Customer Service Administrative Assistant

TaNeesha Coleman

**** **********, ******, ** *****

Cell: 469-***-**** - **********@*****.***

Executive Profile

Committed and motivated Administrative Assistant with exceptional customer -relation and decision -making skills.

S trong work ethic, professional demeanor and great initiative.

Skill Highlights

Leadership/communication skills Report development

Business operations organization Problem resolution

strategic objective execution Administrative support

Team liaison Meet deadline

A ttention to detail Schedule management

Microsoft Office skills Meets/exceeds goals

E xecutive presentation development Self -starter

Administrative operations Team building

Quality assurance Staff motivation

E mployee training and development

Business correspondence

F iling and data archiving

Core Accomplishments

M anagement Support:

Ensured smooth operations by supporting executive team.

S cheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ e mployees.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and

scanning documents for inter -departmental use.

Professional Experience

Administrative Assistant IV July 2005 t o August 2013

Bank of America - P lano, T X *Served as corporate liaison between the finance, IT and marketing

departments.*Assisted in all areas of administrative work including data entry, receptionist duties, file organization,

research a nd development. *Maintained and prioritized daily tasks and projects including: call logs, appointments,

t ravel, expense reports and general errands. *Managed executive calendar and coordinated weekly project team

meetings. and assisted in the development of meeting agendas to increase meeting efficiency.*Consistently praised

b y management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and

team-player attitude.

Sales Admin/Consultant July 2001 t o January 2005

Mens Wearhouse - Dallas, T X *Provided efficient customer service to clients.

* Excelled within deadline -intensive environment, ensuring accurate and on -time completion of all

p rojects. *Performed accounts receivable duties including invoicing, cash application, researching chargebacks,

d iscrepancies, issuing credit memos, reconciliations and responding to customer requests for

documentation. *Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense

reports and general errands.Developed new customer relations through telephone contact and sales activity.

Education

Psychology, 2 002 El Centro Community College - Dallas, T X, USA

PowerPoint classes

Successful completion of time management courses.

18 relevant units

Courses include Keyboarding, Business Mathematics and Report Writing

Microsoft Office training

Select One

Contact this candidate