Customer Service Technician

Kenston benoit

*** *********** ******, ********, ** 11203 Mobile: 347-***-**** Home:

347-***-****

Email: **********@*****.***

OBJECTIVE: An Entry-level Information Technology position where I can

utilize my current skills and gain more industry experience

SUMMARY OF QUALIFICATIONS

. Hands-on experience in system and network management: installation,

maintenance, administration, security, troubleshooting, training and

technical support

. Knowledge of network technologies, architectures, and platforms, and

the ability to apply them towards the strategic benefit of

organizations

. Proven ability to successfully streamline, optimize, and maintain

system/network functionality and performance

. Able to work well with management to prioritize activities and achieve

defined project objectives; able to effectively translate into

technical solutions various operational/network requirements

Education & Training

DeVry College of New York, NYC

DeVry College of New York, NYC

A.A.S. in Electronics and Computer Technology

A+ Certification, 2013

Currently attending - expected graduation: September 2014

Technical Skills

Desktop Operating Systems: Microsoft Windows XP (Pro/Home) (32/64bit),

Windows 7 (32/64) (Home, Home Premium, Business, Ultimate), Windows Vista

(32/64) (Home/Home Premium/Business/Ultimate), Windows 2000, Mac OS

(General)

Cellular Operating Systems: Android OS, iOS

Software: Word, Excel, Outlook, PowerPoint, Access/Project, Adobe (Acrobat

/ Photoshop / Illustrator), Blackberry and Palm Desktop, Symantec

(Antivirus, Ghost) MacAfee (Antivirus, Anti Spyware), SMS

Wired Networking (LAN/WAN): Switches, Routers, Firewalls, Modems, Network

Printers and Scanners, Cabling

Wireless Networking (WLAN/Wi-Fi): Wireless Routers/Access Points, WPA, WEP

Hardware: Dell (Desktop/Laptop/Server), HP (Desktop/Laptop/ Printers/

Scanners/Copiers/Networking), Canon (All In Ones), IBM (Desktop/Laptop),

Toshiba (Laptops), Sony (Laptops/Media Devices), Mac

(Desktops/Laptops/Handheld Devices), Blackberry, Linksys

(Routers/Switches), D-Link (Routers), Belkin (Routers), Cisco

(Routers/Switches/Firewall), Intel (Motherboards/Processors/Graphics

Cards), Netgear (Routers/Switches)

IT CONTRACTS

Windows 7 Refresh Technician, Compucom/ Sullivan Cogliano, New York, NY

Feb 2014 - Feb 2014

. Swapped out old work stations with upgraded desktops, laptops, and

docking stations

Windows 7 Migration Technician, Compucom/ Sullivan Cogliano, New York, NY

Aug 2013 - Aug 2013

. Reimaged, encrypted, and added network printers to office workstations

Installation Technician, Insight Global/AXA Equitable, New York, NY

May 2013 - May 2013

. Disassembled and reinstalled basic office station devices including

desktops, monitors, IPhones, docking stations, laptops, and hands-free

devices

IT INTERNSHIPS

Information Systems Extern, New York College of Podiatric Medicine, New

York, NY Mar 2013 - Mar 2013

. Preform maintenance on laptops and other portable devices

. Upgrade/Update drivers for better compatibility around the workplace

. Assist Teachers, Students and Staff with troubleshooting system and

application problems

Information Technology Intern, George Westinghouse H.S., Brooklyn NY

Sept 2010 - Feb 2011

. Performed regular room inspections of equipment

. Troubleshoot and repaired computer, hardware and software issues

. Ghosted (Reimaged) computers when needed

. Maintained and repaired network equipment for classrooms

(cables/towers/printers)

. Managed equipment inventory. Provided customer service to staff,

faculty and students

. Managed laptops for students

Kenston benoit, p.2 Mobile: 347-***-****

Home: 347-***-****

OTHER EXPERIENCE

Freelance Computer/Laptop Repair & Maintenance Technician, New York, NY

2007 - Present

. Troubleshoot hardware and software

. System maintenance tasks (Disk Cleaner, Disk Defragment, Error

Checking)

. Delete viruses

. Network setup, router configuration

. Desktop customization

. System restore (startup repair)

Sales Associate, 7/11, New York, NY

Sept 2012 - Dec 2012

. Stocked products (chips, beverages, snacks, dairy products, etc.)

. Served and properly stored food for customers

. Provided information and helpful service to customers

. Maintained store cleanliness

. Managed cash register and was responsible for cash drawer

Teacher's Aid, Ron Brown Academy, Brooklyn NY

Feb 2010 - Jun 2010

. Assisted adolescents with completion of school work

. Prepared and administered quizzes and classroom exercises

. Assisted teacher with the preparation of lesson plans

. Performed basic administrative tasks

Contact this candidate