Sales Customer Service
Resume:
Joan Conde
Houston, Texas
**********@*****.***
Professional Experience
Mosaic/Samsung Houston, Texas -Present
Technology Sales Representative
. Demonstrate and sell technology products to consumers primarily on
Saturday and Sundays.
. Build and maintain relationships with store personnel (store
management and Retail Sales Reps)
. Be an expert in the brands technology products features and benefits,
new product information, promotions and programs
. Educate Retail Sales Reps on products and benefits.
. Responsible to work in partnership with Territory Sales Manager to
maximize store sales and in-store presence
. Check internet and email on a regular basis for assignments,
instructions, and information
. Notify store personnel of your presence and coordinate the day's
activities
. Effectively convey knowledge of products and promotions to the store
customer
. Initiate and close sales of products and services through retail
outlet
Elton R. Lockings P.C. Houston, Texas 2011-Present
Paralegal
. Responsible for preparing pleadings and discovery.
. Responsible for organizing law library and case files.
. Participate in the execution of closings, trials and wills, together
with office lawyer.
. Prepare reports (annual and quarterly) and yearly audits letters,
making significant use of computers for research and data entry.
. Perform state and federal electronic filing.
. Schedule and coordinated travel arrangements, both domestic and
international.
. Assist staff with problem solving and reported issues to higher levels
of management when necessary.
. Manage cases through disposition, client meetings, including default,
settlement, or trial.
. Coordinate witnesses, research, and documents for all hearings and
attended hearings.
. Maintain status reports of activity in all cases.
. Responsible for daily productivity logs and reports
. Extensive contact with clients, government entities, opposing counsel
offices, judicial chambers, and occasional contact with media
outlets.
. Serve as a liaison with other departments units in the resolution of
day-to-day administrative and or legal problems or concerns
. Manage and maintain accounting functions which included handling
invoices, reviewing contract purchase orders, and administering
payroll for company employees
Suite 460 Houston, TX 1/2009 to 1/2011
Project Coordinator
. Schedule and coordinated meetings
. Managed schedule, budget, and manpower to meet and exceed deadlines
and budgets
. Develop the best methods to ensure team support and effective
communication
. Created measurements to determine the strategic plan is met during all
phases of project
. Coordinated all travel arrangements.
. Tracked hourly employee time and schedules
. Inputted budgets and cost in weekly spreadsheets
. Responsible for reporting payroll
. Monitored job progress according to schedule
. Communicated effectively with vendors
. Accountable for the execution and distribution of appointment letters
and legal contracts
. Assisted in all training aspects for final stage of project
Cricket Communications Houston, TX 5/2005 to 1/2010
Manager/Trainer
. Meet and exceeded company sales quota each month at store level.
. Managed entire sales process from initial customer contact through
product delivery and follow-up.
. Executed hiring, training, scheduling, evaluations, coaching, sale in-
store, business to business, draft weekly reports, presentations,
organized weekly meetings, payroll, ordering office supplies, as well
as enforcing company policies
. Maintain and monitor incoming retail sales representatives with proper
daily procedures, up to date policies, ensuring appropriate
opening/closing duties and maintain goals and performances of the
store
. Assist within month-end inventory reconciliation and audits with
Inventory Sales.
. Kept a consistent positive sales and customer service experience
between customer's and indirect dealers.
. Accountable for daily incoming revenue and nightly deposits.
. Performed weekly follow-ups with customers with negative interactions
that may not have been resolved at store level.
. Aided District Director with direct hire with job fairs, recruiting,
marketing in addition to training new hires in the Southern Region
Markets
. Responsible for regions marketing and promotions.
. Contact person for marketing issues and or escalations.
. Monitored and ensured accurate promotions as well as communicated
information to employee.
. Maintained consistent product knowledge
Education
John F. Kennedy High New Orleans, LA
Diploma
Art Institute of Houston Houston, TX
Video Production Mass Media - Certificate
Houston Community College, present Houston, TX
Paralegal Technology- Associates
Texas Southern University, present Houston, TX
Marketing/Public Relations- Current t
Computer/office SKILLS
.Word .PeopleSoft ?Windows 7
.Excel ?Quickbooks
.PowerPoint .ProDoc
.Lexis ?Internet
.Adobe 11 Nexis Explorer
.Outlook .Mac ?Publisher
.Data Entry ?SharePoint ?PhotoShop
?Safari
.Typing(60 ?WestLaw ? MS Office
WPM) ?Word 2010
Perfect
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