Customer Service Manager
Resume:
L iana McAbee
**** ******** * *** **., Knoxville, TN 37924
*****.******@*****.***
SKI LLS Proficient in Microsoft Office, Excel, Word, and
PowerPoint, 75 WPM, Ceridian ATS expert, H igh aptitude
i n picking up new software, Strong work ethics, able to
meet deadlines in a fast past environment, works well
u nder pressure, detail oriented, Efficient, Results-
oriented, determined, enjoys multi tasking, excellent
organization skills, strong customer service, Mindset
d riven to understand how to have maximum profit, good
management, low payroll, low tu rn-over, and maintain
compliancy according to rules and regulations.
ED UCAT IO N Bachelors in Communications, M inor in
J ou rnalism
Stetson University
2002 - 2006
Deland, FL
WORK EXPER IENCE
Corporate Recruiter – T N/GA/NC/SC
The Rush F itness Complex – Corporate Office, Farragut, TN
July 1, 2013 – P resent
D ivisional Recruiter – NC/SC Region
October 1, 2012 – July 1, 2013
Recruiter I n te rn (Paid) - T N/GA Region
April 7, 2012 – October 1, 2012
Work Experience:
Recruiting for the whole company (23 clubs and Corporate), including
sales, personal t rainers,
receptionists, childcare, group fitness, management, corporate,
maintenance, and housekeeping.
Created and implemented new ATS system, Ceridian Recruiting
Solutions; was head
administrator
Coaching/training of H i r ing managers
Monthly Recruiting Reports, including Time to Fill, Aging, Sources, etc…
Created f low charts, pipeline charts
Created and posted external Job posts, and created job descriptions
Attended Job fairs
Assisted in creating the Recruiting Brochure
Assisted in creating the Employee Referral Bonus Poster, Recruiting
Poster, company-wide photo shoot
F ront Desk Attendant
The Rush F itness Complex
Janua ry 1, 2012 – April 7, 2012
Farragut, TN (Farragut club)
Work Experience:
Providing excellent customer service by having high energy, helping
members know more about the services T he Rush p rovides, such as
t heir group exercises, and assisting members in solving problems or
concerns about their membership.
POS experience
Working as a KidKare attendant; providing a professional, safe and fun
environment for the children.
Working at the L iquid Rush Juice Bar.
Learning AOM duties, such as: checking the previous day Z-outs, counting
i nventory, EFT updates on accounts confirming they were done, and
checking Elite Guest GFP information.
Part of the Next Generation Meeting 2012.
Assistant Manager
Subway Restaurants
J une 2002 – June 28, 2011
West Barnstable, MA
Key Results:
Played a role in the success of the Restaurant, which was #1 in sales in
M A and #4 in our regional terri tory.
Received consistently high ratings including a Gold Merit Award in our
Monthly Subway Evaluation, and upheld Subway, ServSafe, and health
code standards at all times.
Record numbers: 133 sandwiches made in one hour with 5 people and 89
sandwiches made in one hour with just myself and my father.
K nowing how to take care of crises that arise in a calm, professional
manner, without affecting the business.
Either Assisted or was in charge of all catering, ordering product, product
deliveries, hi ring and fi ring, organization and cleanliness of store,
making schedules, and register duties involving paid-outs, change
orders, deposits, and entering sales.
Kept the f low of the assembly line, by making sandwiches, t raining and
delegating employees.
Secreta ry
Stetson University
August 2003- December 2006
Communications & Theater Department & Integrated Health Science &
Sports Management Department
C afeteria Serving Staff
Stetson University
September 2002 – May 2003
Deland, FL
Counter Clerk
Dunkin’ Donuts
June 1999 – August 2001
Bourne, MA
ED UCAT IONAL EXPER IE NCE
PR P ractitioner ( Inte rnship)
Stetson University
September 2006 – December 2006
Theatre Department
I was the fi rst ever PR practitioner for Stetson University since they opened
i n 1883, personally selected by the University’s PR committee.
W riter ( Internship)
South Shore Magazine
June 2006 – August 2006
Hyannis, MA
REFERENCES
Sarah Mi ller, Human Resources Manager - The Rush Fitness Complex
(former boss)
10708 K ingston Pike, Knoxville, TN 37934
Julia Mart inez-Garcia, VP of Operations – The Rush Fitness Complex
10708 K ingston Pike, Knoxville, TN 37934
865-***-**** (office)
Kim Evans, Data Processing - The Rush Fitness Complex (Former boss and
co-worker)
10708 K ingston Pike, Knoxville, TN 37934
John Enright, Subway Franchisee Owner
2145 Iyannough Rd., West Barnstable, MA 02668
Joan McAbee, Subway Manager (former boss)
8607 Pleasant Hi ll Rd., Knoxville, MA 37924
Contact this candidate