Customer Service Sales

Joy E. Plivelich

269-***-**** . *************@*****.***

Overview

Seeking a recruiting position where I am able to coordinate on campus

recruiting, and job fair efforts as well as continually find top candidates

in office through networking job sites.

Education

Western Michigan University, Kalamazoo, Michigan

Fall 2011

Bachelor Degree of Arts and Sciences

Major: Communication Studies, Focus in Public Relations and Leadership

Minor: Graphic, and Print Science

Professional Experience

Technical Engineering and Consultants Troy, MI August2013-

Present

Recruiter

. Full life-cycle recruiting: sourcing, prescreening, face to face

interviewing.

. Preparing and sending out New Hire information, Offer Letters, and

. Skilled in high volume management within fast turnaround client phase

environment(s).

. Creative sourcing techniques and methods through active recruiting, cold

calling, and a strong nationwide referral network through traditional job

board search and various SEOs' and DB systems.

. In-depth candidate interview preparation and post interview debrief.

. Recruitment of interns, entry level, management level, to corporate level

of experienced Buyers, Financial Analysts, Administrative Assistants,

Material Handlers, Food and Consumer Packaging Graduates, Supply Chain

Graduates, Sr. Level .Net, C#, Java, Developers, as well as Unix and MS

System Administrators, Network Engineers, QA Analysts, QA Managers,

Project Managers, Technical Writers, Technical Support Specialists.

. Implemented recruiting strategies for nationwide positions i.e. internet

recruiting, direct sourcing, career fairs (national & international), and

newspaper/technical industry journal advertisements. Acted in a human

resources generalist role providing policy interpretation to supervisors

and managers regarding compensation, benefits, employee relations, visas

(H1-B, Treaty Nafta)

Moosejaw Mountaineering, Madison Heights, Michigan October 2012-

Current

Customer Service, Sales, Warranty

. Focusing on customers to have a positive experience with the company

. Effectively understanding all products and recommend them to

customers

. Work directly with returns and exchanges to benefit product sales

. Working with warehouse inventory, product shipping, and processing

returns

Irving's Market & Deli, Kalamazoo, Michigan July 2011-

August 2012

Assistant Store Manager, and Marketing Director

. Rework social media strategies, and update pages on a daily basis,

including engaging consumers and responding to their questions and

comments

. Direct, oversee, and evaluate training provided by a trainer to

specialty

. Employees an order to reduce turnover, promote efficiency, and

control labor costs

.Developed internal and external newsletters for company, and

community awareness

. Manage a diverse workforce, to motivate a team to achieve set

goals, while working cohesively

. Adhered to markets financial budgets, worked to improve sales,

profit, labor, and inventory levels through sound business practices,

and quality management procedures.

Internship Work Experience

Millennium Group, Kalamazoo, Michigan

Fall 2011

Intern Events and Promotions

. Created an outlet to publicly promote, incorporate and link company

employees and consumers in the community to a specific event,

product or type of material.

. Wrote press releases and sent to appropriate media outlets; media

relations; developed method of tracking media coverage of brand

. Designed set up, and break downs of events

Citadel Broadcasting Company, Grand Rapids, MI Summer 2011

Intern to the Director of Events and Promotions

. Work with the Affiliated radio stations WTNR, WLAV, WBBL, WHTS and,

WJRW

. Integrated marketing and promotions in order to create, and plan

events that will targeted current markets as well as reach others

. Organized, promoted and executed events

. Assisted in the creation of special programs Blues on the Mall,

Muskegon Bike Time, Thunder Country Jam, and New Years on the Mall

SKILLS SUMMARY

Desktop Publishing Word, PowerPoint, Photoshop, Quark, Adobe Illustrator,

Adobe Indesign

Analytical & Quantitative Excel, SPSS, Filemaker, Quask, Survey Monkey,

Wincollect

Web Site Content Management Adobe Dreamweaver

Video Editing iMovie, Premiere Pro

Language Elementary Spanish

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