Customer Service Manager

Winston Varona

*** ********** ** ********* ** ***32 ● 978-***-****● *******.******@*****.***

EDUCATION

Pace University, Dyson School of Arts and Sciences. New York, NY.

Bachelor of Arts in Communication Studies September 2011 2013

Dean College Franklin, Ma

Associate Degree in Communication Studies September 2010 May 2011

EXPERIENCE

McDonald’s Haverhill MA

Crew Member September 2013 Present

• Assembled and presented food orders to customers while offering excellent customer service.

• Assisted new crew members in learning their job skills.

• Supported other crew members as required.

Brother’s Market Haverhill MA

Assistant Manager April 2013 Present

• Managed employees’ schedule. May 2012 August 2012

• Interviewed, recruited and trained new employees.

• Motivated staff and maintained a positive work environment.

• Oversaw personal and business calendar of store manager.

Joseph’s Gourmet Pasta Haverhill MA

Line Service Attendant May 2011 December 2011

• Ensured the efficiency of the assembly line.

• Prepared products for shipping.

• Completed quality checks.

Dean College Student Activities Committee Franklin MA

Marketing and Membership Director September 2010 May 2011

• Conducted marketing research.

• Collaborated with other student groups to create new innovative ways to market events.

• Responsible for marketing materials used to advertise events.

• Enlisted new members for Student Activities Committee.

Market Basket Haverhill MA

Customer Service Assistant/Cashier October 2006 August 2010

• Assisted customers with questions and concerns.

• Answered/Transferred a high volume of customer phone calls.

• Balanced Cashier’s draws and store daily profits.

• Maintained work schedule for cashiers and supervisors.

Volunteer

Children’s Miracle Network New York, NY

• Helped raise funds for 170 children’s hospitals. Spring 2012 Present

Achilles International New York, NY

• Guided disabled marathon runners and trained guide dogs. Spring 2012 Present

Activities

Zeta Beta Tau Fraternity New York, NY

• Public Relations Director Spring 2012 May 2013

• Secretary (April 2012 May 2013)

Power 88 Radio Dean College Franklin MA

• On Air talent Fall 2010 Spring 2011

Skills

Languages: Spanish (Fluent).

Technical: Microsoft Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat Pro, Pro Tools, Mac OS, Google Applications

(Drive, Calendar), Web Conference (AIM, Skype, Yahoo Messenger, iChat); Social Networking Sites.

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