Customer Service Quality Assurance

Latasha Brown

*** ***** ****** **.

Montgomery, Al 36109

334-***-****

*********@*****.***

Education:

Bachelor of Science in Business Administration May 2007

Auburn Montgomery

Member of the Society for the Advancement of Management (SAM) Club

Experience:

Return to Manufacturer/Receiving Clerk Lowe’s: Wetumpka, Al (April 2008-Present)

Quality assurance management of assigned work area, maintain and process expense

reports and records, process invoices and POs, process outgoing and incoming shipments,

manage inventory of office supplies and merchandise, implement phone calls and

computer assignments, operate office equipment, key holder, adequate filing and record

keeping, handle confidential information, inform employees of upcoming changes,

manage charitable donations, and communicate effectively with vendors.

Brand Team Member Target: Prattville, Al (June 2007-April 2008)

Assisted guests with customer service issues or demands, managed inventory

replenishment, organized clothing, set up ads, operated multiple phone lines, managed

supply of signage, organized displays, and quality assurance management for cleanliness

of the store.

Cashier/Customer Service Senator Café: Montgomery, Al (September 2005-December 2005)

Operated register, responded to customer service issues or demands, quality assurance

management of my work area, and managed inventory replenishment.

Cashier/Customer Service Fred’s: Atmore, Al (September 2000-May 2001)

Operated register, responded to customer service issues or demands, maintained quality

and integrity of work area, and managed inventory replenishment.

Skills:

-Windows, Microsoft Word, Word Perfect, PowerPoint, Outlook, and Excel Experienced.

-Proficient in internet research and shipment processing

- Type 50+ wpm.

Contact this candidate