Customer Service Technician

Location:

Posted:

March 21, 2014

Rakim Davis

TELECOMMUNICATIONS TECHNICIAN

407-***-**** * *************@*****.***

OBJECTIVE

To find a challenging position in the Telecommunications field to where I can utilize my training and

experience and advance to a managerial position within the company

SUMMARY

Telecommunications technician with knowledge in structured cabling systems, Cat5, Cat6,

RJ45, punch-down, terminate, blueprint reading, wired and wireless network systems,

CATV installation, PBX and VOIP phone systems. Commercial and Residential

applications. Trained in customer service procedures.

Training / Certifications / Skills

Telecommunications Technician Training – G lobal One Networks Training Facility – March 2014

● P rinciples of t ransmission, Structured cabling systems, Codes, standards and regulations,

E lectrical protection, Firestopping, Cabling system development, Work inspection, Moves,

adds or changes, Retrofits, Project implementation

Leadership and Communications Training :

● Workshop on how to master effective communication strategies, while gaining tools to cope

w ith stressful situations. Learning to listen and be heard, to improve your conflict

management skills to positively impact your future career and relationships .

EMPLOYMENT HISTORY

Global One Networks, LLC – Orlando, Florida

Telecommunications Technician I March 2014 -

P resent

● I nstallation of CAT5 and CAT6 cable, punch down and terminate..

● Moves, Add, and Changes

● Document service and installation actions by completing forms, reports, logs, and records.

ADDITIONAL SKILLS

• Demonstrated ability to recognize electronic counter measures

• Ability to climb poles

• Able to follow instructions and read blueprints

• Excellent communication and interpersonal skills

EDUCATION

Mid Florida Tech Institute (GED) 2010