Customer Service Electrical
Resume:
Yuovette Nelson
Rio Rancho, NM 87124
Home:505-***-****
Cell: 505-***-****
E-Mail:**********@*****.***
Summary
Sr. Drafter with proven ability to work independently and maintain high levels of
productivity. I have 15 years of Residential/Commercial and Industrial experience.
Adept in multi tasking and problem solving. Sk ills include but not limited to
excel,Word perfect,Remote acces for cell phones.
A dvaced in va rious computer programs . A ble to communicate
w ell w ith customers on the phone or in person.
Skills
● Type 25 wpm
● Proven Customer service skills
● Aero space (planes)
● Solid Works (beginner)
● Microstaion
● Engineer fire and CCTV projects
● Drafting fire alarm, Electrical, Plumbing, Mechanical (boiler room piping)
● HVAC, chemical piping
● Create and read blue prints,redlines, shop dwgs, fabrication and elevations
● Works well with clients and co-workers to produce projects on time and within budget.
Accomplishments
Ranked thi rd on site for stats
Worked on multi-million dollar airport expansion project.
Engineered Full Sail University Orlando, Fl
Experience
Nov. 2012 to May 2013 Stream Global (contracted to AT&T)
Rio Rancho, NM Call Center
I answered calls regarding technical issues with the customers
phone. I used remote access and probing questions to identify the
problem. I was consistently number one on my team and
consonantly third on site. I used my customer service skills to
make my customers feel at ease and confidant that I would be able
to help them in a timely and efficient manner.
April 2008 to Aug.2008 HydroRig
Burleson, Tx
Walked the factory floor and took measurements and created rough
sketches including any notes. Corrected any redlines and created
working dwgs for the floor. These dwgs were used to create large
trucks electrical packs (panels, switches, controls and lights)
cables, and high-pressure water and controls. We built the entire
truck used in the oil fields all over the world.
Millward Engineering
July 2007
Orlando,Fl
Drafter, Vender
Created Architectural, Plumbing, Mechanical, Fire Alarm, CCTV
monitoring and Electrical plans for companies such as, Disney,
Universal Studios, Sea World, schools and commercial and
industrial buildings.
March 2002 to
June 2007 EDD of Florida
Longwood, Fl
Contracted Drafter
Worked closely with my PM’s and Engineers to create Electrical,
Fire, Mechanical and floor plans for commercial and industrial
property. Including plans for schools and daycares. My duties also
included correcting comments and creating spec. books and copies
for the city using batch files and sheet sets.
January 2004
to September 2007 Jon Sacks
Altamonte Springs, Fl
Vender
I would walk the site and meet with the client get down some
rough sketches. I would call the Architect for the floor plans and
create a sheet set. I would create fire and HVAC plans. I would
send the finished plans to reprographics for copies to the city and
copy to my client. I worked unsupervised throughout the project.
May 2001 to
January 2004 Tim Strever
Vender
(Tri-City Electrical & Audio Systems of Florida)
Orlando,Fl
I met with my client and received on disc the floor plans. I created
fire alarm, plumbing and Electrical plans. I created materials list,
battery calculations and notes for each project.
May 1999 to
June 2004 Aero Tech
Orlando, Fl Hanover, MD and Alb. NM
Contract work (Drafter)
I worked with fiber optic cables. Used Gps aerial views for Hwy
location. Civil points, grading, fills, trench and bores for laying
fiber along the roads. I was Cad manager. I implemented field
specifications and how the plan books would be put together for
the city and clients. I hired two cad drafters and overseen and
redlined their work. I worked with Aerospace. Plane power panels,
government projects. Air quality readers, bomb detonators, F-16
fighter jets etc…Created civil, fresh and waste water plumbing
plans, for villages out away from civilization.
Education and Training
ITT Technical Institute
1998
Orlando,Florida U.S.A
Drafting and Design
A.S Degree
References upon request
Contact this candidate