Engineer Customer Service

Brian K Peralsky

***** ****** *** **, ******, WA 98070 • 206-***-**** • *****.********@*****.***

SUMMARY OF EXPERTISE

IT MANAGER / NETWORK ENGINEERING / INFORMATION SECURITY

Enterprise Network Design • Disaster Recovery Design & Implementation • Technical Support •

Network Security

Accomplished technology professional with more than 16 years of relevant design, engineering,

implementation, support and project management experience. IT Management and Network Engineering

positions held with fortune 500 companies, a $650M global retailer/wholesaler and a nationally recognized

California State University committed to excellence in technology, among others. IT Director at a non-for-

profit raceway with international presence. A resourceful manager and engineer with demonstrated

success employing holistic methodologies to efficiently implement enterprise project initiatives, while

maintaining best practices to ensure successful integration of legacy systems and new technologies.

Progressive, customer-focused professional committed to working with end-user communities in the

interest of developing solutions geared towards enhancing work processes, improving productivity, and

reducing expenses. Successful negotiator and cultivator of strategic vendor relationships, garnering

superior support mechanisms and focused solution development. Dynamic team player committed to

contributing to high-performance teams by practicing collaborative, supportive group dynamics while

exploring individual autonomy and growth through ownership and accountability.

Key Areas of Knowledge:

Information Security Defining & Maintaining Quality of Service

Standards

Wide Area / Local Area Network Technologies

Service Level Agreements

CRM, Supply Chain, POS & Direct Sales Systems

PBX / Telephony

Network Systems Administration & Design

Data Centers

Disaster Recovery / Business Continuity

Strategic Planning, Prioritization &

IT Project Management

Implementation

Desktop Integration and Support

Technical Proficiencies and Support Experience

Platforms: Windows 95/98/NT/2000/XP/2003/Vista, Mac OS, OS/400, NetWare, Unix, Linux, Openstack (cloud)

Hardware: Alcatel, Adtran, Arista, Aruba, CheckPoint, Cisco, Dell, Enterasys/Cabletron, F5, HP/Compaq, IBM,

Juniper/Netscreen, Lucent/Avaya, Nokia, Packeteer, Symbol, 3com, Sonic Wall, Trapeze, Cisco

(Nexus), Mellanox (Infiniband), Juniper SRX

Networking: OSI, TCP/IP, IPX/SPX, DNS, WINS, DHCP, NAT, Wireless, VRF, VoIP, SNA, Ethernet, BGP, MPLS,

EIGRP, STP, OSPF, VoFR, DSL, VPN, CMTS

Telecommunications: Metro Ethernet, OC-x, DS-x, T1, ISDN, POTS, Frame Relay, ATM, Cable, DSL

POS Systems: JDA WinDSS, Microsoft RMS, Custom Systems

Tools and Applications: HP OpenView, Juniper NSM, CiscoWorks, SolarWinds, WhatsUp Gold, Symposium,

Sniffer/Wireshark, IBM Director, CheckPoint Suite, Nokia Voyager, Visio, Websense, VMWare,

Tigerpaw, Peachtree, Netdisco, Big Brother, Statseeker

PROFESSIONAL EXPERIENCE

TeleCommunication Systems, Inc.

Seattle, Washington

TeleCommunication Systems, Inc. (TCS) is a world leader in highly reliable and secure mobile communication technology.

TCS infrastructure forms the foundation for market leading solutions in E9-1-1, text messaging, commercial location and

deployable wireless communications. TCS is at the forefront of new mobile cloud computing services providing wireless

applications for navigation, hyper-local search, asset tracking, social applications and telematics. Millions of consumers

around the world use TCS wireless apps as a fundamental part of their daily lives. Government agencies utilize TCS'

cyber security expertise, professional services, and highly secure deployable satellite solutions for mission-critical

communications.

SENIOR NETWORK ENGINEER – Corporate Information Systems

October 2013 – Current

Provided senior level expertise for design and support of enterprise voice and data network infrastructure for national

and international corporate networks.

• Research, test, evaluate, and recommend telecommunications, network infrastructure, and network

security systems.

• Design and implementation of new collocated network infrastructure.

• Assessment and redesign of corporate wide VoIP and data network.

• Network firewall configuration and management.

• Development and documentation of procedures for installation, use, and solving of hardware and

software communications problems.

• Performance and capacity monitoring and reporting.

• Responsible for the technical review / approval of network level changes and implementation of the

complex changes.

• Development of network policies and procedures, system documentation, technical standards and

guidelines.

Barnes & Noble.com

NYC, New York

Barnes & Noble, Inc., a Fortune 500 company, is the world’s largest bookseller and the nation’s highest-rated bookselling

brand. Barnes and Noble is a leading content, commerce and technology company with over 700 retail book stores, over

600 college book stores, one of the web’s largest ecommerce sites and the market’s best rated eBook Reader, offering

over 1 million titles in its eBooks store and launching NOOK, the world's most advanced eBook reader, leverages the

power of the Barnes & Noble brand to offer online customers the Web's premier destination for books, eBooks,

magazines, toys & games, music, DVD and Blu-ray, and related products and services.

MANAGER, NETWORK ENGINEERING December 2010 –

October 2013

Managed team to support eCommerce data center networks systems for top eCommerce company with four data

centers, 8 remote offices. Designed solutions for network performance, stability improvement, and company initiatives.

Provided senior level experience, leadership and mentoring to network engineering team.

Led the teams responsible for:

• Relocation of a data center of more than 5,000 nodes from New York to Utah.

• Design and implementation of a network to support outsourced customer service call centers using

SAP BCM/CRM based VoIP

platform.

• Upgrade of full data center network including all firewalls, load balancers, routing and switching

equipment.

• Upgrade of data center interconnect network to support 10Gb metroE.

• Design and build out of two new office networks in Palo Alto CA.

• Designed, configured and managed migration of MCART/NETCART networks to meet requirements

for PCI compliance.

• Recommended and configured RANCID to address the immediate need of configuration backups

for .com network equipment.

• Designed and configured a solution to allow vendor access into development resources at the Palo

Alto office while maintaining security restrictions between vendors to comply with vendor contracts.

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• Managed project for upgrade of store head-end circuits servicing over 700 retail locations

• Participated as part of a team on a major datacenter relocation from NYC to Westbury, NY.

• Managed project to identify network/application performance management product.

• Introduced the use of standard operating procedures (SOPs) and created templates for team to use.

• Collaborated with MCI to re-design WAN in order to support telepresence.

• Designed network infrastructure and connectivity for Shanghai office and worked with Dimension

Data in China for office setup and migration.

• Redesigned MPLS network servicing .com remote offices and partner networks to separate

corporate and partner networks for improved security and performance.

• Designed and implemented data center network from a collapsed design with Catalyst 6500

switches to Nexus multi layer architecture Ethernet fabric.

• Designed solution to provide network access to a single IP network simultaneously at SunGard and

the NJ data center to allow a per server migration to the new disaster recovery location.

• Introduced the use of industry standard Root Cause Analysis (RCA) approach for issue analysis,

allowing for process improvement, fewer inefficiencies in support efforts, and to aid in maximizing

effectiveness of future planned changes. Created RCA and Action Plan documentation templates for

team to use going forward to support this process.

California State University Monterey Bay

Seaside, California

Forward thinking in regards to technology, CSUMB has included their focus in their mission statement as being

‘committed to investing in preparation for the future through integrated and experimental use of technologies as

resources to people, catalysts for learning, and providers of increased access and enriched quality learning’. California

State University, Monterey Bay is distinctive in serving the diverse people of California, especially the working class and

historically underserved communities. The identity of the University is framed by substantive commitment to a

multilingual, multicultural, intellectual community which enables students, faculty and staff to cross institutional

boundaries for innovative instruction, broadly defined scholarly and creative activity, and coordinated community

service.

NETWORK ENGINEERING ANALYST / INFORMATION SECURITY COORDINATOR June

2008 – December 2010

As one of the most experienced network engineering analysts in the department, I was often called upon to assist the IS

and IT departments with developing an understanding of industry standard concepts and procedures. Through a

combination of technical expertise and project management skills, I collaborated with a team of network and systems

professionals to design, implement, test, troubleshoot and support the overall integration of the enterprise network. As

the University was only recently focusing on security, I offered my extensive integration and security knowledge to

introduce and document policies and procedures, and have was appointed the Information Security Coordinator,

reporting directly to the CIO.

As Network Engineering Analyst:

• Designed and implemented a multi-VRF security architecture

• Designed, implemented and supported 1000+ home residential CMTS network

• Managed internal and external Juniper firewalls with multi-security zone architecture

• Collaborated on campus-wide Aruba wireless implementation of 398 APs and 5 controllers

• Redesigned and supported routing and switching architecture for 60+ building campus

• Designed and implemented QoS architecture to support campus-wide VoIP system and IP Video

Surveillance System

• Implemented Cisco Access Control System

• Managed Cisco NAC

• Implemented and managed Juniper SSL VPN

• Supported campus multi-gigabit internet and community networking connections

Responsibilities as Information Security Coordinator:

Brian K. Peralsky Resume 3

• Development of an incident response program

• Recommend membership for the CSIRT team

• Outline and procure the tools required for effective and efficient incident response

• Development of an Information Security Awareness Program

• Development of a data loss prevention program to include:

o Recommendations for inventorying information assets – identifying level 1 and level 2 data

sources

o Development of controls to protect information assets

o Development of a data encryption protocol for users with access to level 1 and level 2

protected data

• Development of the Campus Information Security Program

• Development of additional policies and procedures to support and enforce information security.

Mazda Raceway Laguna Seca- SCRAMP

Salinas, California

A non-profit organization, SCRAMP (Sports Car Racing Association of the Monterey Peninsula) operates the world-

renowned Mazda Raceway Laguna Seca racetrack located in Monterey County. SCRAMP consists of thousands of

volunteers, including a 25 member volunteer board of directors. SCRAMP includes a paid staff of 35 people that handle

the day-to-day operations headed by our General Manager and Board of Directors and is the most important economic

and charitable organization in Monterey County. Given the international press presence and high-profile exposure of the

track during race weekends, their technology infrastructure is critical to maintaining their elite standing in the racing

circuit.

ASSISTANT DIRECTOR OF INFORMATION TECHNOLOGY (volunteer, pro-bono position)

June 2008 – December 2010

I was invited to be and nominated for the position of Assistant Director in order to assist SCRAMP with their efforts to

stabilize and standardize their network and systems infrastructure. Working on a volunteer basis, in off-hours, I was able

to redesign and streamline many of their implementations and network topography, resulting in a far more reliable,

standardized, supportable and stable environment. Challenged by the varied and unpredictable needs of the media,

competing groups and teams and fans, as well as the daily operations, retail systems and track communications, I have

been working to upgrade and maximize their technology implementation to allow them to be as responsive and scalable

as possible.

• Managed volunteer groups for support of track computer networks and systems

• Installed and managed Cisco Pix Firewall

• Distributed track connections via DSL and LRE

• Diverse POP Internet via DS3 and Microwave connections

• Managed and supported track-wide Trapeze wireless network

• Managed and supported migration to Windows 2003 Active Directory

• Managed and supported upgrades to and maintenance of Microsoft Exchange Server

• Optimized, upgraded and supported Microsoft RMS Point of Sale systems

• Implemented best practices for system back-ups, maintenance schedules and standardization

The Maynard Group

Soquel, California

With over sixteen years of service, The Maynard Group is a single point of contact for clients’ entire voice and computer

network systems, categorizing themselves as a ‘connectivity company’ . Their unique multi-faceted approach ends the

hassles of having to contact multiple vendors to expedite technology solutions. The Maynard Group is affiliated with

telecom industry leaders, such as NEC and AT&T, SBC/Pacific Bell and CISCO.

SENIOR NETWORK ENGINEER / SYSTEMS ADMINISTRATOR September

2007 – June 2008

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Provided senior level expertise in Microsoft network management, desktop management, application deployment

planning and support, supported are multi-vendor implementations, providing opportunity to maximize my extensive

integration experience and provide scalable, current, supportable environments.

• Configured and deployed company-wide utilized CRM software suite, which included the

development of a customized integration point. Between the CRM and the accounting software

module, providing the company with a centralized billing and customer service solution.

• Managed internal Microsoft Exchange server upgrades, backups, restores and general systems

administration.

• Provided sales force with pre and post sales engineering workups for existing and potential

customers.

• Provided installation support for technical team and on-site support and installation for customer

sites.

• Led BES enterprise server project for company wide PDA and Exchange integration.

West Marine Products, Inc.

Watsonville, California

With over 400 West Marine stores and Boat U.S. Marine Centers in 38 states, Puerto Rico and Canada, West Marine is the

largest specialty boat supply retailer in the world. In addition, West Marine serves commercial boaters with its Port

Supply wholesale division, as well as 150 countries worldwide through its mail order and Internet divisions.

SENIOR NETWORK ENGINEER – Enterprise and Retail Information Systems February

2001 - May 2006

Designed, implemented and supported enterprise and retail systems voice and data network infrastructure and

operations for 400+ retail stores, three distribution centers, two call centers and the corporate headquarters with an

annual budget of $4M+. Primary enterprise and retail systems network infrastructure program manager with $3M+

annual capital project budget. Directly responsible for data transmission for all enterprise and retail systems processes

including, nightly and/or real-time polling mechanisms, imaging transport, central credit card authorization and

settlement, e-commerce infrastructure, B2B networking and Internet/Intranet networking. In charge of physical and

logical network integrity initiatives. Maintained lucrative partnerships with key vendors including, AT&T, SBC, Cisco,

Enterasys, Lucent/Avaya, Nortel, and HP.

• Acted as chief network engineer and core project team member on major company initiative to

migrate wide area network from one telecom provider using frame relay to another using DMVPN

over public networks. Responsible for the design, upgrade and implementation plans for all

locations, including all project and support documentation.

• Instrumental in the design, development, documentation and implementation of enterprise Business

Continuity and Disaster Recovery Plans.

• Migrated enterprise from redundant CheckPoint firewalls to load balanced, redundant Cisco firewall

service modules resulting in improved dependability and service levels and reduced operating costs.

• Facilitated enterprise and retail systems long distance contract negotiations resulting in a yearly

cost reduction of $350,000.

• Implemented centralized network management and alarm notification systems resulting in

improved response and resolution times.

• Responsible for creating all enterprise network diagrams and documentation for existing

architecture, go-forward design model, disaster recovery and business continuity as well as project

specific initiatives as needed

• Designed retail systems central credit card authorization network infrastructure resulting in

reduced authorization time from 1-2 minutes to 2-5 seconds.

• Partnered in the development of internal SLA’s covering network performance and availability for

enterprise network and retail systems.

Brian K. Peralsky Resume 5

• Acted as chief engineer on and oversaw delivery of OC-12 facility and cutover from copper to fiber

optic network.

• Stabilized retail systems Frame Relay network by facilitating multi-vendor re-engineering and re-

design efforts to address excessive packet loss.

• Responsible for all network design, engineering, implementation and 3rd level support for

construction of state-of-the-art 50,000 square foot warehouse facility as well as two 25,000 square

foot superstores using both wired and wireless networking.

• Spearheaded Data Center re-construction and systems consolidation including cabling, power

distribution, and HVAC.

• Sponsored and designed catalog sales and support call center VoIP pilot utilizing Cisco and Nortel IP

telephony hardware.

• Established enterprise conference bridge presence utilizing corporate PBX infrastructure, thus

eliminating carrier conference bridge service dependency and associated charges.

• Designed and installed redundant core Gigabit switched backbone supporting enterprise and retail

systems including 500+ multi-platform servers (Windows, OS/400, Novell, Unix, Linux, Novell, Mac

OS) and over 5000 end-users.

• Developed phased network security upgrade including selection, procurement, and installation of

firewall appliance, proxy server, and content management system.

SENIOR NETWORK & SYSTEMS SUPPORT SPECIALIST – Retail Information Systems

August 2000 – February 2001

Oversaw all retail systems hardware and networking technical support and development for 235+ retail stores and

3500+ end-users. Supported IBM POS stations, PC’s, and Netfinity servers via remote management and in-house staging

facility. Managed IBM partnership for in-store systems support and maintenance including workstations, POS stations and

back-office servers. Developed strategic upgrade initiatives for end-of-life retail systems. Directed outsourced

maintenance and support technicians for on-site installation, and hands-on troubleshooting efforts. Responsible for retail

systems POS, workstation, and back-office server staging, configuration, imaging, testing, inventory, and shipping. In

charge of hardware procurement and installation for new store builds. Directed new store cabling standards, carrier

circuit provisioning, and turn-up. Managed relationship with Symbol Technologies and Cherry Corp. for POS scanners and

keyboards.

• Led enterprise network migration from ISDN to Frame Relay for all retail locations.

• Oversaw retail systems POS, workstation, and back-office server technical refresh for 235 retail

stores including OS, and POS software version upgrade.

• Established and trained tier-based retail systems Help Desk teams to provide network integration

and software version rollout support.

• Instrumental in the continued development of customized JDA WIN/DSS POS software and database

access including QA, version control, and software rollouts.

• Installed centralized, redundant retail systems polling servers resulting in reduced polling times and

improved network performance.

• Implemented enterprise and retail systems VoFR telephony, significantly reducing long distance

expenses.

• Spearheaded development of combined POS/Server appliance to accommodate remote selling

events such as trade shows and “tent sales”.

SUMMARY OF EARLY CAREER HISTORY

Hall Kinion

Santa Cruz, California

Hall Kinion is a leading, global technical staffing firm.

IT CONTRACTOR Assigned to West Marine

May 2000 – August 2000

Outsourced contractor specializing in Microsoft network management, Cisco Networks, desktop management, application

support, and project management.

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Creative Solutions

Santa Barbara, California

Creative Solutions is a company specializing in hardware integration.

IT MANAGER

December 1999 – May 2000

Lead a growing IT department. Developed, implemented and managed the infrastructure necessary to support the

growing company. Lead, managed and oversaw the companies' LAN/WAN, telecommunications, hard-and software

devices/applications, and help desk needs. Oversaw multiple vendor and consulting relationships.

Alpha Health Care

Monterey, California

Alpha Health Care is a Healthcare Management and Staffing firm.

SYSTEMS ADMINISTRATOR January 1998 – December

1999

Administered network systems, databases, phone systems, AIX systems. General system administration.

Direct Connect

Monterey, California

Direct Connect was a systems integrator and document imaging firm that was purchased by Alpha Health Care

SYSTEMS INTEGRATOR August 1997 –

January 1998

Designed, constructed and implemented custom systems solutions for customer companies.

PROFESSIONAL AFFILIATIONS AND CERTIFICATIONS

• Project Management Institute

• Microsoft Certified Professional

• Cisco Certified Professional

Brian K. Peralsky Resume 7

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