Customer Service School

QUACH DUONG

*** **** ****, ********, *******, L*S 3M9 ● 289-***-**** ● *******@********.**

EDUCATION

Bachelor of Commerce, Level 2 September 2012- Present

DeGroote School of Business, McMaster University, Hamilton, ON

• Entrance scholarship

• Dean’s Honor List 2013

• Member of DeGroote Accounting Association

• Expected graduation date: April 2016

WORK EXPERIENCE

Food Server January 2013- Present

Centro Hospitality Service, McMaster University, Hamilton, ON

• Communicated and received customer’s orders while working in a fast-paced environment,

answering questions and handling difficult customers to ensure effective customer service.

• Performed basic food preparation while handling customer’s orders and cleaned work station to

ensure restaurant met sanitary requirements.

EXTRA-CURRICULAR ACTIVITIES

Event Director February 2013- Present

McMaster Vietnamese Student Association, McMaster University, Hamilton, ON

• Collaborated with other club members to plan social and charity events, helped with promotion

and event logistics to ensure a successful turnout.

• Interviewed new club representatives and reviewed their resumes, resulting in hiring 4 new

representatives.

McMaster World Congress February 2012- Past

DeGroote School of Business, McMaster University, Hamilton, ON

• Volunteered during Congress to direct traffic and ensure proper seating for over 150 students

during each presentation, ensuring the event ran smoothly with no distractions.

• Enhanced industry knowledge through presentations by professionals of different organizations.

Participant- DECA U September 2013- Past

DeGroote School of Business, McMaster University, Hamilton, ON

• Participated in DECA U provincial competition and improved automobile industry knowledge

and received positive feedback from the judges while enhancing case analysis skills.

SKILLS AND QUALIFICATIONS

• Bilingual: English and Vietnamese.

• Basic knowledge in HTML, Access, Excel and Word.

ACTIVITIES AND INTERESTS

• Yoga and fitness- enjoy doing yoga daily, regular running.

• TV shows: Enjoy watching Shark Tank.

Contact this candidate