Customer Service Manager
Resume:
Ieisha Palmore
**** ********* **. ***. *** Sterling Heights, MI 48310 Cell: 989-***-**** E-mail: accac5@r.postjobfree.com
Objective
To secure a position where I can provide quality customer service in a business-related industry.
Key Skills
• Able to relate well to the public, very personable and good on the telephone
• Strong ability to work effectively with supervisors and co-workers
• Very knowledgeable with clerical tasks and time management
• Knowledge of Microsoft Office programs and database skills
Education
Delta College Graduate: Associates in Business Studies in Office Professional/Administrative Assistant
Arthur Hill High School Graduate: Diploma
Professional Development
• Office Skills Core Certificate of Achievement
• Office Assistant Advanced Certificate
• Office Specialist Advanced Certificate
Work Experience
Floor Support Supervisor: Dialogue Marketing
• Assisting with Answering Team Telephone Issues/Questions
• Assisting Supervisory Calls
• Processing/Handling Escalations and Emails
• Providing updates, team roll outs, and team feedback
• Conduct Team Blitz/Huddles
• Team Supplies
• Team Seating Charts
• Stations Issues (includes IT tickets, computer issues, etc.)
• Process Team Resets
• Assist/Conduct Weekly Training Meetings
• Assist/Check Advocate ADP, Adherence, Logins and Logouts
• Team Reporting
• Inbound Customer Service Calls and Fundraising
Internet Marketing Representative: Ross Medical Education Center
• Assistant Team Lead who trained new hires, assigned leads on the Daily Lead Delivery (DLD),
collects numbers from representatives for daily reports, and made calls to prospects students for
follow up appointments.
• Works under the direction of a Call Center Manager. If assigned, the Representative will also interact
with prospects by email, and internet chat.
• Responsible for making outbound calls to prospects and handle inbound telephone inquiries.
• Schedule campus visits for prospects and follow-up calls and completing information in the
admissions database. Follow-up on no-show appointments.
• Exemplify Ross customer service standards and positive attitude. Meet assigned goals.
• Maintain daily and weekly log of inquiries. Actively maintain database of inquiries by entering
information and setting appropriate follow up activities.
• Submit appropriate daily and weekly reports in a timely manner to Call Center Team Lead and
Manager. Maintain acceptable conversion rates.
Office Assistant: Delta College Foundation Office
• Answering telephones, taking messages, type correspondences, copying, filing, work with Word,
Excel, Outlook, etc., and provide secretarial support to management and staff members.
Ieisha Palmore
5754 Amberwood Dr. Apt. 202 Sterling Heights, MI 48310 Cell: 989-***-**** E-mail: accac5@r.postjobfree.com
• Greet visitors, provide basic information to visitors and interact with a large number of staff,
students, and faculty.
• Promoted a positive work atmosphere by behaving and communicating in a manner that supports
students, staff, faculty, and the general public.
• Updating information in the Blackbaud database which is where the Delta College Foundation keeps
track of donors and their gifts and relationships to Delta.
• Help students and donors regarding scholarship questions, since, we award the student scholarships
for Delta.
• Update information in the STARS program, which is where students apply for scholarships have
their information held.
• Prepare mailing invites for special events (Golf Classic and A Chocolate Affair).
• Help create nametags and packets of information for events and meetings.
Volunteer Experience
• St. Mary’s of Michigan – Front Desk Switchboard experience
• Saginaw Public Libraries – Summer reading program
• MidMichigan Children’s Museum – Interaction with children under the age of 12
References
Mrs. Sheryl Kiscadden Mrs. Rebecca Barber Mrs. Indi Mauch
Delta College Delta College Ross Medical Education
603 E. Washington 1961 Delta Road Center
Coleman, MI 48618 University Center, MI 48710 4300 Fashion Square Blvd.
989-***-**** 989-***-**** Saginaw, MI 48603
Contact this candidate