Customer Service Manager

Keith A. Clarke

**** **** **** ******

Brooklyn, NY 11210

Home: 718-***-**** Mobile: 718-***-****

Email: **************@*****.***

Objective: To obtain a position in an industry that will utilize my

customer service, managerial, and communication skills.

Related Experience

Alliance of AIDS Service Carolina Durham, N.C.

Client Advocate September 2003- November 2008

. Assisted a client base of 560 individuals within Durham and Orange

counties, seeing anywhere between 70-100 HIV/AIDS clients weekly

providing them with emergency financial assistance. Emergency funds

were used to aid clients with medicines, medical procedures,

transportation to and from medical appointments, rental and utility

bills. Each client was eligible for $1200 per fiscal year.

. Conducted client eligibility in-takes & updates via walk-ins or

appointments.

. Assessed client housing status, reviewed plans for modifications &

safeguarded client confidentiality.

. Documented all patient encounters, including any significant physical

& behavioral observations in clients' records.

. Operated and maintained a food pantry on a weekly basis.

. Participated & attended case conference meetings within the community

to further educate & enhance services that were offered.

. Worked in conjunction with caseworkers from within Durham and Orange

counties to assist in meeting the needs of the clients served.

. Developed monthly billing reports and collected & maintained

statistical data in accordance with funding source requirements.

. Created client progress reports using Alliance-specific data entry

software.

Spirit House Durham, N.C.

Program Advocate September 2001- 2008

. Conducted a "Drop-Out Prevention" program for the Durham public

schools to enhance self-sufficiency and educational success by

tutoring students in grades 2-6.

. Developed and indoctrinated a music based curriculum into the after

school programs of 4 public schools within Durham County.

OfficeMax Durham, N.C.

Sales Supervisor July 1998-May 2001

. Trained and supervised ten coworkers in procedures involving customer

service.

. Assumed responsibility for running the department in the managers'

absence.

. Supported the store manager in all aspects of store operations.

Employment History

Security Guard, New York Institute of Technology, N.Y., N.Y. March 2011-

Present

Security Guard, Integratas Security, N.Y, N.Y. February 2009- June 2012

Computer Skills: Microsoft Word, Excel

Education

Mount Ida College, Newton Centre, MA. Communications Program - Fall 1996

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