Customer Service Sales

Ariel Caputo

**** ****** ***., **** *******, NJ *8330

*******@****.***.*** ? 609-***-****

Qualifications Summary

< Research & Analysis: Excellent research, analysis and evaluation

skills, including research methods in drug delivery, use of analytical

chemistry techniques and equipment, and formulation of pharmaceutical

and cosmetic products. Proficient at synthesizing conclusions and

preparing cogent, compelling presentations and reports; Commitment to

safety and accuracy.

< Coordination: Proficient time, resource, and priority manager. Skill

in coordinating with peers and team members, including delegation of

tasks and group leadership, to ensure on-time, accurate project

completion.

< Administration: Experienced information analyst with talent for

preparing reports, detailed laboratory notes, and engaging

presentations to meet specific project needs. Ability to enter data

accurately and quickly. Capable of providing wide range of

administrative support.

< Achievements / Strengths: Personable, articulate communicator,

interacting with scientists, researchers, supervisors, and colleagues

to foster seamless workflow and achieve goals. Detail-oriented, with

ability to learn and apply new knowledge quickly; strong quantitative

analysis skills.

Educational Background

Bachelor of Science in Pharmaceutical Sciences, expected 5/2014

President's Scholarship ~ Student Research Society

Philadelphia College of Pharmacy, Philadelphia, PA

Associate of Science in Business Administration, expected 5/2015

Dean's List

Atlantic Cape Community College, Mays Landing, PA

Specialties: Analytical Chemistry, Pharmaceutical Science, Scientific

Writing, Communication

Software: Microsoft Word, Excel, Access, Outlook, PowerPoint, multiple

electronic databases

Scientific Equipment: HPLC, GC, UV-VIS, IR, Dissolution, standard

laboratory equipment

Laboratory Expertise: : ELISA, SDS-PAGE, Bradford Protein Assay, cell

cultures, cGMP and GLP, chromatography, notebook preparation and

maintenance, compounding and manufacturing techniques, aseptic

technique, microscopy

Affiliation: American Association of Pharmaceutical Sciences (AAPS)

Experience Highlights

Philadelphia College of Pharmacy, Philadelphia, PA

Pharmaceutical Sciences Student, 2010 to Present

Knowledge of industry standards, regulations, trends, and methods.

Conduct extensive analysis using research methods in drug delivery,

including assays, HPLC, GC, and spectroscopy. Synthesize research and

multi-source information into lab notebooks, papers, presentations,

reports and summaries; partner with teams to conduct group projects;

present findings in group and individual settings.

. Coordinated with lab partners to plan and execute experiments, with

attention to accurate laboratory notes and results.

. Peer review of laboratory notes and scientific research papers.

. Extensive laboratory experience with methods and equipment used in

industry.

Atlantic Cape Community College, Mays Landing, PA

Business Administration Student, 2007 to Present

Gain understanding of business practices and economic principles through

study, research and analysis, methodologies and business models. Organize

and manage time, resources and priorities effectively, balancing workload

to achieve all goals and deadlines.

Macy's

Sales Associate, 2007 to 2010

Established rapport with diverse range of guests; responded to inquiries

and questions; consulted to identify needs and provided guidance in

selection of appropriate products. Resolved problems, delivering

exceptional customer service and satisfaction. Employed persuasive skills

and energy to maximize sales. Recorded, monitored and reported on

metrics. Fostered positive relationships to maximize return business.

Participated in inventory management.

. Achieved rank as #1 sales representative department-wide for

highest merchandise and store-card sales.

. Reorganized busy workspace to improve traffic flow, reduce

congestion, and promote efficient operations.

. Demonstrated unusually strong commitment to driving sales and

delivering world-class customer service.

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