Technician Process Improvement

Pedro Loredo

Benchmark Technician

West New York, NJ

*********@***.*** - 201-***-****

WORK EXPERIENCE

Benchmark Technician

Anything IT - Fair Lawn, NJ - 2011 to 2013

Responsibilities Include:

Desktop Support

* Expertly performed troubleshooting to various computer system problems, which included switching RAM

sticks and resolving those from within the BIOS.

* Examined and verified computer systems, hardware, and support peripherals; while proficiently ensuring

alignment of data with specifications and requirements through data analysis and recording.

* Acquired strong command of various software such as VMware, Team Viewer, and Microsoft Office Suite,

as well as various operating systems (Windows XP, Vista, and 7) and Internet applications.

* Worked with various different desktop, LCD, laptop and server models.

* Monitored the condition and functionality of key computers and peripherals into native databases; secured

system hard drives to maintain confidentiality of clients' past information; and proficiently added and switched

desktop and laptop components, including optical drives and batteries.

* Earned recognition as a highly effective troubleshooter and problem solver as reflected in the implementation

of solutions to technical problems within the operation as well as the recommendations given to the

management.

* Consistently ensured system compliance with key specifications by monitoring equipment functionality as

well as by implementing the required modifications.

Enumerator

US Census Bureau, Hudson County, NJ - 2009 to 2010

Responsibilities Include:

* Conducting interviews with local citizens at their homes

* Handled very confidential information with care

EDUCATION

Georgian Court University

2013

Electronics Technician Program

Nutley School of Business - Nutley, NJ

2009 to 2010

SKILLS

A+, Installing and Configuring Windows Server 2012 (73-410), Administering Windows Server 2012 (73-411)

ADDITIONAL INFORMATION

Dynamic, performance-focused, and solutions-oriented professional, offering hands-on experience in

troubleshooting and process efficiencies, systems integration, strategic planning, maintenance, client relations,

and technical support. Known for integrating verifiable IT solutions and desktop support background with strong

drive to achieve and excel. Commended as an accomplished technical lead and team builder, with consistent

success in process improvement; equipped with outstanding analytical, communication, basic networking,

multitasking, and organizational skills. Bilingual in Spanish and English.

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