Customer Service Management

Jody Urbas

Aspiring Marketing Professional

********@*****.***

Summary

Marketing has become an area of interest to me in today's world as we sell ourselves on the qualities of our

strongest attributes. Through my professional work life thus far, I have taken further steps in adding essential

skill sets and experience through my years in customer service/marketing-related areas, and my assistance to

those that are learning on-the-job. Through my recent college career, I have sharpened my strategic

management skills, oral and written communication skills, and enhanced my problem solving skills. With my

background in marketing and customer service, I am ready to fulfill my role with a company that is looking for

an experienced, fresh mind to bring a diverse view to their marketing department for customer relationship

management, public relations, and advertising.

In my technical skills, I have experience with the following: SAP, ARIBA (EDI), DataOnline (monitoring

system), Nalco's proprietary extranet, MS Office (specifically Word, Excel, and PowerPoint), average typing

50+ wpm, and other computer network experience.

Courses

Bachelor's, Business Management with a

Concentration in Marketing

University of Phoenix

Advertising and Creative Strategy MKT/447

Consumer Behavior MKT/435

Integrated Business Topics BUS/475

Public Relations MKT/438

Integrated Marketing Strategy MKT/498

Business Communications COM/285

World Religious Traditions REL/133

Business Law BUS/415

Experience

Tank Level Monitoring - Technical Service Representative at Ecolab

July 2012 - Present (1 year 7 months)

- Monitoring base tanks at customer sites

- Re-ordering as needed

- Relationship building with customers and sales engineers

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- Constant communication with field

Third Party - Technical Service Representative at Nalco - An Ecolab Company

September 2010 - July 2012 (1 year 11 months)

Work with vendors on purchase order confirmations, shipment confirmations, and invoicing. Finding proof

of deliveries, sending MSDS's, and CoA's among other requests to customers. Also work closely with the

accounts payable department.

1 recommendation available upon request

Open Order Management - Technical service rep. at Nalco

July 2007 - February 2011 (3 years 8 months)

Communicating late orders to Nalco's sales force. Improve ship dates on chemical package orders.

2 recommendations available upon request

Customer Contact Analysts at Nalco

April 2006 - July 2007 (1 year 4 months)

Supported Nalco's order entry customer service line.

Clerical Support at Kelly Services

June 2005 - April 2006 (11 months)

Worked at Nalco - Naperville, IL. Track orders for proof of deliveries. Working with vendors, trained new

people into clerical group.

Delicatessen at Safeway

June 2001 - September 2005 (4 years 4 months)

Worked for the Dominick's grocery chain, a division of Safeway. Served & sliced deli foods. Worked in a

customer service environment and would occasionally help with cash register. Before leaving was training to

be an assistant deli manager.

Honors and Awards

Westmont High School Athletic Hall of Fame

Westmont High

February 2013

Recently was inducted into WHS athletic HOF for my senior year basketball team I started all games on, was

a team captain, and all-conference selection. We took fourth in state and tied WHS's single- season record for

amount of wins in a season.

Languages

Spanish

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Skills & Expertise

SAP

Microsoft Excel

PowerPoint

Computer Hardware

Shipping

Microsoft Word

OnBase

Data Online

Nalco Extranet

Envision

Time Management

Customer Service

Logistics

Process Improvement

Process Optimization

Supply Chain

Training

CRM

Microsoft Office

Sales

Invoicing

Inventory Management

Networking

Marketing

Continuous Improvement

Customer Satisfaction

Account Management

Operations Management

Cross-functional Team Leadership

Technical Support

Purchasing

Forecasting

Manufacturing

Pricing

Six Sigma

Process Engineering

Education

University of Phoenix

Bachelor's, Business Management with a Concentration in Marketing, 2010 - 2013

Grade: 3.4

Activities and Societies: Nutrition and Religion

1 recommendation available upon request

College of DuPage

Business Management, 2005 - 2005

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Illinois Valley Community College

Associates, Computer Network Administration, 2002 - 2004

Westmont High

High School, 1997 - 2001

Activities and Societies: Four year Varsity Basketball Player (2001 Fourth in IHSA class A)

1 recommendation available upon request

Interests

Spending time with my daughter and fiance as well as sports such as Basketball, Football, and Swimming. I

also enjoy playing with New Technology.

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Jody Urbas

Aspiring Marketing Professional

********@*****.***

5 people have recommended Jody

"I've been working with Jody for almost two years now. Never have I had the tiniest issue with him and his

work. My job assisting Jody consists on fixing those store location deficits that he comes accross. Everytime I

receive a request from him and an issue comes through, he patiently waits till someone of the team is able to

resolve it. Whenever I have any doubt, he denotes confidence and a lot of knowledge in every

answer/resolution. During closing days, he assumes the responsibility of staying at office until every

objective is accomplished in the best way. For being polite, professional, empathetic, challenge accepting and

for his proactiveness and inner sense of drive, Jody is an excellent asset and a plus for any company he may

be willing to be part of."

Brian Gastón Loyoyo, Semi Senior Analyst, Ecolab - Global Financial Services, worked with Jody at

Nalco - An Ecolab Company

"Jody is great to work with. He gets results!"

Heidi Poss, Business Support Analyst, Nalco, worked with Jody at Nalco

"I have worked with Jody Urbas for the past 8 years in the customer service area. Not only is Jody a true

performer, he's also proven that he can wear many hats to accomodate his team. He's proven this by getting

consistantly promoted and changing positions to better himself. He is a quick learner and is eager to help out

others. His calming and reassuring demeanor is key to this area of Nalco. I have no doubt that Jody will

always succeed in anything he pursues."

Michelle Labedz, SR CUST ACCT REP, NALCO CHEMICAL COMPANY, managed Jody indirectly at

Nalco

"Jody was a wonderful asset to have working on our Learning Team. He brought in new ideas and always

gave prompt feedback. Jody was always willing to help others understand concepts and assignments. Jody

was a great addition to the Learning Team."

Kara Marola, Student, University of Phoenix, studied with Jody at University of Phoenix

"I've known Jody for many moons now, and I must say he is truly one of the most respected, considerate, and

hard-working person that I know. He is an excellent communicator, and is willing to expand his knowledge

and help to others in need. I strongly believe that Jody will be an asset to any company that values these said

traits."

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Randy Kim, Student, College of DuPage, studied with Jody at Westmont High

Contact Jody on LinkedIn

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Contact this candidate