Customer Service Technician

Location:

Posted:

March 21, 2014

Steven Peterson

Las Vegas, NV

**********@*****.*** - 702-***-****

WORK EXPERIENCE

Courier,Service Agent,Handler

Fedex Express - Las Vegas, NV - September 2006 to March 2014

Responsibilities

I was a courier. My job function is delivering and picking up packages on time. Working under time sensitive

pressure. I had to pay attention to detail. Dealing with customers face to face each day. Providing good

customer service.

Accomplishments

Ive obtained my CDL license with hazmat endorsement. Ive trained to be a service agent. Ive learned how to

work with Windows POS machines and other mobile technology.

Skills Used

Good driving skills, customer service, map reading, and technological prowess.

Technician

Las Vegas Computer Paramedics - Las Vegas, NV - April 2006 to August 2006

Responsibilities

Troubleshoot and repair computers. Backup user data. Clean and remove viruses and spyware.

Accomplishments

I learned more about fixing troubleshooting computers.

Skills Used

Knowledge of windows base computers.

EDUCATION

AS in Computer and Network Technician

Asher College - Las Vegas, NV

2013 to 2015

SKILLS

CompTIA A+ Certified 2013, CompTIA N+ Certification 2014,

ADDITIONAL INFORMATION

• Understanding of diagnostic procedures and troubleshooting techniques for PCs.

• Understanding of diagnostic procedures and troubleshooting techniques for networks using various tools

such as, ipconfig, ping, tracert, nslookup and interpret the output

• Understanding of protocols, TCP/IP, DHCP, DNS in relation to a network

• Understand the OSI layer and the network components that operate within that such as Hubs, switches,

routers

• Knowledge of LAN/WAN applications