Sales Customer Service

~ Professional Summary~

Energetic, self-motivated individual with 16 years of experience in

relationship management and client services within the financial

industry. Keen understanding of market structure, regulations,

electronic trading systems, algorithmic platforms, and order management

systems, as well as all facets of computer help desk support such as

troubleshooting, installations, and maintenance. Performs at ease in

fast-paced environments with multiple roles and responsibilities.

( Compliance ( Customer Service ( Business Management ( Critical

Decision-Making ( IT Management ( Communication

( Series 7 - Registered Representative ( Series 15 - NYSE Trading

Representative

~ Experience ~

New York Stock Exchange / KFM Securities, INC. ( New York, NY

INFORMATION TECHNOLOGY MANAGER, SENIOR EQUITY SALES Nov 2006 - Present

TRADER

< Perform hardware and software installations; Assemble and install a

wide array of computer systems, workstations, and peripheral hardware.

< Provide comprehensive system support, configuration, maintenance, and

training for the equity trading system.

< Provide high-level training, technical support, diagnostics and

troubleshooting of system issues.

< Manage order flow and trade executions for a NYSE floor based

brokerage firm with capabilities to execute equity and ETF orders in

any marketplace; including basket trading and high frequency trading.

< Build long-term relationships with institutional clients by facilitating

the flow of accurate and timely information regarding economic data

releases, stock specific news, market information, and trading trends.

< Handle all technical needs of the organization; Manage and support 3rd

party systems (P&L and OMS), including algorithmic trade routing and

execution platform.

< Train and educate company employees on the functionality and

implementation of new trading systems, regulatory and trading rule

changes, and company-wide initiatives.

Union / Union Green ( New York, NY

IT CONSULTANT May 2006 - Oct 2009

< Identified, isolated and repaired computer equipment during preventative

maintenance routines as well as repaired any equipment that showed wear

and tear.

< Performed diagnostics and troubleshooting of system issues.

< Provided computer help desk support via telephone communications with

employees

New York Stock Exchange / Jamie E. Friedman, INC. ( New York, NY

EQUITY SALES TRADER, SYSTEMS ADMINISRATOR Mar 2000 - Nov 2006

< Established and maintained working relationships with large institutional

accounts, working closely with sales traders to successfully provide the

best executions for clients.

< Assured expeditious and proper communication between our brokers and

sales traders continuously through the trading day.

< Reported trade data, order status, and completed transactions to trading

desks.

< Reconciled daily equity trades; Performed in-depth research to resolve

all discrepancies.

< Utilized hand-held trading technology to route orders from sales traders

to brokers in various equity securities.

< Provided computer help desk support and technical training on

hardware/software to all employees.

~ Technical Expertise ~

Financial Systems: Bloomberg ( Thomson Reuters ( BBSS ( Knight ( ROX (

Mixit ( Fidessa

Hardware: Servers ( Printers ( Hubs ( Routers and Switches

Software: Microsoft Windows ( Apple MAC OS X ( Word ( Excel ( PowerPoint (

Outlook

Certifications: Apple Certified Associate - Mac Integration 10.8[pic]

~ References ~

Furnished upon request

Contact this candidate