Customer Service Manager
Resume:
Shirley T. Parks
*** **** ****** **., *********, NV 89002
***************@*****.***
Qualification Summary
Major strengths include strong leadership, excellent communication
skills, competent, detail oriented, and dutiful respect for compliance in
all regulated environments. I am a team player who easily establishes
rapport and trust with fellow employees; am a quick learner who rapidly
retains information; have extensive internal customer service experience,
as well as scheduling, training, clerical, and other administrative tasks.
Experience
10/6/11 - 09/06/13 -St. Johns Behavioral Healthcare - Medical Records
Specialist/Stewart-Marchman-Act Behavioral Healthcare - HIM Tech
. Main function - Release of Information Desk
. Processed all medical release of information requests via either mail,
facsimile or at Medical Information window from clients, other
providers, Department of Children and Family Services, Florida State
Disability, Florida Department of Health, Attorneys, Probation
Officers, Jails, Vocational Rehab
. Entered all Requests of Information into Avatar RADplus 2010 System
. Assisted clients in completing release of information
. Opened new charts
. Filed all appropriate paperwork in charts under correct tab
. Maintained log for opening paperwork for future appointments and log
for closed paperwork
. Pulled charts for upcoming doctor appointments, for nurses, ARNP and
doctors upon request
. Answered phones
. Assisted HIM Manager in creating forms or spreadsheets
. Prepared and scanned medical charts into Doculex System
. Maintained Case Manager Charts, ensuring that all pertinent paperwork
was in chart for audit purposes
. Scheduled or cancelled client appointments
. Relieved at check-in and check-out window
. Tracked vouchers for accuracy before sending to billing
. Assisted clients in completing opening paperwork
. Provided any additional support required in the daily operations of
the Medical Records Department
7/2001 - 3/2010 Rogers Towers, P.A., Document Production Technician (904)
398-3911
. Performed job requests in a quick and efficient manner for law firm,
which consisted of 150+/- secretaries, paralegals, attorneys and
department managers which included a high volume of transcription
using the Verbatim voice transcription system
. Proofreading of all documents
. High volume of revisions to real-estate documents
. Provided internal customer service to other departments
. Medical terminology for personal injury cases
08-1997 to 09-2000: Community Counseling Services, Administrative
Assistant to David Kim Peterson, Director, Community Support Program (CSP),
Community Counseling Services, Inc.
. Typed all correspondence and memorandums for the Community Support
Program
. Created forms, and maintained the flow of all signature items, as well
as any other items of vital importance during Director's absence.
. Recorded and prepared weekly staff meetings, monthly Environment of
Care Committee meetings, and conference calls.
. Prepared monthly incident Statistical Reports and the Employee
Communicable Illness Log for Infection Control for the purpose of
being reported to IOP Committee
. Scheduled meetings for the Director; provided support to the Day
Treatment Coordinator and the Clinicians of the REACH Division
. Maintained all personnel files and filing; assisted the switchboard in
maintaining adequate coverage when needed; acted as Client Advocate by
handling any problems clients had experienced, in all areas of
business.
. Performed all general office duties, as well as provided any
additional support required in the daily operations of the Division
office.
Skills:
. Multiple software programs needed for maintaining various types of
information, but not limited to timekeeping, inventory, and ordering
supplies
. Possess strong typing skill with a speed of 80+ wpm
. Proficient in Excel basic and intermediate level
. Proficient in Word
. Proficient in PowerPoint
. Medical & Legal terminology
. Scanning Medical Records
References:
Kay Driggers, HIM Manager, Stewart Marchman Act Behavioral Healthcare,
Daytona Beach, FL, 386-***-****
Judy Crosby, 201 Squirrel Tree Tr., Satsuma, FL 32189, 386-***-****
(personally known for 8 years)
Alva Jarvis, Data Entry, Stewart-Marchman-Act Behavioral Healthcare, 330
Kay Larkin Dr., Palatka, FL 32177; 386-***-**** (personally known for 2
years)
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