. COLLEEN FLOOD
Work At Home Assistant
229-***-**** ********@*****.***
Professional Experience
Qualifications Summary
Able to work in fast-paced call center environment. Exceptional verbal and written
communication skills. Highly proficient level computer skills including Ms Word,
PowerPoint, Excel and Outlook. Excellent telephone sales skills. Prominent organization
and presentation skills. Excellent time management skills. Highly energetic and self-
starter. Decision-making, problem resolution and creative thinking skills. Able to multi-
task the activities with shifting priorities. Honest, assertive and systematic.
Coordinator and Sales Associate, 2010 to 2012 Teletech WORK AT HOME
Sales Associate for Best Buy
Worked in a fast paced call center.
Handled multiple screens
Responsible for candidates files and making sure the hiring process was complete.
Provided support to the managers and other members of the executive management team.
Worked Independently, completed assignments in a timely manner.
Handle inbound calls from clients and customers.
Highly proficient level computer skills including.
Excellent telephone sales personality skills.
E-verifying candidates I9 forms.
Responsible for checking Background and drug screens.
Probation Officer, 2001 to 2003 Professional Probation Services Albany, GA
Responsible for supervising probationers on the telephone and in person.
Responsible for writing detailed reports daily.
Responsible for monthly reporting activities of the probationer.
Responsible for updating files and taking probationer before the judge if necessary.
Responsible for putting criminal data into the computer.
Responsible for keeping documents confidential.
Responsible for going to court daily.
Education
Criminal Justice- Master of Science 2001 Albany State College Albany, GA
Criminal Justice- Bachelor of Science 1995 Albany State College Albany, GA