Technician Software

Kenneth E. McDonald

**** ****** ***** ?. Lauderdale, FL 33068 ? *************@****.*** ? 678-

***-****

OBJECTIVE:

To secure a long-term IT position with an organization that offers

continued growth and development.

PROFESSIONAL PROFILE:

. Courteous, Dependable, Flexible and Organized

. Avid team player with excellent Interpersonal Skills and ability to

work independently

. Follows instructions keenly and possess analytic skills required for

problem solving

EXPERIENCE:

Cirracore Enterprise Cloud, LLC Atlanta, GA

2013- Present

Data Center Technician

. Support and Monitor Status of multiple Computer Networks

. Install, & Configure Network Devices - Servers, Switches, Firewalls,

Storage Devices

. Resolve Trouble Tickets submitted via email & phone.

. Perform Hardware upgrades and Maintenance for Co-location Clients.

. Remote Hands for Off-Site Clients

eBryIT Computing Solutions Kennesaw, GA 2012 - 2013

IT Services Technician

. Install & Manage Desktops in Local Government Facilities

. Create Images, Configure IP settings, Install Software & Printers

. Backup and Transfer sensitive user data - Migration from Windows XP to

Windows 7

Defensive Data Ltd. Ft. Lauderdale, FL

2010 - 2012

PC Technician

. Installed and monitored Routers and Switches.

. Configured, Troubleshot and repaired Windows and Linux based Systems.

. Trained clients on proper use of installed software and hardware.

EDUCATION:

ITT Technical Institute Atlanta, GA

A.S Degree, Computer Network Systems March 2013

(Highest Honors)

University Of Technology Kingston, JA

Computing & IT 2001 - 2004

St. George's College Kingston, JA

H.S. Diploma July 1999

TECHNICAL SKILLS/PROFICIENCIES:

. Dell Certified Technician

. Experienced in Installing & Configuring Windows Server, ESXi, CentOS &

other Linux variations

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