Customer Service Administrative Assistant

CHRISTINA AMANDA GALLARDO

*** ****** ******. 415-***-****

San Francisco, CA 94112 *******@*****.***

EDUCATION:

San Francisco State University, Extended Learning,

June 2013

Tufts University

Medford, MA Graduated 2005.

B.A. Peace & Justice Studies with Honors.Minor: Entrepreneurial Leadership

Studies.2004 Feigenberg Social Entrepreneur Runner-up for Orthoscan

Business Plan.

SKILLS: Advanced in MS Office (Excel, PowerPoint, Word, Access), MyAccess

for Check Requests & ITS billing, EndNote, Salesforce.com, basic HTML,

Adobe Photoshop, Dreamweaver, and Adobe Illustrator.

EXPERIENCE:

UCSF

San Francisco, CA

Administrative Analyst I

November 2011 to May 2012

. Supported 4 researchers.

. Managed complex schedule for Dr.DeGrado.

. Edited, allocated funds and formatted grant budgets in Excel.

. Updated publication list and researcher bibliography in EndNote and

Word.

. Edited PowerPoint presentations and created new slides.

. Coordinated travel.

. Handled invoicing, reimbursements and expense reports in Concur.

. Gatekeeping, phone reception and customer service.

UCSF

San Francisco, CA

Temporary Administrative Assistant III,

December 2010 to September 2011

. Provided direct administrative support the Chief of Genetics

Department, and 12 other members.

. Tracked billing notes in Excel.

. Managed Neurometabolic clinic schedule (June -September 2011).

. Multi-line phone reception, phone screening, performed patient intake

evaluations, processed insurance authorizations, coordinated

referrals, refilled prescriptions and prioritized workflow.

. Processed all check requests.

. Balanced purchase order logs for 4 researcher labs.

. Resolved all IT needs for department.

. Arranged interviews, trained new fellows and coordinated performance

evaluations.

. Coordinated conferences, symposiums, and events.

. Executed special projects independently including Continuity Planning.

UCSF

San Francisco, CA

Temporary Pre-Award Grant Assistant, November

2010 to December 2010

. Scanned 2005-2011 pre-award grants and organized electronic files in

Adobe Acrobat.

. Reviewed hardcopy pre-award grants for all necessary sections.

UCSF

San Francisco, CA

Temporary Billing & Compliance

Administrative Assistant III,

September 2010 to November 2010

. Picked-up all Pediatrics clinical billing notes, filed and sorted

into billable piles daily.

. Documented and logged unbillable and billable visit

notes/labs/attestations in Excel.

. Processed billable notes in Streamline Health system using DOS

system.

UCSF

San Francisco, CA

Temporary Executive Assistant,

July 2010 to September 2010

. Managed Chair of Pediatrics calendar and Pediatrics Administrative

Director schedule.

. Answered and transferred phone calls.

. Supported 3 managers.

. Collected grand rounds forms and reported CME credits for providers.

. Medical license renewal reporting to Academic Affairs Manager.

Sugar, Incorporated

San Francisco, CA

Human Resources Assistant/Contractor,

October 2009 to February 2010

. Entered Payroll into WageWorks.

. Collected and distributed benefit forms.

. Coordinated with IT regarding new hires.

. Maintained and created HR files with strict confidentiality.

. Acted as a liaison between Visa / International workers lawyers.

. Coordinated and organized projects such as employee performance

evaluations.

. Performance evaluation and special recognition reporting in Excel.

Independent Study,

San Francisco, CA

Merritt College & CCSF

September 2009 to July 2010

Berry, Appleman & Leiden, LLP

San Francisco, CA

Marketing Assistant,

September 2008 to April 2009

. Directed all visa requests sent to the Berry, Appleman & Leiden, LLP

general mailbox.

. Updated Access database and maintained all Human Resources contacts.

. Formatted and transmitted electronic newsletter, alerts, email blasts

and invitations using Dreamweaver, Excel and VDSpamer.

. Designed seminar announcements and flyers in Illustrator,

Dreamweaver, and Word.

. Updated HR database with new leads in Excel and Access.

. Drafted RFP responses requiring copy research.

. Customized email lists and mail merge for client letters and seminar

surveys.

. Executed special projects including law firm's State Seminar

Credential license.

Wallop Corporation San Francisco, CA Administrative Assistant/Marketing

Analyst, December 2005 to June 2008

. Worked with marketing consultant to promote social networking

website.

. Drafted public relations document for technology trade press

conference.

. Wrote and updated corporate blog with technology news.

. Analyzed and tested initial system data and reported defects on beta

version site.

. Updated requirements, and worked with the developers to update code.

. Monitored and responded to customer service inquiries daily.

. Reported and prioritized 1200 user- identified post site launch

defects.

. Created reports on website usage and end-user feedback using Excel

and Access.

. Provided developer with updated requirements for website data

collection process.

. Researched and reviewed over 250 websites for a competitive analysis.

. Analyzed and reported on monthly widget market performance.

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