Customer Service, Legal, Quality Control, Real Estate, Data Entry
Resume:
Unique M. Ware ****.******@*****.***
Cleveland, Ohio 44121
Objective
To obtain a position where my proficiency and experience can be used to
achieve the current and future goals of an organization
Education and Training
John Hay High School, Cleveland, OH
High School Diploma
Ashford University, Clinton, IA
Major: Sociology
Status: In Progress (B.A. Program)
Customer Service Certification
National Retail Federation Certification
Telephone Doctor Certification
WSEM/El Barrio, Cleveland, Ohio (Vocational Program)
Summary of Qualifications
. Used Microsoft Office Products including Word, Excel and Outlook;
familiar with DOS programming, interwoven desk sites and docketing
systems; can understand and interpret policies and procedures and
general organizational structure of any company and/or program.
. Excellent written and verbal skills, can manage a multi-line phone
system, answer inquiries from the public and maintain tact and
professionalism.
. Can train and supervise employees, organize and prioritize projects;
strong leadership skills; capable of working independently and
collaboratively.
Relevant Experience
Assistant Teacher
YMCA of Greater Cleveland, Cleveland, Ohio
October 2012-Present
. Implemented individual and group activities under the direction of the
lead teacher-including educational and recreational
. Provided on sight supervision to ensure compliance with agency
policies, procedures and operating systems; punctually prepared
accurate documentation vital to the professional operation of the
center such as daily activities logs and other reports
. Maintained ongoing communication between service providers, parents
and students
Real Estate Owned (REO) Specialist
Safeguard Properties, Inc., Cleveland, Ohio
February 2012-July 2012
. Perform quality control on contractor's performed services, ensuring
client and company standards are achieved
. Complete client updates and prepare invoices for both client and
contracted workers
. Estimate/review property repair/service costs
. Perform at/above department level production standards
Clerical Assistant/Document Clerk
Fisher and Phillips, LLP, Cleveland, Ohio
September 2009-August 2011
. Provide coverage of the reception area, serving as a first point of
contact for incoming clients, counsel and guests
. Assist legal assistants in all areas of clerical needs, including
copying, typing, filing, scanning, record keeping and special projects
as assigned
. Maintain organized working areas for all attorneys and staff
. Handle responsibilities of receiving incoming faxes, mail and packages
. Foresee office supply needs and order accordingly
. Oversee and manage library and legal materials
. Update case indexes and docket information
Teacher
Puritas Park Child Enrichment Center, Cleveland, Ohio
August 2005-December 2008
. Implemented individual and group activities-including educational and
recreational
. Provided on sight supervision to ensure compliance with agency
policies, procedures and operating systems; punctually prepared
accurate documentation vital to the professional operation of the
center such as daily activities logs and other reports
. Maintained ongoing communication between service providers, parents
and students
. Continuously stayed up to date with state policies and procedures,
safety and developmental education
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