Customer Service Insurance

Diana Francis Arokiamary B

Contact: 860-***-**** 6506 Markstown Dr, Apt

#B

Email: ***********@*****.*** Tampa, FL - 33617

Summary

. Seven plus years of IT experience in Software Testing with

Insurance, Banking, Mobile and Magazine Fulfillment expertise

. Three plus years of experience in Mobile Testing and worked for

leading mobile clients Toshiba and Sony Ericsson

. One year and six months experienced in automation tools like QTP

and SEMC automation testing midlet

. Two years and six months experience in Mainframe Testing which

includes transaction execution, batch processing

. Expertise in Requirement Analysis, Test Estimation, Test Planning,

Test case Design, Test Data Preparation, Execution of Test, Defect

Management and Documentation

. Proficient in tools like Rational Clear Quest, Borland STARTEAM,

BUGZILLA, Quality Center, HP ALM and Quick Test Professional

. Good working knowledge in Agile, Waterfall methodologies, Mobile

Technology, Mainframe and Web Applications

. Dynamic, fast learner and good team player with strong commitment

. Have strong testing & communication skills and ability to handle

additional responsibilities

. Good team working skills and experienced in managing team members

of size 4 and more

Skills Summary

Operating Windows XP, SYMBIAN and REX

Systems

Databases DB2

Primary Functional testing for Web, Mainframe, Client Server

Skills and mobile applications, SQL, C programming, Digital

Rights Management (DRM), J2ME,HTML,XML Apache Server

Tools, QTP, Quality Center, Rational Clear Quest, IBM Personal

Utilities Communications, Borland Star team, HP ALM, IBM Blue

& Zone

Methodologie

s

Domain Mobile- GSM, GPRS, EDGE, Bluetooth, WLAN, Banking,

Insurance - Life, Health Annuities, Investments,

Magazine Fulfillment

Projects

Domain : Magazine Fulfillment

Role : Functional Testing, System / User Acceptance Testing

Organization : TechAffinity INC., U.S.A

Client : Time Customer Service, Tampa, FL, USA

Tools/Technologies : IBM Mainframes - Blue Zone, CICS, JCL

Duration : May 2013 to Present

Abstract/Client detail

Time Customer Service, Inc. a part of Time Warner Company potentially

involved in publication and fulfillment of Magazines. There are around 50+

magazines categorized based on their issues served as weekly, Monthly, Bi-

weekly and Annual.

The Subscribers who enroll for a specific magazines are categorized

based on their Geographical location, Income, Interest (Demographic) etc

and respective Advertisement are posted in their edition for an issue. The

Magazine Fulfillment takes care of the categorization of the subscriber,

sorting them based on the City, State and ZIPCODE so that the United State

Postal service (USPS) find it easy to serve the subscribers. Nearly a

Million of books are printed every week and are served to the subscribers

on time.

Module: Order Page Testing

Order Placement testing for magazines categorized.

Roles and Responsibilities

. Analysis of test specification

. Test Execution in Mainframe and Web Application

. Bug reporting and Regression Testing

. Defect Triaging

. Onsite Point of Contact and handled team of developers and testers at

offshore

. Preparation and presentation of quality metrics to the project team

Domain : Banking

Role : User Acceptance Testing

Organization : Cognizant Technology Solutions, India/US

Client : TIAA - CREF, NC USA

Tools/Technologies : Quality Center, HP ALM and Mobile Simulator

Testing

Duration : October 2012 to May 2013

Abstract/Client detail

Teachers Insurance and Annuity Association - College Retirement Equities

Fund (TIAA-CREF) is a Fortune 100 financial services organization that is

the leading retirement provider for people who work in the academic,

research, medical and cultural fields. TIAA-CREF operates on a nonprofit

basis, with surplus returned to participants. TIAA-CREF is headquartered in

New York City

Module: TIAA Deposits

Team focuses in testing web based bank application TIAA Direct on an end to

end user perspective.

Roles and Responsibilities

. Detailed analysis of requirements

. Preparation of test cases

. Review of requirements, testing specifications and other testing

artifacts

. Execution of user acceptance testing and bug reporting

Domain : Insurance

Role : Test Analyst/Team Lead

Organization : Cognizant Technology Solutions, India/US

Client : Thrivent Financial Systems, MN USA

Tools/Technologies : Quality Center, IBM Personal Communications and

Loyalty Lab Applications

Duration : February 2012 to October 2012

Abstract/Client detail

Thrivent Financial for Lutherans is a member-owned Fortune 500 fraternal

benefit society. The financial services organization is headquartered in

Minneapolis, Minnesota and Appleton, Wisconsin. As a fraternal benefit

society, it operates on a not for profit basis, under a chapter system,

serving approximately 2.5 million members. Thrivent Financial and its

subsidiaries offer financial products and services including life

insurance, annuities, mutual funds, disability income insurance, bank

products and more.

Module: Thrivent Products

Team focuses in testing web based client specific products. Involves

support from third party vendor applications. Products include field

representative compensation methods and privileged member benefit

application.

Roles and Responsibilities

. Coordinating Test Requirement analysis meeting - Requirement Study

. Preparation of Test Strategy, Test estimation (TCP) and Test Plan

. Planning and co-ordination of System Test, Integration Test and User

Acceptance

. Defect Tracking and reporting and other defect management

. Status reporting Client Managers and entire Project Team

Domain : Insurance

Role : Test Analyst/Team Lead

Organization : Cognizant Technology Solutions, India/US

Client : USAA, TX USA

Tools/Technologies : Quality Center, IBM Personal Communications and

Borland Star Team

Duration : November 2009 to February 2012

Abstract/Client detail

The United Services Automobile Association (USAA) is a Texas-based

diversified financial services group of companies which includes a Texas

Department of Insurance regulated unincorporated, reciprocal inter-

insurance exchange and a Fortune 500 financial services company offering

banking, investing, and insurance to people and families that serve, or

served, in the United States military.

Module: Life M&P

Life M&P Team focuses on testing the Life insurance products in Dotcom,

Portal and HAL.

Life team targets on a monthly release comprising of Small Mod and other

O&M efforts.

Roles and Responsibilities

. Execution of CR's and Small MOD for on a month on month basis

. Planning and Validation of Health Rate Increase for different US

states

. Execution of State Approvals in Dotcom, Portal and Mainframe(IMS

test - HAL)

. Performed Requirement Study and have developed test cases for

Beneficiary Application

. Performed Requirement Study and have developed test cases for

MEDMOD health products

. Possess strong knowledge in Life - HAL transactions and CBT

. Defect Tracking using Star Team

. Coordinating team at offshore.

. Interaction with client and business leads at onsite

Domain : Mobile Technology

Role : Test Analyst

Organization : Wipro Technologies

Client : Sony Ericsson Mobile Corporation, Sweden/UK

Tools/Technologies : Rational Clear Quest, DMS, Quality Center and

other Client Proprietary Tools

Duration : May 2007 to November 2009

Abstract/Client detail

Sony Mobile Communications AB (formerly Sony Ericsson Mobile Communications

AB) is a multinational mobile phone manufacturing company headquartered in

Tokyo, Japan, and a wholly owned subsidiary of Sony Corporation Ericsson,

which had been in the mobile phone market for decades, and was the world's

third largest cellular telephone handset maker

Module: Browser TCT

Browser Test Competency Team focuses on testing the mobile browsers

stability and its interoperability with other applications in the mobile.

Other applications include BT interference, phone calls etc. in Mobile

handset device.

Roles and Responsibilities

. Responsible for system testing, Adhoc testing of various public

sites in the mobile browser, Heuristics based testing and

performance testing of the respective products.

. Involved in SRS (System Requirement Specification) study to write

Test Specification (Test 0case documents, test cases).

. Played an effective role in reviewing the Test Specification.

. Execution of test cases and preparation of Test Reports for Browser

TCT.

. Bug Identification and bug tracking using Rational Clear Quest.

. Analyzing and verifying the defects logged by other global teams to

improve the Quality Assurance process followed within the team.

. Executed test cases specific to operators (i.e. Vodafone) and have

raised defects in the same.

Module: Java TCT

Java Test Competency Team focuses on testing the java contents/applications

available in the mobile with possible interrupts in the mobile. Other

applications include BT interference, phone calls etc. in Mobile handset

device.

Roles and Responsibilities

. Executed Java Robust testing in the mobile to ensure that the JSRs

mentioned in the SRS are supported in the handset

. Executed Java Install/Uninstall testing to check if it was possible

to install/uninstall various applications/midlets in the handset.

. Executed content (game) testing to check the stability of the phone

towards application from different vendors.

. Executed Java Performance to benchmark the product with other

industry standards.

. Automated Java Stress execution was performed to check the behavior

of the product under various unrealistic conditions.

. Test cases were executed using Quality Center and DMS was used to

track the defects logged. Involved in the study of JSRs such as

MIDP and JSR 75, JSR 135 and developed test data's and test cases

for the same.

. Requirement mapping was done during the spec update activity in

Quality Center.

. Usage of Sun's Wireless Toolkit to develop the test data's (i.e.

midlets.)

Module: Customer Acceptance Team

Customer Acceptance Team focuses on verifying the issues logged by global

operators and acts as a supporting interface between the developers and the

testers ensuring quick fix of the issues.

Roles and Responsibilities

. Analyzed and verified the bugs logged globally.

. Provided more information to the developers regarding the bugs

analyzed with supporting logs.

. Have taken part in the review of operator's specification document.

. Have done customization testing for operators (i.e. Hutchison) in

major applications of the handset.

. Have done customization using client's proprietary tool and have

tested the same.

Module: Digital Rights Management Team

DRM Team focuses on testing the inbuilt DRM Agent & DRM Clock present in

the phone.

Roles and Responsibilities

. Have been trained in OMA DRM V1, DRM V2 and DRM V2.1.

. Developed test cases to check the functionality of the DRM Agent

and the DRM Clock in the mobile handsets.

. Involved in the creation of DRM test data to execute DRM functional

test cases using tools such as NMIT (Nokia Mobile Internet

Toolkit).

. Have worked as point of contact for the onsite members

. Interacted with client directly through mails and telecon.

Domain : Mobile Technology

Role : Test Analyst

Organization : Wipro Technologies

Client : Toshiba, Japan

Tools/Technologies : Anritsu, Prismy Tool and Bugzilla

Duration : March 2007 to April 2007

Abstract/Client detail

Toshiba Corporation is a Japanese multinational electronics, electrical

equipment and information technology corporation headquartered in Tokyo,

Japan. It is a diversified manufacturer and marketer of electrical

products, spanning information & communications equipment and systems,

Internet-based solutions and services, electronic components and materials,

power systems, industrial and social infrastructure systems, and household

appliances.

Module: Scheduler Management Team

Scheduler Management Team involves in testing standard applications present

in Toshiba Mobile Handsets related to Time scheduling function. Kitchen

Timer, Calendar Application, System Clock, and Alarm are the various

applications tested in this module.

Roles and Responsibilities

. Performing requirement analysis

. Design Test cases

. Perform System Test Execution

. Perform Regression Testing

. Perform Network related testing using Anritsu

. Identify defect and defect reporting in Bugzilla

. Defect reporting and defect tracing in Prismy Tools

Technical Achievements:

. Completed internal certifications in Software Testing, Mobile

Technologies - GSM, CDMA, and Insurance - General Insurance, Life

Insurance, Banking Concepts and Lending.

. ISTQB Certified at Foundation Level

. Presented white papers on Mobile Technology such as Femto cell and

Testing Techniques such as Orthogonal Defect Classification

Education

Bachelor of Engineering in Electronics and Communication, First Class

with Distinction, 2006

Anna University - India

Contact this candidate