Customer Service Sales

Daniel J. Wright

**** ******* **. - **** *******, CO 80525 - 970-***-****-

*************@*****.***

PERSONAL PROFILE

A highly motivated, reliable, trustworthy and successful person with

exceptional customer service and communication skills. Offering extensive

experience in operation, problem solving, data collection and customer

service. Skilled in operating a wide range of equipment in a safe and

controlled method. Able to demonstrate competent and effective

communication skills in diverse and changing situations. Experienced and

organized in budgeting and planning. Team builder by example through

dedicated work ethic and organization. A very immediate and proficient

learner who strives for efficiency and precision. Extensive personal

experience in home remodel and landscaping.

EDUCATION

Colorado State University, Fort Collins, Colorado

Bachelor of Science in Liberal Arts - May 2008

Speech Communication Major, Minor in Political Science -May 2008

CERTIFICAITONS, LICENSES AND TRAINING

. Colorado Commercial Drivers License A (CDL) with tanker and air brakes.

. Class 2 Distribution Operator and Certified Water Professional

. Class 3 Collection Operator and Certified Water Professional

. Confined Space Entry Certification

. Training in: Health/Safety, Hazardous Materials, Excavation Safety and

Load Securement, Customer Conflict Management.

WORK EXPERIENCE

City of Fort Collins, Fort Collins, CO 5/06-present

. Perform Water utilities construction maintenance, repair and operation:

Valves, valve boxes, curb stops, service leaks, main breaks, tapping,

flushing, valve exercise program etc.

. Perform Wastewater utilities maintenance, repair and construction.

. Responsible for self scheduling and prioritization of daily tasks.

. Perform data entry for the city's storm water, water and sanitary sewer

mapping system.

. Perform C3 mapping verification and inventory for commercial and

residential sites.

. CDL driver competent in heavy equipment operation: backhoe, loaders,

dump trucks etc.

. Perform all work with adherence to city code safety rules and

regulations.

. Storm water utilities maintenance and repair.

. Competent in utilities work order system.

. Proficient in the reading of electric and water metering systems.

. Operate regularly backhoe trackhoe, skidsteer, loader, sewer jets, dump

trucks and vac trucks.

Central Mechanical Inc, Erie, CO 5/04-8/05

. Plumbing and piping installation.

. Worked on several renovations and well as new construction projects.

. Became skilled in the operation of table plasma cutting systems.

. Assisted in HVAC fabrication and installation.

. Operated pipe fitting and welding equipment.

. Shop inventory and parts distribution and fork lift operation.

The Home Depot, Pueblo, CO 11/02-4/03

. Worked as a sales associate providing exceptional customer service.

. Practiced conflict management techniques helping dissatisfied customers.

. Developed exceptional telephone skills by communicating with the

customers by answering questions about products and services.

. Worked as a Sales Associate responsible for selling and maintaining

collection displays.

. Facilitated presentation of merchandise and assisted in store inventory.

. Operated fork lift and picker in a warehouse environment with safe

precision.

Star Property Landscape, Pueblo, CO 1/99-8/03

. Worked as assistant landscape supervisor responsible for commercial

landscaping projects.

. Supervised workers by providing direction and prioritization of daily

tasks.

. Acquired knowledge to interpret blueprints and pass on direction.

. Installed irrigation, zero-scape, timers, sod, shrubs/trees and

sprinkler systems.

. Operated heavy equipment including trucks, trenchers, diggers and cats.

PROFESSIONAL SKILLS

. Proficient with Microsoft Office, including Word, Excel and PowerPoint

. SWIMS, WUMS, WIST Data Network, U- map- Mobile

. Knowledge of federal funding and its relationship to civil operational

expense and insurance

. Capable of articulate presentation and demonstration in front of people.

ACTIVITIES/ORGANIZATIONS

. Delta Sigma Pi Professional Business Fraternity

Mission: Delta Sigma Pi is a professional fraternity organized to foster

the study of business in universities; to encourage scholarship, social

activity and the association of students for their mutual advancement by

research and practice; promote closer affiliation between the commercial

world and students of commerce, and to further a higher standard of

commercial ethics and culture and the civic and commercial welfare of

the community.

VOLUNTEER

. Helped families with spouses in Iraq, Denver Inner-City Retreat

participated in a clinic for healthy food choices, Open Door Mission,

Treatslyvania, Ram Ride- a sober ride home for CSU students as well as

the community Arc thrift store.

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