Manager Customer Service
Resume:
J ar rod F. Hebert
Henderson, NV 89002
M obile: 775-***-**** E mail: j *******@**********.***
I bring knowledge and expertise with over 10 years of supervisory and project management experience. The
years of strategizing and implementing large improvement projects has given me a creative instinct for
i mproving work flow, processes and cost efficiency. I have a continued focus on personal growth, training,
expansion of knowledge and development with an emphasis on a team approach.
P rofessional Experience
M ulti-Unit Management
• Implementation of monthly projects, mid-scale resets and daily merchandising activities of 10+
associates in district of 13 home improvement stores
• Managed an overnight reset crew of 15+ reset agents in 26 stores covering Northern CA and Northern
NV
• Weekly calls for updates and performance analysis with CEO, Regional and District Managers
• Conducted monthly meetings with loss prevention teams from each store identifying high theft items and
i mplemented preventative measures
• Provided Regional Manager with PowerPoint presentations assisting other districts with potential
quality improvement, inventory issues, merchandising techniques and employee t raining
• Coordination with vendors, distribution and t ruck lines to allow easy process of merchandise and resets
• Collaboration with business partners and there vendors to develop t raining programs for new associates
• Weekly walks with stores management to identify issues and areas to improve sells within my
department
• Coordinated re-set t imelines and aligned staffing to allow successful project implementation
• Examine prior month expenses developing action plans to drive down cost
H uman Resource
• Approved time cards, time adjustments, PTO, vacation request and sick t ime.
• Conducted interviews for full time, temporary employees and managerial positions.
• Education and enrollment of company benefits
• Identified hiring needs, developed position descriptions, recruitment plan, organizational chart and
other recruitment related documents.
• Ensured company compliance with Federal and State Labor Laws in both California and Nevada
• Maintained workplace safety with daily and monthly safety awareness meetings
• Pre-employment processes, drug testing, background checks and reference reviews.
• Processed employee complaints, investigations and conflict resolutions.
• Completed quarterly performance reviews
A dministrative
• Coordinated daily and monthly audits inspecting loan documentation, cash controls, ti tles and loan
percentages.
• Audited prior month expenses developing action plans to drive down cost
• Monitored and administered over 400 customer accounts for domestic and international companies
• Prepared customer's statements, bills and invoices and monthly account adjustments
• Developed and maintained excel data t racking sheets with an emphasis on aging reports
• Contacted delinquent customers to secure payment
• Investigated and resolved billing and account discrepancies
• Compiled data and prepared monthly reports and statements
Sales and M a rketing
• Built relationships with new and existing customers which helped improve account management
• Developed business relationships in surrounding area including community events, business meets and
seminars
• Planned and executed sales/marketing events developing new business and insuring current client
enthusiasm
• Audited all order forms and client accounts for quality assurance
• Made daily sales and marketing calls bringing in new business with paid out customers
P rofessional H istory
Accounts Receivable Coordinator (11/12 to 05/13)
The Pasha Group (Elwood Staffing)
R eno, Nevada
Sales Manager (09/12 to 11/12)
Rent A Center
R eno, Nevada
Store Manager (11/11 - 8/12)
T MX F inancing.
L as Vegas, Nevada
Data Ent ry Coordinator (11/09 - 09/11)
Cummings Revenue Cycle Consulting
R eno, Nevada
District Manager (08/04 - 10/09)
Cross Roads Services, I NC.
N orthern CA – Northern NV
F ilm P rocessing/Seasonal M anager (11/01 - 7/04)
L ife Touch, I NC.
R eno, Nevada
Summa ry of Qualifications
• Quality Improvement Programs
Supervision/Management 25+ Project Planning/Implementation
• Training and Development
Systems Analysis Strategic Planning
• Retail Sales
Customer Service Loss Prevention
• Strategic Planning
Scheduling Performance Standards
• Problem Solving/Decision Making
Team Building/Mentoring Implementing New Ideals
P rograms
Windows Excel Photoshop
Word PowerPoint Microsoft Project
Web Tools Outlook Access
References
• Ellen Holland (AP Lead, The Pasha Group)
• Adriana Rosales (District Manager, T MX F inancing)
• Rae Cummings (Revenue Consultant, Cummings Consulting)
Contact this candidate