Customer Service Software
Resume:
Antonio GARZA
Houston, Texas **075
objective
To acquire a position that will utilize my skills
for the benefit of the company.
Experience
*/** – Current Quantum Solutions
Houston, TX
Technician
Generate client reports.
Report to the developer any bugs and
problems users are experiencing.
Make recommendations on how to increase
service quality for our clients to the
developer.
BETA test new versions of the application.
Check aLogcat logs for basic fixes that can be
recommended to clients.
Acquire new business clients and provide
support for them.
Monitor company chat room for any issues or
questions regarding application.
Distribute trial version of the
application to users who are unsure as to
what application will meet their needs.
Provide technical support for all clients,
address all concerns, and recommend
solutions.
2/12 – 7/12 Manpower Staffing (Hewlett
Packard) Houston, TX
Lead Mechanical Technician / Server Technician
Inspect industrial server cabs and check for
bad welds or poor quality of construction
Build server cabs according to engineering
specifications.
Use custom HP software scanner to verify
that all parts and cables are accounted.
Connect cable server cabinets according to
engineering specifications
Inspect equipment for any flaws, mistakes and
ensure product matches up to specifications.
Pack and deliver server cabinet to the
shipping department.
10/07 – 5/08 Best Buy Geek Squad
Pasadena, TX
Counter Intelligence Agent
Inspect inventory daily.
Process all incoming items from service
center.
Answer service calls regarding
equipment status, provide basic technical
support, and schedule in home Geek Squad
appointments.
Process purchased laptops / desktops,
create recovery discs, install Anti Virus / Anti
Spyware software, perform over 133 Agent
tweaks to operating system, and run windows
updates.
Test all internal components of the
computer such as: stress testing hard drive,
memory testing, and run general motherboard
software.
Install software or hardware per
customer orders.
Provide training for new hires.
General Customer Service – store wide.
Skills
PC Hardware Proficiency
(Ram, Motherboards, Processors, Hard drives, CD Drives, Power
Supplies, Video cards (AGP as well as PCIE), Ethernet Cards (regular
internal as well as WiFi G or N), Verizon & Sprint Air cards and its
accompanying software, Printers (wired and wireless) and its software.
PC Software Proficiency
2
Microsoft Office, Anti Virus Software, Security Geek Squad MRI
(Proprietary Diagnostic), Geek Squad Customizer (Proprietary
Optimization).
Multitasking
Ten Key touch
Customer Relations
Fluent in Spanish
Education
9/97 – 05/01 Houston Community College (East Side Campus)
Major: Computer Science with P.C. Support
9/93 – 06/97 Charles H. Milby High School
Graduate in General Studies Magnet Advanced Diploma
3
Contact this candidate