Customer Service Representative

KATHRYN JUSSEAUME

508-***-**** **.*********@*****.***

SUMMARY

Successful purchasing professional with in-depth knowledge of purchasing practices to maximize

cost savings while minimizing on-hand levels. Excellent problem solver, skilled in coaching and

mentoring colleagues to become high performance specialists. Excellent communication,

interpersonal, organizational, and administrative skills. Proficient in handling large volumes of

diverse inventory and multiple complex projects simultaneously. Extensive customer relations

experience.

EXPERIENCE

PERKINS PAPER, a Division of Gordon Food Service, Taunton, MA

Replenishment Buyer 1997 - 2013

Purchased 100 + lines, from food disposables to chemicals, at $1.1MM inventory level .

• Achieved 99% fill rate with lowest number of weeks of on-hand inventory.

• Selected for committee to purchase optimal Demand Planning software.

• Successfully reviewed and replenished inventory using Demand Planning and stock status reports.

• Monitored current inventory by reviewing daily allocation and aging reports.

• Partnered with senior purchasing agent and sales force to trouble shoot a variety of issues.

• Fulfilled internal customer requests for product information and availability.

• Maintained accurate extensive vendor and item code databases.

• Maintained accurate inventory by interfacing with Receiving, Warehouse and Dispatch personnel.

• Requested and processed vendor returns, kosher certificates, and certificates of analysis

Senior Customer Service Representative 1995 - 1996

Provided service to 60+ sales people and hundreds of customers on a wide range of issues.

• Promoted to train new employees in customer service policies and procedures.

• Resolved challenging issues escalated by customer service representatives.

• Provided and maintained excellent levels of customer service.

• Assisted customers with placing orders, product returns, credits, and problem resolution.

• Supplied customers with account and product information.

• Aided sales force with order processing and quotes.

• Interfaced with Dispatch to process special requests.

Customer Service Representative 1994 - 1995

Provided service to 60+ sales people and hundreds of customers on a wide range of issues .

• Provided and maintained excellent levels of customer service.

• Assisted customers with placing orders, product returns, credits, and problem resolution.

• Supplied customers with account and product information.

• Aided sales force with order processing and quotes.

• Interfaced with Dispatch to process special requests.

KATHRYN JUSSEAUME PAGE TWO

**.*********@*****.***

AWARDS

• Customer Service Representative of the Year

• Several Above and Beyond Awards

• Nominated for Most Valuable Player five times

TECHNICAL SKILLS

• Proficient in IBM AS/400, Demand Planning, Outlook, MS Word

VOLUNTEER WORK

Taunton Civic Chorus 2007-2013

President since June, 2011

Perkins Paper 1997-2013

Co-Chair Person of Cancer Fund

Managed Pan Mass Challenge refreshment tent for 30 riders. Planned and implemented multiple

fundraisers throughout the year, including car wash, dress down weeks, and raffles. Initiated weekly

payroll deduction for participating employees. Contributions totaled $180,000 in 2012.

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