Security Customer Service

Danielle Dowdy **** Winford Road

Baltimore, MD **239

443-***-**** - **********@*****.***

CAREER PROFILE

** ***** ** ********** ** the security, administration and customer service, supervisory work,physical security duties, access control, military base security, surveillance, diplomatic security and handling of classified materials. Five years military experience, interfaced daily with federal government employees, visitors, leaders, foreign dignitaries and business executives,comply with federal regulations, capable of working in high stress situations, good organizational skills and the ability to multi-task. Active Top Secret/SCI with Department of Homeland Security Suitability 2007 to present

PROFESSIONAL EXPERIENCE

PROTECTION STRATEGIES INC

Armed Security Officer Frederick, MD 9/09 to 6/13

Demonstrate extensive knowledge in the Lenel and Keytrak systems along with Federal

Protection Service security policies. Review and implement changes to Lenel procedures to

improve efficiency and effectiveness for employees.

• Monitor turnstile access, Lenel video and alarm monitoring system, closed circuit

television, x-rays, and magnetometer

• Dispatch react team

• Input personnel information into Lenel Systems and Keytrak to retrieve badges and grant

access to authorized visitors and employees

• Clerical work, maintain data base records

• Knowledge of SCI security procedures

• Verified clearance data/ Data Entry

• Badge and picture taking for several visitors and employees.

• Entering, searching, retrieving, editing and deleting data

• Thorough knowledge of basic physical security requirements to protect

government assets to include assigned personnel, visitors and government

property

• security screening services, verbal de-escalation tactics, and daily interaction

with the public

PARAGON SYSTEM SECURITY

Armed Security Officer Elkridge, MD 1/07 to 2/08

Monitored employees and visitors upon their entrance and departure, to guard against

theft and maintain security of premises. Patrolled government facilities to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

• Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas

• Escorted unauthorized personnel

• Checked clearances using JPAS

DEPARTMENT OF STATE DIPLOMATIC SECURITY

INTER-CON SECURITY

Armed Security Officer Washington, DC 08/06 to 01/07

Screened visitors for weapons, explosives and other forbidden articles, observed CCTV screens that transmitted in sequence views of facility sites, surveillance detection and escorted unauthorized personnel.

• Security searches and inspection, vehicle barrier operation

• Warned persons of rule infractions or violations, and apprehended or evicted violators

ALUIITQ- WACKENHUT

Armed Security Officer FT. Meade, MD 01/06 to 08/06

Searched persons and vehicles for forbidden articles, worked in extremes of local weather, in close proximity to moving vehicles, with reduced visibility due to night and weather. Build customer rapport and trust through professional and courteous communications. Display unblemished professional conduct.

• Guarded entrance gates, strict access and egress control

• Monitored and operated various types of security equipment

• Traffic control, safe guarding and accountability of government property

• Checked credentials and approved rosters before admitting anyone on to the property

US NAVY

Gunner’s Mate Virginia Beach, VA 07/98 to 08/03

As an E-5 performed efficiently in several different base security positions: mobile patrol, gate guard, armed and unarmed watches. Strict access and egress control, safe guarding and accountability of property, responded to emergency situations

• Maintained over 600 active duty military and reserved personal weapons training records,

input and maintained updated information

• Armory Assistant responsible for the upkeep and maintenance of 1328 small arms

weapons of various calibers

• Assessor for chemical warfare, security and weapons training for reservist, supervised

junior personnel, prepared evaluation and mentoring

EDUCATION AND CERTIFICATION

Community College Baltimore County Catonsville, MD

Associate of Applied Science- Criminal Justice, 2009

Maryland Security Guard Card, OC spray, Maryland Hand gun Permit, FPS, Handcuff and

Baton, CPR, First Aid and AED

DSS Courses: Personnel Security Management, E-QIP, Intro to DOD Personnel

Security Adjudication, Intro to Personnel Security, JCAVS and JPAS

FEMA Courses: IS-22, IS-700, IS-100

Computer skills: Microsoft Office, Word, Excel, Access, PowerPoint, Outlook and

Windows, OnGuard Lenel System and Keytrak, Open Office

Contact this candidate