Customer Service Manager

Zainab Kamara

**** *. ***** ******, *********, California. 90250

Home: 424-***-****, Cell: 310-***-****

****************@*****.***

OBJECTIVE

An accomplished, hands-on and dedicated professional with diverse

experience in a variety of areas including operations, supervision,

and training. An innovative risk-taker, detail oriented and highly

organized who is awaiting a position that will allow me to express

my skills and experience to its maximum potential.

SKILLS PROFILE

More than five years experience as Surgical Technologist.

Provide surgical care to patients.

Facilitate a safe and effective conduct of invasive surgical

procedures.

Ensure safety of patient, operating room and surrounding

environment.

Ensure that all equipment is functional.

Coordinates Configuration of equipment to provide ease and use.

Ensure area is sterile for all procedures.

Facilitate physician's performance of invasive therapeutic and

diagnostic procedures.

Excellent multi-task skills.

Proficient with various computer applications for both Windows and

Macintosh.

EMPLOYMENT HISTORY

Surgical Technologist 06/2008-present

Los Angeles Surgical Center, LA, CA

Assisted physicians in performing general surgical

procedures including: umbilical and inguinal

hernia, hemorrhoidectomy, cystocele and rectocele

repair, fistulectomy, bunionectomy, dilation and

curettage, endoscopy, colonoscopy, cytoscopy,

circumcision, vein ligation and stripping, lesion

excision with laser treatment, tubaligation,

chromotubation and correction of hammer toes,

cosmetic surgeries (breast augmentation with lifts

and mastopexy, abdominoplasty)

Prepares surgical room and patient for surgery

Sterilize surgical Instruments

Maintains supply of fluids, such as plasma,

saline, blood, and glucose for use during

operation.

Puts dressing on patient following Surgery

Prep solutions for surgeons

Assemble surgical equipment

Check equipment for malfunction

Transports patient to and from surgery

Monitor patient's vitals

Assist anesthesiologist

Performs related duties as necessary

Interview patient prior to surgery

Create written account of procedure

Cleans operation room and assist in room turnover

and sterilizes equipment.

Customer Service Associate

Fry's Electronics, LA, CA

08/06-06/08

Analyzes transactions, corrects record and adjusts errors

Process refunds to customers

Trains, explains tasks and assists in the solutions of problems

Responds to customers requests and concerns via in store or

telephone

Accurately maintain all customer accounts

Effective decisions made to facilitate a smooth running of

department and to prevent any future problems

Any other tasks as assigned from time to time by manager

Data Entry Clerk

Crescent Drugs Inc.., Los Angeles, CA

06/06-10/06

Billing for Medicare, Medi-cal and private pay patients

Tracks billing and monitors all collections

Maintained compliance of department

Maintained compliance and confidentiality of patient information

Identifies and resolves patient billing complaints

Prepares, reviews and sends patient statements

Process payments from insurance company and prepares daily deposit

Evaluates patient financial status and establishes budget payment

plans

Answering multi-phone lines and administrative duties

EDUCATION

College

Leuzinger High School

Graduate: Diploma

Career College of America

Graduate: Certification in Surgical Technology

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