Customer Service Sales

Justine M. Mattox

**** ****** ****** ************, ** 30677. 706-***-****. *******.******@*****.***

Education

Bachelor of Arts in Health Science, May 2011

Furman University; Greenville, SC

Work Experience

NX Direct: Atlanta, GA August 2013- Present

Account Manager/ Corporate Trainer

• Face to face marketing to acquire new customers for DirecTv

• Maintain all accounts and serve as the customer’s personal care representative

• Conduct potential account representative’s second round interview

• Train new team members on sales techniques and business protocol

• Prepare and conduct motivational meetings for sales team

AAA Apartment Staffing: Atlanta, GA June 2013 – August 2013

Temporary Leasing Consultant

• Assist the Property Manager with daily office tasks

• Provide customer service to current and potential residents in order to make their residential life a

pleasure

• Serve as a liaison between clients and the property manager regarding business transactions

• Provide information to potential residents including prices, benefits, amenities, and answer specific

questions regarding their interest in the community

Ohana Volleyball Club: Monroe, GA November 2011- May 2013

Head Volleyball Coach

• Plan and lead an effective practice to challenge abilities and develop skills

• Encourage and prepare players to play at their highest capabilities

• Communicate with club director and parents of players effectively

• Teach hard work, dedication, integrity, and sportsmanship to all players

Macy’s: Athens, GA June 2011 – January 2013

Fragrance and Cosmetics Sales Advisor

• Share expertise on all product knowledge with customers

• Advise customers on the best purchase according to their needs

• Teach client techniques on applying makeup and ways to achieve optimal looks

• Achieve the best sale based on the customer’s concerns and desires while meeting a daily sales goal

• Answer phone calls, book appointments, calculate and maintain knowledge of sales goals

Legacy Charter School: Greenville, SC August 2010- May 2011

Fitness Center Client Service Representative

• Greet clients upon arrival and establish personal relationships with the individuals in order to

encourage them on their fitness journeys

• Make sure all clients have checked in and out of the fitness center by monitoring computer software

• Manage personal client data in computer program and maintain full working knowledge of the

computer program

• Enter daily statistics in a Microsoft Excel spreadsheet for progress reports

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