches for classroom and active network use, through VLANs.

•

Installed and configured Windows Operating Systems, Windows 2000 through Windows 7, as workgroup and

•

domain workstations.

Instructed students in the use of Active Directory to manage and maintain a network: DNS, DHCP, GPO.

•

Maintained lab network to allow Active Directory, DNS, DHCP, WDS, RAS, and File and Print Services

•

configurations.

Assisted with IT Department curriculum development for use within the Microsoft Development tract.

•

Originated lab environments to support and increase Server, Networking and Security knowledge for the

•

students.

Network Consultant June 2009 – September 2010

Exceed Technologies – Columbus, MS

Maintained data backups for consulting customers, using Backup Exec.

•

Configured and maintained site to site and host to site VPN connections for clients using various routers and

•

firewalls

Administered Windows Server 2003 and 2008 Domain environments for business customers through the use

•

of ADDS and GPOs.

Installed and configured Windows Operating Systems, Windows 2000 through Windows 7, as workgroup and

•

domain workstations.

Configured Active Directory for use with Exchange Server 2003 and 2008.

•

Installed and configured routers and modems for accessing DSL circuits.

•

Connected Ethernet wire for phone line and network access with a 66 and 100 Punch Block.

•

Provided Level 2 support for Bench Technicians.

•

Help Desk Operator February 2008 – March 2009

Exceed Technologies – Columbus, MS

Troubleshot Internet and Network connection problems via telephone and email.

•

Offered email and remote support for Consulting customers

•

Removed virus and spyware infections remotely.

•

Trained Customer Support Bench Technicians in proper troubleshooting and resolution techniques.

•

Provided Level 2 support for Field Consultants and Bench Technicians.

•

Configured routers and modems for accessing DSL circuits.

•

Prepared work schedules for Bench Technicians.

•

Managed Bench Technicians job duties and roles to provide increased service.

•

Customer Care Representative November 2007 – February 2008

National Electronics Warranty – Tupelo, MS

Provided telephone technical support for satellite television systems.

•

Updated customer information within business contact system.

•

Advised customers on new products and services.

•

Guided customers through proper troubleshooting procedures and techniques.

•

Dell Technical Support Specialist December 2005 – November 2007

Sitel Corporation – Starkville, MS

Provided telephone, email and chat technical support for customers’ home and business systems.

•

Provided Level 2 technical support for dispatch and call center technicians.

•

Guided customers through proper troubleshooting procedures and techniques.

•

Verified technicians’ dispatch requests for parts and services.

•

Advised technicians of new and updated policies and procedures.

•

EDUCATION

Bachelor of Science, Network Administration December 2013

Western Governors University, Salt Lake City UT

Studies focused in network design and security planning.

•

Courses included IT project management, webpage design, technical planning, business case analysis, and

•

network security.

Emphasis on network management and implementation.

•

Contact this candidate