Customer Service Medical Assistant

Tami Hardy

*** **** **. ***. *, Elgin, IL ***** *224-26 l-4898* *********@******.***

OBJECTIVE

Seeking a full-time career at a dynamic organization that offers opportunities for advancement

where I can maximize my healthcare skills and customer service experience to deliver excellent

patient care.

EDUCATION

Computer Systems Institute- Elgin, IL 2013

• Healthcare Career Program

CLINICAL SKILLS

Vital signs

Blood pressure

Monitoring

Documents/reports

Social Perceptiveness

Active listening

CPR

Phlebotomy

Lab procedures

EKG

Routine diagnostic test

Customer service

Elgin High School - Elgin, IL

• Diploma

CERTIFICATIONS

NHA- Certified Phlebotomy Technician 2013

CNA – Certified Nursing Assistant Active

NHA – Certified Clinical Medical Assistant 2013

AMT – Registered Medical Assistant (pending)

PT- Pharmacy Technician (pending)

EXPERIENCE

Visiting Angels, South Elgin, IL December 12- Present

Certified Nursing Assistant

• Provide in-home patient care including tending to the patient's personal needs, preparing

meals as needed and performing light housekeeping.

Wal-Mart, East Dundee/ St. Charles, IL August 2008 – January 2013

Inventory Management Team/Pharmacy Technician

• Conducted accurate inventory management, including labeling, scanning, and stocking

products

• Processed sales orders and researched items using both computers and cash registers

• Assisted customers with questions regarding insurance and physician’s follow up

• Processed and filled prescriptions while working closely with the pharmacist

Pizza Hut, Elgin, IL July 2007 - August

2008

Customer Service Representative

• Handled and processed incoming calls and responsible for accurately communicating the

order to the kitchen staff

• Welcomed guests to the restaurant and processed sales using their computerized system

• Worked as back-up kitchen and wait staff crew when required

• Provided overall customer service and assisted guests with any issues or concerns

Carlton Home Care, Geneva, IL July 2006 - August

2008

Certified Nursing Assistant

• Provided in-home patient care including tending to patient's personal needs, prepared

meals as needed and light housekeeping

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