Customer Service Quality Control
Resume:
R esume for Joseph S tokes N ame: J oseph R. Stokes
P ermanent Address: 5 558 Gender Road
C ity: C anal Winchester, OH Z ip Code: 4 3110
P hone: 740-***-**** E -Mail: j *******@*****.***
S UMMARY OF SKILLS
A + L evel Computer Repair ( 4 Y ears) V irtualization / VMware / Hyper - V ( 2 Years )
W indows & Windows Server / Mac OS X ( 5+ T icket Handling Experience / SalesForce / Eagle
Years) / Other ( 2 Years)
O nsite Troubleshooting ( 4 Years) T ime Management Skills ( 2 Years)
C ustomer Service / Sales ( 4 Years) A rmoring / Gunsmithing / Firearm Repair &
Upgrade ( 1 Year)
H elp Desk / Remote Assistance / WebEx
Experience ( 4 Years) M anufacturing / Quality Control ( 2 Years)
N etwork+ / Network Implementation & D etail Oriented; Strong Communication Skills &
T roubleshooting ( 2 Years) T echnical Abilities
I a m a meticulous problem solver that is seeking a position that will allow me to use my extensive technical
k nowledge or customer service skills. I am familiar with a fast paced call center environment and can adapt to
u nfamiliar environments quickly. My experience ranges from basic A+ level pc repair to troubleshooting corporate
l evel network deployments and virtualized environments. I work very well with other people but can also work
i ndependently with little supervision if that is necessary. I am able to explain complex concepts in simple terms to
a ssist others with all levels of computer knowledge. I emphasize neatness, correctness and attention to detail. I
a m organized and able to communicate effectively using both written and verbal communication. I also pride
myself on my professionalism, work ethic and my enthusiasm for learning new things.
R ELEVANT HIGH SCHOOL STUDIES
H igh School Honors
D uring my time in high school I was always a part of the honors courses which challenged students and allowed
u s to cover more material and at greater depth.
I ntroduction to Information Technology
I h ave been working with computers for over seven years. This class familiarized me with Microsoft Office
p rograms, HTML, the Internet, and networks at the beginner level and launched my formal education in this field.
K eyboarding
T his class allowed me to increase my accuracy, speed and form while typing. I am able to type well over 60
W PM and my spelling/grammar is exceptional.
E DUCATION
H igh School Diploma
E astland-Fairfield Career & Technical Schools
( 06/04/2006)
A pprenticeship (Elite Networks – Computer / Network Repair)
T his small company allowed me to apprentice with the owner for 6 months to learn the trade and to also extend my
k nowledge of computers, networking, customer service skills, business management and several other important
s kills. We served the greater Columbus area and did both onsite and in shop work for customers on a daily basis.
E MPLOYMENT HISTORY
V eeam Software
( 01/2013 – 01/2014)
8 800 Lyra Dr Suite #350
C olumbus, OH 43240
F or this company, I was a Tier 1 software support engineer during the day shift. I assisted with troubleshooting large, corporate level
v irtualized networks and the software that Veeam produces. The software I was specifically responsible for was the Backup & Replication
c omponent which took backups of the virtualized servers the customer was using in their environment. W e were responsible for ensuring
t he software was configured properly, provided information to the customers regarding the software and had to solve complex problems
w hen customers opened support tickets for failures with the software. This meant I had to have advanced knowledge of virtualization,
c orporate level networking and several operating systems including W indows Server 2003/2008 R2/2012 and several Linux distributions.
W e worked with SalesForce to manage tickets/support calls and conducted remote support sessions through W ebEx.
I ndependent Contractor for:
A pex Staffing ( apexsystemsinc.com)
( 09/2012 – 11/2012)
4 95 South Metro Place Suite 160
D ublin, OH 43017
I w orked with Apex Staffing to provide tier 2 technical support for a W indows 7 deployment. This involved over the phone support, remote
a ssistance and the knowledge of several skills including A+ and Networking. W e tracked/updated problems through proprietary software
a nd provided support to over 100,000 different workstations.
O n Call Technologies ( oncalltech.net )
( 06/2012 – 12/2012)
5 2 W esterville Square
W esterville, OH 43081
I a m not currently working on a project for this company but I have done several proj ects for him in the past. This includes updating his web
s ite which involved PHP coding and content management. I have also done on site computer repair work for several customers in the
C olumbus Ohio area for this business. This included both private clients and businesses alike. My activities involved everything from virus
r emoval and data recovery to troubleshooting wireless networks.
_
L ifestyle Staffing ( 08/2011 - 07/2012)
6 100 Channingway Blvd
C olumbus, OH 43232
W arehouse; Factory; Heavy Machine Operator; Manufacturing; Quality Control; Shipping & Receiving
G lobal Contact Services ( 07/2008 – 11/2008)
5 55 Mill Park Drive
L ancaster, OH 43130
T elemarketing/Sales Experience
D ysart ( 09/2007 – 07/2008)
1 091 Mill Park Drive
L ancaster, OH 43130-9577
M achine Operator/Programmer; Factory Experience; Experimental Machinery; Production Machinery
T elePerformance ( 02/2007 – 09/2007)
2 500 Farmers Dr
C olumbus, OH 43235
H elp Desk / Problem Ticketing Experience; Technical Support for High Speed Internet, Anti-Virus,
R outer/Modem Setup, Software Configuration
S peedway ( 12/2006 - 02/2007)
6 005 W inchester Rd
C arroll, OH 43112
C ashier; Customer Service Experience; Food Service; Managed Cash Drawer
R EFERENCES
M ichelle Randolph (Professional / Immediate Supervisor)
V eeam Software
N icholas A. Stein (Professional)
A utomedics
B ryce Baker ( Personal)
ACHIEVEMENTS
h ttp://designx.tauniverse.com/
This was my first personal web site. I built the entire site from the ground up and it was re-designed many times before I
finally settled on this layout. This particular project demonstrates my ability to organize and build not only a web site from
the ground up but a team of people to work towards a common goal. We produced many third-party add-ons for a game
called Total Annihilation which was popular in the late 90’s. We were a part of the large community that surrounds this
game and contributed greatly to its success. Our team was so successful we were invited to the Electronic Entertainment
Expo (E3) as VIP members in 2003.
Contact this candidate