Customer Service Process Improvement

SETH E. YANTIS

*** ********* *****, ************, ***** 78660

512-***-**** (Mobile) :: ****.******@*****.***

SUMMARY

I am an experienced warehouseman in material handling, inspections and shipping and receiving.

Focused on continual process improvement and cost reduction.

HIGHLIGHTS

• Shipping and Receiving

• Production Scheduling

• Results Oriented

• Multi-tasker

• Safety Conscious

• Customer Service Focused

• Strong Communication Skills

• Exceptional Problem Solver

• Manufacturing Background

• Packaging and Scanning Orders

• Forklift Operator

• Dependable

• Trustworthy

ACCCOMPLISHMENTS

• Reduced shipping operating expenses by 25%, while maintaining shipping volume and

accuracy. Used forklift to load trailer at warehouse.

• Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

• Assembled product containers and crates, connected hoses and operated equipment to

move liquid materials into and out of storage tanks on vessels.

• Packed containers and re-pack damaged containers.

• Recorded numbers of units handled and moved, using daily production sheets or work

tickets.

EXPERIENCE

Specialty Product Warehouseman

November 2012 to March 2013

TEXAS IRON - Austin, TX

• Provided warehouse duties to include receiving, packaging and shipment of product by Fed Ex,

UPS to various locations

• Restocked items into correct bin locations

• Experienced with various air tools and saws required to complete each project

• Responsible for the loading/unloading of trucks – operated both pallet jack and forklift

• Performed cycle counts

• De-bur metal and welded specialty items

• Assisted and/or completed miscellaneous projects

Material Handler

February 2012 to June 2012

FLAME TECH - Cedar Park, TX

• Provided warehouse duties to include receiving, packaging and shipment of product by Fed Ex,

UPS and freight to various locations

• Printed and pulled daily orders

• Operated forklift to load/unload pallets into the warehouse

• Palletized large freight shipments and prepared them for outgoing freight

• Recorded numbers of units handled and moved, using daily production sheets or work tickets

Marine Salvage

July 2008 to August 2010

T&T Offshore - Galveston, TX

• Provided safe transportation for crew and supplies to destination in the Gulf of Mexico

• Loaded/unloaded incoming material operating forklift

• Safely rigged material for safe transfer from boat to ship

• Verified all material was accounted for by matching packing slips

• Performed preventative maintenance

Crater and Material Handler

June 2006 to February 2008

ETS-Lindgren – Austin, TX

• Made customized crates for shipment

• Used various power and air tools to complete crates

• Operated forklift for incoming and outgoing products

• Performed cycle counts

• Assisted in smaller packaging jobs and shipping

• Pulled orders by hand or by using forklift

EDUCATION

Blinn College, Bryan, Texas 2001/2002

Concordia University, Austin, Texas 2000/2001

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