Customer Service Quality Control
Resume:
Robert Lee Paxton III
Irving, TX 75062
*************@*****.***
QUALIFICATIONS
Adapt quickly and able to follow through tasks assigned
Highly motivated, a dedicated team player, able to interact well with people
Works well with little or no supervision
Sit-down, stand-up, and 537 forklift certified
Cherry picker experienced
Customer service oriented and experienced
Call Center experienced
Shipping and receiving skilled
Warehouse/Material Handler skilled
Mailroom experience
Able to read schematics
Digital cable, internet, and telephone installation experienced
EMPLOYMENT HISTORY
Express Personnel C/O SMS
August 2012-April 2013
Shipping Clerk
This position is responsible for ensuring the customer receives the right parts and quantities ordered, at
the right time, and shipped to the correct destination. This position also supports the physical movement
of inventory (specifically in the small shipping area) and supplies in, out and within of the central
warehouse operation. Preparing of required paper work, shipping labels, and the printing of pick lists that
are used by the shipping clerks to locate and accurately select the items for shipment. This includes
building loads via the direct load process. Maintains accurate shipping records, a clean and orderly work area,
releases packing sheets for invoicing after shipment, conducts inventory and parts location checks to assure agreement
with records.
Sherwin Williams
June 2010 – October 2010-Temp Assignment
Weigh Up/Platform
As Weigh Up, duties were to weigh raw materials as specified on batch tickets. Order selecting, forklift
operation, and various hand tools were used to complete the ticket orders. As Platform the same duties
were performed, but in larger quantities. Handled and was responsible for orders 150 pounds and larger.
Time Warner Cable
March 2009 – November 2009
Install Tech I/Customer Service
As an Install Tech I, duties were to run a scheduled installation route meeting all appointments and to
display friendly and helpful customer service at all times.Offer, recommend or sale additional products
offered by Time Warner. I installed digital cable, internet, and telephone services for customers. Ladder
and some gaffing experience were required during some installs. Used company vehicle, tools, and
telephones to complete daily work orders.
Metroplex Mailing Services LLC
July 2008- January 2009
Driver/Warehouse Worker
As a driver, duties were to inspect 24ft bobtail every morning for any maintenance issues to include
checking fuel levels. Daily duties included being on time to every scheduled pick up, load and to unload
after every return to warehouse. Deliver sorted mail and pick up any outgoing mail from various pick up
locations. Handling of mail/packages that come in to be sorted and delivered to clients . Responsible for
quality control of the mail before it was loaded on trucks. Perform warehouse operations such a filling
requisitions, sorting, packing, loading and unloading incoming and outgoing material. Logged mileage and
time in log book at the end of each day for delivered mail to the post office. In the warehouse duties were
to stock racks with the use of a fork-lift, strap mail trays with a strapper, place mail in correct location by
zip codes, stack and shrink wrap each pallet with correct label and help out where needed in the
warehouse.
MultiCam
December 2004-March 2007
Electrical Wiring Assembler/ Assembly/Quality Control
As an Electrical Wiring Assembler, duties were to create a control panel by running electrical wires to the
correct input and output terminals with the use of a detailed set of schematics. Label all wires and
components with the correct names and numbers.
Final Assembly/Quality Control, duties were to properly ensure the quality and accuracy of CNC
equipment before release. Responsible for applying caution and vinyl labels to each machine. Use of
several tools such as: crew drivers, drills, crimpers, and cutters.
Aerotek Staffing Agency C/O Verizon Logistics, INC
May 2004-December 2004
.Picker/Packer/Shipper
Order selector cherry picker, packer, and shipper of electronic devices to retailers nationwide.
Responsible for the general maintenance and safety of the warehouse.
Gulf Systems, Inc.
September 2002-May 2004
Shipping/Receiving/Forklift Operator
Order selector, shipping and receiving, customer service, forklift operator, warehouse maintenance, log
inventory, load and unload trucks daily, and maintained a safe work environment.
Spectrum Supply Chain Service
October 2001-September 2002
Shipping Team Coach/Trainer
Maintained order in the warehouse. Supervised the shipping dock doors and the employees assigned to
each door. Made sure the trucks were properly loaded and ready to leave the dock doors at the
scheduled time. Trained new employees, as well as, coaching to team members.
EDUCATION
Puget Sound High School
Diploma, June 1998
CERTIFICATIONS
Mobile Equipment Operators Authorization Card
Forklift Certification
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