Software Computer Science
Resume:
DERWIN T. ADKINS
Chicago, Illinois 60620
*************@*****.***
773-***-**** Hm
Cell
SUMMARY
A skilled LAN Administrator/Support Specialist with over 10 years
experience in trouble shooting and resolving computer related problems.
Technical Capabilities include hardware for HP/ Compaq/HP Servers, laptops
and desktops, Dell desktops and laptops, Lenovo ThinkPad laptops, Macintosh
laptops, Macintosh Desktops, Hewlett Packard Laser Jet Printers/Jet Direct
(External Print Servers) SCSI, Lexmark laser printers, Blackberry cell
phones, Iphones, Ipads IDE and associated peripherals.
Applications Windows NT 4.0/2000, XP,Vista, Windows 7,Maverick
OS,Mountain Lion OS, Office 2000,XP,2003,2007,2010 and 2011 for Macs,
Novell 3.12 and 5.1, Arc Serve, Remedy, Heat, Lotus Notes 4.3 - 7.0.4,
Ghost(imaging software) and Walls(scripting software), DameWare, Remote
Admin and Timbuktu(desktop remote control software) Enteo, FrontRange
Desktop and Server 7.
PROFESSIONAL EXPERIENCE
WALGREENS,Deerfield, IL One of America's largest pharmacy serving the
needs for prescriptions, health & wellness products, health information and
photo services.
.
Lan Administrator
2007-Present
? Create/reset Authenicator user ID accounts
? Create /reset Windows user ID accounts
? Create/reset Novell user Id accounts
? Trouble shoots problems related to printing
? Creates/delete printer ques on print servers
? Primary point person for all PLX printing problems.
? 3rd level support for all Dezine billing application problems.
? Reimage PC's with Ghost software/Windows Imaging Component
? Configure BlackBerry Cell Phone for end users
? Configure IPhone's,Samsung Galaxy S 3's,I Pads with Outlook email
. Configured and installed all computer equipment.
. Assign/resolve tickets via Remedy software
. Upgrade and rebuild laptops and workstations
. Reimage Macintosh laptops and Desktops
System Support Specialist
2004-2007
. Create user accounts for the Dezine billing application
. Trouble shoots Dezine application problems
. Resolve software/hardware problems via telephone
. Assign/resolve tickets via Remedy software
? Configured and installed computer equipment on a Novell 5.1 network
Computer Science Company CSC
1998-2003
American multinational corporation that provides information technology
services and professional services.
System Administrator
. Create network ID's for a Window NT/2000 environment.
. Assign permissions.
. Monitor all servers on site via Windows 2000 terminal server.
. Complete backups for network servers with Arc Serve software.
. Upgrade and rebuild servers and workstations.
. Create email accounts for Lotus Notes.
. Script software packages for deployment through Active Directory.
. Creates software group policies in Windows 2000.
. Trouble shoots computer system problems.
. Configured and installed all computer equipment for the Window NT/2000
network.
. Installed software/hardware.
. Monitored equipment performance and recommended engineering changes
that
Improved performance.
. Developed and implemented diagnostic procedures for current and future
software and hardware.
. Resolve networking, hardware and software problems via telephone.
. Citrix MetaFrame XP Administration
. Create MSI files to be deployed through Windows 2000 Active Directory
with Walls scripting software
EDUCATION
Illinois Institute of Technology, Windows NT/2000 Network Administration,
Chicago Illinois
Northern Illinois University, Computer Science, Dekalb, Illinois
PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS
Global Knowledge,MCITP Windows 7 Enterprise Desktop Support Technician Boot
Camp Learning Tree International, UNIX Introduction, Project Management 296
and Windows 2003 Server R2 Administration, Productivity Point
International, Citrix MetaFrame XP for Windows Administration CTX-1221,
Administering Windows NT 4.0, MOC922 Implementing and Supporting Windows NT
4.0 Global Knowledge, Network Cabling Systems and Internetworking with
TCP/IP
Contact this candidate