Quality Assurance Management
Resume:
Marilyn Kenoly, MCP
Marilyn Kenoly, MCP
**** ********** ***** *****, **** 14213
Atlanta, GA 30339
**********@*****.***
Skype: marilyn.kenoly
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OBJECTIVES
To secure a position with a well-established organization with a stable
environment that will lead to a lasting relationship in the field of data
analytics.
EDUCATION
Trident University
2015
Candidate for MS Information Technology Management
Concentration: Business Intelligence
Norwood Technologies
2013
Quality Assurance Tester
Morris Brown College
1979
BS Sociology
EXPERIENCE
Product Support Specialist T M P W o r l d w i d e
September 2013 -
• Work closely with Digital Project Managers, Product
Management, and Engineering teams in identifying, reporting,
and resolving product issues and requests
• Conduct and/or assist with system enhancements, user
application, and quality assurance testing
• Develop product expertise across all areas of software
products
• Train end users and conduct learning forums in the use of
Metrics Gateway to generate data analytics for employment
marketing, job boards, and digital channels that include desktop,
tablet and smartphones
• Manage and maintain accurate and thorough client
support records
QA Engineer Wellstar Health Systems
March 2013 – July 2013
Novell Groupwise Migration to Exchange/Server Outlook 2010
Project
Scope included User Acceptance Testing and Regression testing
in a Black Box environment for deployment of 16,000 internal
healthcare end users as a Functional Analyst/QA Tester using
the waterfall development Model
Marilyn Kenoly, MCP
Network Monitoring Analyst Cox Enterprises, Inc.
May 2007 – July 2010
Provided enterprise infrastructure support for critical systems
management for WSB-TV, WSB Radio, AJC, Manheim and
Autotrader.com
Escalated alerts to Engineering and coordinate conference calls
for post-mortem evaluations of network infrastructure solutions
Certified Help Desk Analyst Chick-Fil-A Corporate
January 2006 – May 2007
Provided Tier 2 Network Connectivity for 1200 Chick-Fil-A stores
to T1, DSL, ISDN, and Frame Relay. Walked store employees
through network configuration, accounting support as well as
cashier/printer POS
SAP Functional Analyst The Home Depot
June 2004 – December 2004
Implementation of SDLC for SAP/R3 – Provided functional
training and support for store end-users and purchasing
coordinators as well as supported front end application for
procurement – Ariba Spend Management Software
Sr. Front Line Analyst Coca Cola Enterprises
March 2001 – June 2004
Provided 2nd level support for Windows client/server environment,
acted as knowledge resource, and launched website designed
for effective business processes to minimize mishandles tickets
and support single sign on password resets.
SKILLS
UI Development Web2.0 and data integration
Strong familiarity with Google Analytics, job distribution
Change Management web based support
Strong project management skills
Strong familiarity with Active Director
Ability to multi-task
Excellent communication (oral and written), interpersonal,
organizational, and presentation skills
Knowledge of software development processes and concepts.
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Marilyn Kenoly, MCP
Understanding of HTML, XML, and API
Proficient with Microsoft Office
Proficient with User Acceptance Testing and Regression Testing
Agile Methodology
Kanban Board Walk
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