Project Manager

Lesly Lavaud

*** ****** ***** ******, ******** **543 Cell: 312-***-**** E-mail: ***********@*****.***

Professional Overview

Over 15 + years of IT experienced in Internetworking, Client/Server Application

and Legacy Software and Hardware.

Quality –focused IT professional with diverse experience in technical consultant

and management.

Experienced covers all aspects of design, integration and implementation

including backend system, desktop, application integration, deployment, IT

Technical Lead and project management.

Technical Overview

Platforms, Software & Hardware, Communications

Computer Language: Visual Basic

Desktop Environment: Windows XP, Vista, Windows 7, Citrix: Metaframe presentation, Access Suite XenApp,

Desktop virtualization.

Network Topology: Internet, Intranet, Internetworking: Ethernet, TCP/IP and Token Ring.

Network Server Hardware: Dell, HP, IBM and EMC storage, Dell Equal Logic SAN and NAS device.

Networking: TCP/IP, DHCP, WINS, DNS and Active Directory

Network Operating System: MS Windows 2000, 2003 and 2008 Server, MS Small Business Server, MS Terminal

Server and Novell Netware (3,4,5,6), IBM AS/400, Citrix Metaframe Presentation server.

Infrastructure: Routers, Switch and Hubs (Cisco, Nortel, 3Com, Lucent, HP, Dell and Avaya), Internet

Manager

Cloud Computing and VMWare VMware 2.x, 3.x, 4. x and 5.x., Vsphere, VMotion, ConfigCheck, VMJuggle,

VMMonitor, V2P migration tools, Disk2VHD and Cloud Backup and Disaster Recovery

site and etc…

Backup VRanger, Storage Magazine, Symantec Backup Exec, Arcserve, Overland LTO-2 and

APC UPS

Document/Contact Management Interwoven/Autonomy – Worksite, DOCS Open, Worldox, Interaction, Act, Contact

System: Ease, Worksite, Desksite, and Filesite

Communication: Right Fax, eFax and Wireless networks

Desktop Software: MS Office Suite: 2000/XP/2003/2008: Access, Word, Excel, PowerPoint and Outlook,

MS Visio, MS MapPoint, WordPerfect, Corel Draw, Lotus Notes, Symantec Enterprise

Protection Antivirus, McAfee and Anti-Malware/SPAM

Client/ Server Applications: MS SQL Server, Worksite DMS Server, Oracle 8i, MS Exchange Server, GroupWise,

Sybase, Symantec Antivirus/Ghost, MIIS/FIM.

Client/ Server Applications AS 400, Unix/ Linux Red Hat server environment.

Accounting and Legal: Tabs, Time Matters, Lexis Nexus and Summation

Professional Accomplishments

Designed, Integrated, Implemented and Maintained

Client/Server Applications: SQL Server, MS Exchange Citrix Metaframe Access Suite,

Presentation and XenApp Server.

Document Management System: Worksite, Worldox, DOCS Open.

Contact Management: Interaction, ACT and ContactEase.

Local Area Network – Router and Switches, Internetworking and Intranet.

Wide Area Network - Cisco Router, ASA appliances, Firewall and Internet.

Cisco IP Phone (VoIP), IP Telephony, Audio and Video Conference.

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IT Data Center, Consulting and Project Management

Managed Internal IT department for legal and accounting firm, Project management of

onsite projects, developed project methodology and procedures, Provided project statistics

and report status to upper management, managed client expectation and deliverables,

coordinated on-site engineer tasks and activities, reviewed and signed off on project scope

of work. Assisted sales team on project proposals.

Provided technical consulting and maintenance services to major legal, financial, auto

dealer, banks and general businesses in the Chicago Land area and New York

Metropolitan, and Midwest (Indiana, Milwaukee, Madison, Kansas City) region. Lead

Microsoft System Engineer on technical IT projects.

IT 3rd Level Escalation Support, Customer Service Support, IT Project

Coordinator and Documentation Support

Managed Service desk incident report. Provide technical solutions to 3rd level help

desk incidents. Captured IT metrics and Report on service levels and business

performance indicators. Supported service desk end to end service view, existence of

physical and virtual servers and their dependencies on the physical infrastructure.

Integrated service desk with change control. Perform ongoing service to improve

performance and dynamic service demand, optimize infrastructure configuration to

appropriately balance business requirements and cost. Provide Application and service

management support to end user and IT team.

Work Experiences

Murtech Consulting - Medical Mutual of Ohio - Oswego, Illinois (Work Remotely) - October 2013 – Present

Senior Application Support Specialist

Application Support:

System Assessment and Analysis

o Performed system audit and analysis on departmental use applications

o Generated audit documentation and recommendations on third party

applications.

o Generated Scope of work for upgrading and implementing third party

applications.

Support, Install and configure

o Technical Lead configuration and implementation of departmental third party

packaged applications on Document Management System (DMS).

o Create methodology, processes and procedures for metadata clean-up.

o Perform and apply Metadata clean-up on DMS database.

o Perform comprehensive testing of customizations / configurations.

o Produce system documentation for processes, components, integrations and

solution.

o Monitor and maintain production and test environments.

o Coordinate and provide user training on installed third party applications.

o Perform Project management tasks (coordinate tasks, timeline and budget).

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Apex Systems, Inc. - Grant Thornton - Oakbrook, Illinois - March 2013 – September 2013

Senior Application Support Specialist

Application Support

Supported, Installed and configured:

o Provided support for HP Autonomy iManage Record Management application.

o Lead the configuration and implementation of an enterprise level commercial

packaged system in our Enterprise Content Management (ECM) initiative.

o Windows Server 2003 and 2008 (Standard, R2, Enterprise 32/64 bits).

o Performed comprehensive testing of customizations / configurations.

o Produced system documentation for processes, components, integrations and

solution.

o Monitored and maintained production and test environments in conjunction

with the Enterprise Data Center, DBA teams, and Operations.

o Create methodology, processes and procedures for metadata clean-up.

o Perform and apply Metadata clean-up on DMS database.

o Team Lead on accounting software Data Conversions into HP Autonomy

iManage Records Management.

o Data management with SQL scripting.

Implementation / Rollout Support

Firm wide Implementation and Rollout Support specialist:

o Managed weekly technical calls with site’s lead.

o Project Manage require project Tasks and Activities.

o Coordinated sites requests and troubleshooting tips to open issues.

o Secured Remote Desktop Protocol or RDP.

o Supported physical technical equipment (Printers, handheld scanners and etc…).

Encore Consulting Services, Inc. - Millennium Trust - Oakbrook, Illinois - January 2013 – March 2013

Senior Systems Analyst

Systems Support

Supported, Installed and configured:

o Windows Server 2003 and 2008 (Standard, R2, Enterprise 32/64 bits).

o Demote and promote Active Directory domain controllers.

Configured, Implemented, Rollout, Supported and Managed:

o Failover Cisco PIX 515E

o Secured Remote Desktop Protocol or RDP.

o Hyper-V host in Windows Server 2008 Core environment.

o Hyper-V host in Windows Server 2008 R2, Enterprise 64 bits.

o Hyper-V Virtual Machines, Disks and Virtual Network Switch.

o OWA for iPhones: 3, 4, 5 and Smart Phones.

o Exchange 2003 Front end Server (OMA and OWA).

o MS SQL 2008 and Green SQL Server.

o Microsoft Identity Integration Server (MIIS).

o Upgraded MIIS server 2007 to FIM 2010.

o Coordinated third party vendors: Dell, Cisco, HP, Canon, Fax and etc…

o Setup, Maintained, Managed and Supported S IT lab environment that mirror

production.

o Performed database analysis and System administration on SQL servers.

o Provided Third level support to IT team and users.

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Network Support

Provided infrastructure support for various applications throughout the organization. Managed and

coordinated 200+ Users desktop environment. Implemented, maintained and supported organization

infrastructure devices: Cisco PIX 515, Sonic Firewall and Cisco Switches.

City of Joliet - Joliet, Illinois - May 2011 – November 2012

Senior Network and Application Analyst

Team Lead

Managed and provided 3rd level support to 6 team members. Documented and Published

IT technical process and procedures to staff members. Review and approved project scope

of work. Delegate IT projects to internal staff and contractors. Reviewed and approved

staff timesheet. Coordinated day to day IT tasks with staff. Provided Technical lead and

project management on IT projects. Coordinated and lead team status meeting.

Maintained and Managed high level IT tasks. System Administrator on client - server

applications. Provided Technology Design, review and change request to upper

management. Facilities departmental IT Liaison. Provided Technical leadership and

mentored IT staff and liaison coordinator for IT internal and external staff, Third party

vendors and service providers.

Virtualization project with VMware ESXI: Expandability, Scalability and

Upgrade

Worked with VMware VSphere and Console. Managed VMware Host and Virtual

Machine (VM). Experienced with VMware 2.x, 3.x, 4. X and 5.x. Technical Lead in

VMware project: Planning, Design/Service Delivery, Managed implementation of Service

delivery and Service support. Developed Virtualization project lifecycle: RFP, Project

Scope, Cloud service vs. Internal Host, Analyzed and evaluate environmental risk and

formulate resolved action plan. Identify and document project challenges. Setup lab

environment, Setup and performed benchmark test for Legacy-Custom- Specialize

departmental apps. Application integration- Development & Testing. Maintain design

issues and workarounds. Software incompatibilities – Applications features. Developed

project management guideline and team meetings to oversee project deliverables and status

review. Developed project methodology in order to provision, managed resource

consumptions, scalability and upgradability. Developed and Provide Integration and

Service Support.

DMS

Supported and maintained Viewwise DMS Server. Upgraded Viewwise and integrated

Legacy and Custom applications for DMS servers. Implemented Webserver for DMS

remote access.

Network Support

Managed and coordinated 800+ Users environment and 36 facilities. Developed

enterprise best practices and System policies. Managed and provided Technical Lead on

10 + Enterprise projects. Lead and 3rd level support for enterprise customer support.

Supported and Maintained data center Core Network Infrastructure components: Cisco

Catalyst Switches 6509, 3600, 2900, ASA PIX firewall. Implemented and configured

Cisco ASA 5520 / AnyConnect. Supported and maintained Windows 2003 and 2008

Servers Farm (56 Servers). Managed Dell and HP Physical and VMware servers’

environment. Implemented and upgraded VMware – Vsphere 4.x and 5.x. Installed,

implemented and maintained Symantec Backup Exec 2010. Managed and maintained

MPLS and Wireless network. Supported EMC storage SAN. IT Technical Lead and

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Project management on new Fire department facilities. Built and maintained Windows

2003 and 2008 Servers. Provided technical and administrative support of 2003 and 2008

Active Directory. Administer AS 400 and Linux Red Hat Server and service for Water

billing department. Provide AS400, - Linux integration for Windows based System and

environment.

Supported and maintained SQL servers 2000, 2005, and 2008. Desktop applications

Team Lead. Supported and Maintained MIIS 2007. Managed Cisco Unity IP Phone

System. Manage 3rd Level IT Support. IT Project management. Managed wireless network

and utility towers. Provided technical support for over 600 employees. Supported 12 IT

sites and locations. System Administration in Unix or Linux System Census. Migrated

and consolidated Police department data center to City Hall. Used MS Project manager to

Plan and manage IT project. Used MS Visio 2010 to document data center and network

documentation. Managed and administered Telecommunication equipment and

infrastructure – Cisco IP telephony. Facilities departmental IT Liaison. Provided

Technical leadership and mentored IT staff and liaison coordinator for IT internal and

external staff and vendor and service provider.

Horwood Marcus and Berk - Chicago, Illinois - November 2007 – April 2011

IT Manager / Project Management

IT Manager

Planned and designed iManage DMS Worksite Server. Built and maintained the upkeep

of backend servers and desktops including, SQL Database for worksite configuration.

Created SQL scripts to update Worksite database tables and supported DMS Applications

while establishing custom links. Managed help desk activities and user support. Provided

technical lead on key applications. Served as high level escalation point on IT matters

relating to all iManage application issues. Managed technology projects. Maintained and

managed inventory and assets. Maintained and managed vendor relationship and

contracts. Accounted for invoices and processed payments. Produced and managed

technology budget. Primary liaison of IP phones and wireless devices. Planned and

managed IT relocations. Managed copiers and faxes. Coordinate technology goals and

objectives. Documented and implemented IT standards and policies. Managed data

backup and disaster recovery site. Coordinated and provide team leadership on outsource

projects. Purchased IT equipments and accessories. Member of firm technology

committee.

Project Manager

Held responsibilities to plan IT / Data Center relocation project. Responsible for iManage

health check reports. Direct liaison to management regarding updates and configurations

to iManage applications. Planning effort and physical relocation of data center: Cat 6

cabling, routers, ASA PIX firewall, switches, servers and storage equipment. Coordinated

and managed projects assigned to and/or initiated from Information Technology

Committee. Developed project plan for Citrix XenApp Server Deployment,

ContactEease (CRM), MS Exchange 2010, Infrastructure upgrade and co-managed IP

telephony (VoIP) project. Migrated Digital phone system to Cisco IP Telephony.

Migrated Windows 2003 / 2008 servers to VMware ESX / V-Sphere virtualization

platform. Managed Vendors and account relationship.

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Project Leadership and Associates - Chicago, Illinois - November 2000 – November 2007

Senior System Consultant

Lead System consultant in configuration and implementation of onsite client projects in

the following; Worksite, DOCS Open, Worldox, Converted and imported word

processor documents into selected Document Management System, PanOptic for

Worksite, Document imaging (PDF, TIFF), SQL Server, MS Windows 2003 server,

interaction, Symantec Norton Antivirus, Symantec Ghost, Overland LTO-2 tape backup,

Backup exec, Windows XP desktop imaging, multicast image to workstations, Office XP,

Office 2003 Professional, Legal community software (ProLaw, Westlaw, Lexis-Nexus,),

and coordinate user training.

Provide long/short term Network/Desktop support in the day to day Network

administration, implement file/print and application servers, Solved LAN/WAN

infrastructure issue, Help desk management and System maintenance to Midwest region

clientele.

Professional Training & Seminar

Certificate Training Microsoft Windows Servers, XP professional, Windows 7, SQL Server, MS Office Suites,

Interwoven, Interaction, DOCS Open, Worldox, ContactEase, IP Telephony, Audio and

Video.

Certifications Microsoft Certified Professional in Windows 2000, 2003 Server, XP Pro. Interwoven /

Autonomy, DOCS Open and Worldox Certified Engineer. Interaction and Cisco

Certified Network Associate.

Education

Queens College of the City University of New York, Queens, NY – June 1990

Bachelor of Arts in Accounting and Information systems, Minor in Economics

Interest and Hobbies

Fluent in French and Creole, Moderate in Spanish, enjoy playing Tennis, Soccer, Basketball, Lead coach of Community Youth

Soccer League. Active member of Parent/Teacher Association, Music, Fishing, Reading, Computer networking, Internet, Domestic

and International politics, Current events, Geographically flexible.

Reference available upon request

Over 15 + years of IT experienced in Internetworking, Client & Server Application, Desktop and Legacy Software and Hardware.

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