Technician Network

Charles Lipka

EHR Technician - Dignity Health via Insight Global

Santa Maria, CA

************@*******.*** - 805-***-****

To secure a position fulltime with a growing or stable company whom I can advance my career with

WORK EXPERIENCE

EHR Technician

Dignity Health via Insight Global - October 2013 to Present

Image Desktops, Laptops, Workstation on Wheels, Tablets both xp and server.

• Deploy Desktops, Laptops, WOWs, Tablets, Honeywell Scanners, Printers, Zebra Label Printers.

• HP QC Tickets for Cerner Project.

• Update Print Server drivers.

• Patch network jacks.

HelpDesk Technician

Santa Barbara News-Press - May 2008 to February 2013

SB, CA

• Setup Windows PCs and Mac OSX for a Production environment.

• Repair and Troubleshoot Network Laser and Inkjet Printers

• Backup our Accounting and Circulation Databases via a Vax Computer System and Tape Drive.

• Support cell phones, iPhone, Android and Blackberry.

• Troubleshoot Avaya Phone System problems.

• Networking Troubleshooting, Cabling. Server Diagnostic.

• Creo System troubleshooting, DTI troubleshooting and Speeddriver troubleshooting.

• Hardware Troubleshooting, reinstall osx and windows.

• Remote via VNC, VPN for further troubleshooting.

Contractor

Goleta, CA - June 1997 to December 2007

IT Consultant

• Build and upgrade computers

• Setup small LANs. Set up the router and network all computers via hard wired or wireless network as well

as network the printers.

• Troubleshoot PC and network problems

• Telephone support

• Make general recommendations on products, brands, and parts

• Software upgrade and troubleshooting. Operating system upgrade installs, troubleshooting an operating

system installation, or any software issues that might occur. Resolve any issues that can be resolved with out

having to reinstall the operating system.

• Setup of Servers: File, DHCP, Static IP, Firewalls, Samba, Apache Via both Linux and Window NT and 2000

Servers.

IS User Support Technician Level 2

Karl Storz Imaging - Goleta, CA - September 2006 to September 2007

Desktop and printer inventory by service tag number and user

• Remedy Trouble Ticketing System

• Active Directory for account and new computers

• Outlook and Exchange troubleshooting

• Network Troubleshooting, patching the switches and replacing cables

• Printer Troubleshooting of HP

• Desktop troubleshooting of Dell Hardware. Replacing hard drives, ram and power supplies

• User account logon issue with locked accounts across network and SAP

• Set up new Dell Desktops and laptops with corporate approved software

• Install Vista Ultimate and Vista Enterprise as well as Office 2007

• Coordinate Office Moves and troubleshoot phone system (Avaya VOIP)

• Mac OSX support.

Temp contract to Medtronic Neurosurgery

Dashe & Thomson - Goleta, CA - February 2006 to May 2006

IT Support Specialist

• Desktop deployment with 235 users, 2 VPs, and 10 Engineers

• Desktop and printer inventory by service tag number, user, and office number

• Kintana Tickets (Trouble Ticket System).

• Outlook and Exchange troubleshooting

• Network troubleshooting and replacing patch cables in both network rooms, replacing RJ45 connectors, and

called in vendors for large cable runs and network drops

• Printer troubleshooting of both HP and Brother

• Desktop troubleshooting of Dell Hardware. Replacing hard drives, ram and motherboards.

• DOD formatting of old pc hard drives

• User account log on issues both via corporate help desk and local servers (5 Win2k Server and Advanced

server and 1 UNIX Server).

• Image new PCs with Medtronic's ghost image. Install programs that were not installed during the image via

sms as well as other servers their programs are located on the server

Technician

Impulse Internet Services - Goleta, CA - October 2003 to February 2006

Technical support via E-mail and phone

• Dial Up and DSL configuration and troubleshooting

• E-mail Aliases configuration and troubleshooting

• Wireless broadband configuration troubleshooting and database maintenance

• Setting up, configuring and troubleshooting spam filters via phone or E-mail

• Replacing network cables at Willow Springs in Goleta

• Installed wireless radio and installed network drops throughout a clients house

• Repaired a cable at a clients home

• Replaced numerous RJ45 jacks on the wireless radio cables

• Made a lot of patch cables and cross over Ethernet cables

EDUCATION

Computer Science

Santa Barbara City College - Santa Barbara, CA

1998 to 2001

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