Customer Service Manager

Deborah Smith

**** *. ********, *** **

Griffith, IN 46319

773-***-**** *****************@*****.***

EXPERIENCE Haymarket Center

Case Manager

Chicago, IL

**/**** - *******

( Heavy client interaction

( Assist clients with applying for Welfare benefits and

housing

( Transport clients to Dental, Vision appointments and

community agencies

( Maintain a current and accurate filing system

( Maintain an adequate inventory of office supplies

( Monitor client intake of medication

( Act as liaison between service providers and clients

( Exercise high level of confidentiality

( Data Entry

( Perform other related duties as required

Community Mental Health Council, Inc.

Case Aide

Chicago, IL

01/2003 - 05/2005

( Counseled Inmates one-on-one

( Transported Inmates to housing upon release

( Direct telephone calls and respond to inquiries

( Composed and typed correspondence

( Maintained filing system

( Responsible for mail and delivery support

( Scheduled Case Manager meetings

( Data Entry and Word-Processing

Chicago Police Department

Administrative Clerk II

Chicago, IL

12/1999 - 07/2002

( Processed DUI tickets

( Maintained traffic ticket log and files

( Assisted Police Officers with Court related

administrative duties

( Drafted and prepared correspondence

( Handled in-person inquiries

( Data analysis and management

( Distribution of reports

Deborah Smith Page Two

EXPERIENCE (Cont'd)

Archer Management

Clerk/Night Supervisor

Chicago, IL

01/1996 - 01/2001

( Trained staff on operational policies and procedures

( Composed and typed correspondence

( Processed large UPS, FEDEX and USPS package shipments

( Maintained supply inventory

Compdent Dental Insurance

Enrollee Specialist

Chicago, IL

03/1997 - 04/1999

( Enrolled clients in Dental plan

( Processed dental claim forms

( Entered claims data into system

( Provided timely customer service to members, providers

and

Billing departments on the subject of claims

( Responsible for supply orders and inventory

( Maintain filing system

EDUCATION Percy L. Julian High School, Chicago, IL

09/1980 - 06/1984

Diploma

Catherine College, Chicago, IL

01/1985 - 07/1986

Associate Degree - Business Administration

Olive Harvey College, Chicago, IL

Kaplan University - Online, Chicago, IL

Special Skills

( Staff training

( Customer service

( Record maintenance

( Supplies management

( Mail handling

( Data Entry

Technical Skills

( Microsoft Word

( Internet proficient

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