Project Manager Customer Service

Neil Armstrong

Pleasant Grove, UT, 801-***-****

***************@*****.***

http://www.linkedin.com/in/neilwarmstrong

SUMMARY

• Six Sigma Green Belt certification December 2013

• Strong communication and interpersonal skills

• Advanced knowledge of Microsoft's Project, Access, Excel, PowerPoint, and Word

• Experienced in leadership roles and cross functional groups; recognized team leader

• Exceptional team player

• Consistent track record of efficiency, reliability, and flexibility

• Project manager level knowledge of C#, C++, HTML, and SQL programming

• Project manager level of Linux Administration

EXPERIENCE

Discover Financial Services, West Valley, UT Nov. 2009 – Present

Procedure Analyst

• Compile and provide 15 daily reports on a team, department, and center level.

• Develop and produce reports with more efficient and accurate information, and modify existing reports.

• Maintain strong relationships with customers and conduct focus group sessions for improvement.

• Troubleshoot problems with daily data-feeds within programs and reports.

• Communicate with vendor businesses and manage email inbox to confirm shared work is completed.

Senior Deposit Products

• Developed and taught employee training seminars on job processes.

• Spearheaded research projects on system inconsistencies and employee training classes. Compiled and

analyzed research results.

• Provided excellent customer service through telephone and email communication.

• Drafted and sent a minimum of 20 paper correspondences an hour to customers regarding account

information.

• Motivated and encouraged team moral through participation on the recognition committee and team board.

Lowe's Home Improvement Store, Lehi, UT Mar. 2008 – Nov. 2009

Customer Service Associate, Garden Department

LDS Printing Division, West Valley, UT Jun. 2007 – Feb. 2008

Framer Worker One

EDUCATION

Utah Valley University, Orem, UT

Bachelor of Science, Technology Management, IS/IT emphasis Graduated Dec. 2013

• Maintained a 3.11 GPA average while working 40 hours a week, taking an average of 15 credits per

semester, and having toddler twin sons and a wife at home.

Associate of Science, Business Administration Graduated Aug. 2011

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