Active Directory Information Technology

**** ******* **. . *******, ** ***** . Phone 219-***-****

.E-MAIL ******.******@*****.***

QUINCY L. ARMOUR

Introduction

Over 8 years of experience as an information technology

support professional. My experience includes maintaining

mainframe computers, data center support, help desk,

servers/networks, user account set-ups (phone, email,

workstations, installation etc). My goal is to meet and

exceed the needs of the company and/or client(s). Providing

excellent service is key to my record of success for both

internal and external clients as I work hard to troubleshoot

potential issues before they arise to minimize downtime for

routine maintenance. Extensive work with Mac Operating

systems Windows Operating Systems both previous versions &

current and hands on experience with servers & networks.

Knowledge of Altiris Systems. Work with Linux Operating

Systems.

Summary of qualifications

Terminal Services

Active Directory

Mac Operating Systems

SQL Server 2005

MS Office 2013 and previous version

Exchange

Zimbra (client and administrator interface)

MS Network Operating Systems

HTML

OTRS Ticket / Customer Response System

Desktop Operating Systems

Networks

Workstation Operating Systems

Computer Applications

Unix Operating Systems

Unix Administration

Database Applications

Internet, Technology & Society

Advanced Enterprise Networking

Server 2008 and previous versions

Work Experience

12/2008 - Present - Cleverbridge

Chicago, IL.

Sr. Desktop Administrator

Department Lead - Train and manage junior desktop

administrators

Orientate new employees on the system as they are hired.

Give refresher and training courses on end user experience.

Provide help desk support to various users including but not

limited to the executive level

Set up user accounts via Active Directory, email accounts,

reset user passwords, setup phone extensions in and asterisk

phone server in Linux

Work VOIP and SIP phones / Soft phones

Use Group Policy Edit administration tools and create GPO's,

update GPO's and remove GPO's no longer needed.

Work with remote technical support applications, such as VNC

and Teamviewer.

Assist users with Mac Operating systems and Windows Systems

that travel and internal office users.

Set up user workstations, clone and image computers with

various cloning tools such as Snap and Deploy and Ghost.

Deploy operating systems, Windows 8, Windows 7, Windows XP,

and support and troubleshoot these operating systems and

applications via OPSI server.

Add Scripts and edit to OPSI server and use powershell for

silent install and uninstalls of applications.

Perform migration from window XP to Windows7

Use VMware and VMachine, copy, export and import VM's.

Add workstations to Switches and VLANS via telnet, use putty

to ssh into various servers

Grant and Edit user permissions in Windows servers and Linux

servers

Use Linux command line for adding users to servers (VPN,

DNS, DHCP, Grant user permissions), assign fixed IP

addresses to workstations and other devices.

Work with Sharepoint

Work with powershell w/ active directory automation as

needed

Maintain accurate records of inventory of company equipment

Monitor windows servers and use WSUS for updates.

Use Windows Server for Antivirus Management Console for

workstation and laptop deployment. Keep Antivirus software

up to date.

Installation of Microsoft Office 2013, 2010, 2007 (Outlook,

power point, excel). Individual and network printers, use

remote desktop connections and remote technical support to

users

Use OTRS ticket system to assist users and resolve issues

Provide administrator of Commerce Assistant application need

for user tasks

Work with citrix and Altiris systems, work with instant

messaging systems

Troubleshoot Computers, replace computer parts, upgrade

computers, and install software

Setup wireless networks, order new computers and equipment

02/2007 - 11/2008 - Robinson Steel

East Chicago, IN.

Information Systems Analyst

Work with Server 2003, Active Directory, Exchange 2003 and

2007, SQL Server 2005, Office 2003 and 2007, and Access,

Trixbox and Asterisk phone system

Work with Lotus Notes

Perform migration from window XP to Windows Vista Ultimate

Installation/Configure Cisco VOIP phones and work with soft

phones

Information Technology Help Desk- Operator Tier 1 and Tier

2, and the executive level

Inventory- Maintain accurate records of inventory of company

equipment

Installations-Individual and network printers, use remote

desktop connections and remote technical support to users

Set up- Workstations Microsoft Product Applications (Set up

user accounts via active directory, email accounts, setup

phone them to users and departments

Troubleshooting- Computers, replace computer parts, upgrade

computers, and install software

Troubleshooting- Applications, Setup wireless networks,

order new computers and equipment

07/2006 - 02/2007 OAO Technology Solutions / NiSource / IBM

Hammond, IN.

Computer Operator

Operator- Mainframe Computers

Data Center Management- Maintain back up data daily and

package data for storage in offsite facilities

Work with AS400 systems

Work with Lotus Notes

Information Technology- Support from IBM and Nisource

Education

May 2002 / Westwood College

Calumet Park, IL

Associates / Computer Network Engineering & Programming

May 2011 / Westwood College

Calumet Park, IL

Bachelors / Computer Network Management

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