Management Customer Service

Andrew C. Trevino

**** ***** *****, #**** ******* GA, 30341

770-***-**** / ****.*******@*******.***

IS Management / Network Operations Management / Network Engineer /

Systems Administrator / Sales

Summary of Qualifications

A Dedicated and Highly Motivated Professional looking for Sales Opportunity. If you have it, I’ll sell it.

Also have extensive Solid experience in the Administration and Operation of Networks, from Enterprise to small-scale

networks. Able to provide successful skills in systems administration & engineering, network administration &

engineering, technical support, and IS management. A Leader capable of training, mentoring and challenging others to

excel in performance and ensuring retention of clients by offering exceptional customer service. A reliable self-starter

with personal commitment to continuing to acquire new technical knowledge, performs at the highest level of potential,

and contributes to the success of your company. Areas of Expertise:

Project Management Account Management Client Relations/Service Strategic Planning

Planning/Negotiations Planning/Coordinating Presentation Skills Team Building/Management

Recruiting/Staffing Interpersonal Skills Problem Solving QC Compliance Auditing Analytical Skills

Coaching/Mentoring Self-Starter

Very interested in Sales Opportunity

Professional Experience

Inovis – Manager of Desktop File & Print Services (World Wide)

February 1996 – February 2014

• Over Fourteen (16) Years of Systems/Network Management experience within the IS/IT community providing

consistent, responsive, and cost effective solutions to the overall organization.

• Server Administration of the following: Windows 2000, 2003, 2005, 2007, XP, Windows 7, Windows 8, all Office

Products including 2003\ 2007\ 2013, Exchange 5.5\2000\2007, Active directory, DNS, WINS, DHCP, OU

Structuring, GPO, Security Access Control, NTP, RSA/SecurID, Trend Micro Office Scan/DCS, Avaya

Telecommunications, TCP/IP, RAS, Wireless, Video Conferencing, Telephony, Server build/deployment and rack

management, Desktop/laptop build and deployment, Team Leadership.

• Enterprise architecture integration (EAI) and management, both applied and strategic.

• Networking, architectural, telephony, telecommunications, Internet, and Admin solutions

• Work closely with management of full departmental staff, and indirect.

• Strategic business and budgetary planning.

• Executive management reporting, summaries, and reviews.

• Directing the management of data centers and related computer technologies consistent with the needs of the

organization and direction of the company.

• Designing and recommending technology solutions, including hardware, software, and strategic architectural

options.

• Maintaining organization structure, staffed with skilled professionals to support the technology environment of

the organization.

• Leadership with organizing world connectivity and end user effective cut over.

• Consolidation and rebuild consisting of physical office moves including network, servers, desktops, electrical, and

wiring to a perfect office move.

• Managing the integrity and security of corporate and client information.

• Directing the review, implementation and testing of backup/recovery/disaster procedures.

• System standardization and consolidation across the organization.

• Identification of cost savings and/or efficiencies through joint effort across departments of the organization and

throughout the business community.

• Implementing procedures to facilitate joint productivity.

• Identifying areas which require specialization to support niche market products or unique services to support

business objectives.

• Directed support for system users in areas such as computer related training and revisions in the workflows and

procedures to enhance the quality and productivity in delivering the organizations products and services to its

customers.

• Good Working knowledge of the business environment, including knowledge in such areas as financial

accounting, technical support, QA, business economics and business planning in order to analyze business

objectives and set appropriate direction in support of those objectives.

• Over (17) years of practical overall IS/IT experience throughout career.

• Very Process Oriented. New Hire\Term and SAS70 Compliance.

• Very Outgoing, Fun to work with, and Open to Constructive Criticism.

Education

- Florida Metropolitan University/FSU 2006-2007 Criminology/Forensics

- CLC Garland, TX 1996-1997 4.0 GPA

- Richland College Dallas, TX 1993-1995

- Training: RSA Security, Network Management, Active Directory, Exchange, Migration, Implementation, Organization,

Business Objectives, Ethernet, IP, IPSec, Frame Relay, DMZ, Backup/recovery, Office and Windows Products, Hardware

from DELL/HP/Compaq/Overland/Toshiba/Winbook, IBM.

- Technologies/Hardware: Ethernet, IP, IPSec, Frame Relay, Broadband (Cable,dsl), Wireless 802.11B/G, Contivity,

Cisco 3600 Series, Cisco 2500, HP Switches, Dell Switches, IPX/SPX/ Windows OS (to Current), Office Applications (To

Current), x86 PC’s, Trend Micro Products, RSA Products, Cheyenne Server Products, Dell Open management, Symantec

Software products, hard disk recovery products, DOS, Scripts, push/pull deployment, numerous tape drive devices,

numerous Applications from development stand point (Sybase, Informix, Oracle).

Other Training & Hobbies:

- Microsoft Windows 7

- OCS Microsoft Lync/Communicator 2013

- Implementing and Rolling Out Windows 7

- Microsoft Office 2007/2013 with integration of OCS

- Microsoft Cloud Computing

- BES (BlackBerry Enterprise Server)

- Live Meeting Training

- iPhone Connectivity Training

- RACI Training

- Terminal Server Setup and Deploy for Disaster Recovery

- Soccer Pickup Games and Team Leagues

- Helping others no matter what it may be, from work, personal, and Volunteer.

Navy Seal Extreme training (October 2009). I spent 12 days with the US Navy Seals learning the following:

- Rigorous physical training

- Land Survival (Learned to build fires, shelter, eat food from the land, filtering water, and moisture survival)

- Repelling (Aussie, back, and climbing)

- Fast roping

- Helo (Jumping and covering targets)

- CQC (Close Quarter Combat)

- Zodiac Boating Tactics w/Spotter & Pointer Training

- Drown proofing (Tied and blind folded)

- Deep breathing for floating

- Knot tying in\out of water

- Patrolling (Peel Right, Left, Center, Rear)

Contact this candidate