DERWIN T. ADKINS

*** **** **** ******

Chicago, Illinois 60620

acc85l@r.postjobfree.com

773-***-**** Hm

773-***-****

Cell

SUMMARY

A skilled LAN Administrator/Support Specialist with over 10 years

experience in trouble shooting and resolving computer related problems.

Technical Capabilities include hardware for HP/ Compaq/HP Servers, laptops

and desktops, Dell desktops and laptops, Lenovo ThinkPad laptops, Macintosh

laptops, Macintosh Desktops, Hewlett Packard Laser Jet Printers/Jet Direct

(External Print Servers) SCSI, Lexmark laser printers, Blackberry cell

phones, Iphones, Ipads IDE and associated peripherals.

Applications Windows NT 4.0/2000, XP,Vista, Windows 7,Maverick

OS,Mountain Lion OS, Office 2000,XP,2003,2007,2010 and 2011 for Macs,

Novell 3.12 and 5.1, Arc Serve, Remedy, Heat, Lotus Notes 4.3 - 7.0.4,

Ghost(imaging software) and Walls(scripting software), DameWare, Remote

Admin and Timbuktu(desktop remote control software) Enteo, FrontRange

Desktop and Server 7.

PROFESSIONAL EXPERIENCE

WALGREENS,Deerfield, IL One of America's largest pharmacy serving the

needs for prescriptions, health & wellness products, health information and

photo services.

.

Lan Administrator

2007-Present

? Create/reset Authenicator user ID accounts

? Create /reset Windows user ID accounts

? Create/reset Novell user Id accounts

? Trouble shoots problems related to printing

? Creates/delete printer ques on print servers

? Primary point person for all PLX printing problems.

? 3rd level support for all Dezine billing application problems.

? Reimage PC's with Ghost software/Windows Imaging Component

? Configure BlackBerry Cell Phone for end users

? Configure IPhone's,Samsung Galaxy S 3's,I Pads with Outlook email

. Configured and installed all computer equipment.

. Assign/resolve tickets via Remedy software

. Upgrade and rebuild laptops and workstations

. Reimage Macintosh laptops and Desktops

System Support Specialist

2004-2007

. Create user accounts for the Dezine billing application

. Trouble shoots Dezine application problems

. Resolve software/hardware problems via telephone

. Assign/resolve tickets via Remedy software

? Configured and installed computer equipment on a Novell 5.1 network

Computer Science Company CSC

1998-2003

American multinational corporation that provides information technology

services and professional services.

System Administrator

. Create network ID's for a Window NT/2000 environment.

. Assign permissions.

. Monitor all servers on site via Windows 2000 terminal server.

. Complete backups for network servers with Arc Serve software.

. Upgrade and rebuild servers and workstations.

. Create email accounts for Lotus Notes.

. Script software packages for deployment through Active Directory.

. Creates software group policies in Windows 2000.

. Trouble shoots computer system problems.

. Configured and installed all computer equipment for the Window NT/2000

network.

. Installed software/hardware.

. Monitored equipment performance and recommended engineering changes

that

Improved performance.

. Developed and implemented diagnostic procedures for current and future

software and hardware.

. Resolve networking, hardware and software problems via telephone.

. Citrix MetaFrame XP Administration

. Create MSI files to be deployed through Windows 2000 Active Directory

with Walls scripting software

EDUCATION

Illinois Institute of Technology, Windows NT/2000 Network Administration,

Chicago Illinois

Northern Illinois University, Computer Science, Dekalb, Illinois

PROFESSIONAL CERTIFICATIONS AND AFFILIATIONS

Global Knowledge,MCITP Windows 7 Enterprise Desktop Support Technician Boot

Camp Learning Tree International, UNIX Introduction, Project Management 296

and Windows 2003 Server R2 Administration, Productivity Point

International, Citrix MetaFrame XP for Windows Administration CTX-1221,

Administering Windows NT 4.0, MOC922 Implementing and Supporting Windows NT

4.0 Global Knowledge, Network Cabling Systems and Internetworking with

TCP/IP

Contact this candidate