Customer Service Human Resources

Samaa Fakhry

**** ****** *** **., *****, CA ***16 210-***-**** *****.*******@*****.***

Profile

•Efficient, detail-oriented, and organized professional possessing a substantial background as a HR generalist

including experience in recruitment, education, development, mediation, benefits, compensation, records,

management, policy development and compliance.

•Performing general clerical duties such as data entry, correspondence/memos, and set-up and print business cards

using Print Shop, typing, faxing, filing, mailings, distribution, basic document creation and other clerical

duties as required by various departments.

•Skilled in use of Microsoft Office Suite, Macintosh OSX, and social media tools such as: Facebook, Flickr,

Twitter, and YouTube,

•Good time management skills.

•Ability to handle confidential and highly sensitive data with a high degree of professionalism and discretion.

• Able to multitask and adapt to multiple projects/tasks.

•Has demonstrated success in Human Resources program planning and development with Multinational

Corporations.

•Has experience working efficiently with diverse populations in multicultural settings while maintaining the

highest levels of integrity and productivity.

•Possesses exceptional public speaking and communication skills.

•Is trained in Customer Service and effective sales techniques

•Bi-lingual, with native fluency in Arabic and English with the ability to translate to and from both languages.

Professional Experience

General Nutrition Corporation Seguin, Texas

Sales Representative 05/2013-11/2013

• Providing extensive product knowledge and customer service to meet customer’s nutritional needs.

• Reconciling register and handling cash in an accurate manner

• Assisting with performing inventory management and shipping control

• Greeted all callers, visitors and customers in a professional and friendly manner

Modern Sciences and Arts University Cairo, Egypt

Senior Learning and Development Specialist 02/2009-09/2010

• Analyzed and developed Training Needs Assessment, while facilitating orientation sessions for newly hired

employees.

• Submitted the entry of newly hired employees, exit interviews and terminations information in the system,

• Developed Human Resources compliance manual for university’s Human Resources department

• Conducted community outreach with local business to coordinate annual career fair for university Career

Placement Center.

• Coordinated office events, projects and activities

International Human Resources Development Corporation Cairo, Egypt

Senior Project Manager’s Assistant 03/2008-03/2009

• Coordinated information seminars with Petroleum and Natural Gas companies in regards to recruitment

services.

• Typed, edited, and distributed a wide variety of correspondence under established guidelines and procedures.

• Managed the filing systems,

Fakhry

• Operated and managed multi-line phone system and route incoming phone calls to the manager and

sometimes to the rest of the employees .

Innovative Association for Consultation and Human Development Cairo, Egypt

Partner 09/2007-01/2009

• Worked as an Investor Partner, involved in daily decision-making processes.

• Oversaw office functions: calling, faxing, training sessions and compiled training materials

• Implemented the organizational structure and behavior,

• Implemented the mission and vision of the association,

• Was responsible of the recruitment and hiring process and job descriptions,

• Implemented and performed the performance appraisal of the employees,

• Handled the exit interviews

International Human Resources Development Corporation Cairo, Egypt

Executive Assistant to the Vice President 01/2008-08/2009

• Organized daily functioning activities for Vice President, managed calls, scheduled meetings, filed documents

and followed up on emails.

• Ensured that client needs were addressed and concerns were met with the highest level of customer service

• Prepared, typed, proofread, and edited administrative reports and presentations

• Managed the filing systems,

• Managed the Vice President's travel arrangements and appointments,

• Arranged a business lunch reservation and/or lunch delivery for in house meetings.

• Booked, scheduled and followed up on Visa issuance for international business trips.

Innovation Association for Consultation and Human Development Corporation Cairo, Egypt

Administrative Office Manager 03/2004-07/2006

• Managed office and provided administrative assistance to departments.

• Operated and managed multi-line phone system and route incoming phone calls to the manager and to the

rest of the employees .

• Oversaw hiring, compensation, compliance, and HR issues

• Provided assistance to individuals by responding to general information, routine questions such as office

hours, who to contact, fax numbers, e-mail addresses, etc.

• Was responsible for mail distribution and client follow-up.

• Trained new employees in various HR courses and managed/facilitated upcoming sessions.

• Supervised and gave direction to a team of administrative professionals.

Volunteer:

• Assisted in organizing a 5K run fundraiser for runner with a wheel-chair, Texas, USA

11/2012-02/2013

• Assisted in a fundraiser for a child with cancer, Texas, USA

2012-2013

• Tutored English as a second language. Cairo, Egypt

Fakhry

Trinity College Dublin-Virtual Academy (Class of 2009)

B.A. Human Resources Management Dublin, Ireland

Contact this candidate